"I'm sorry you feel that you had to give us a bad grade for not even coming to your estimate I told you I would call you to confirm a day to come and I didn't call to confirm the day because I did not want to take the job it is too far away and We are booking our calendar for September 2018 But thank you for your interest in our company and giving us a call"

"Thank You very much Mr [Member Name Removed] It was our pleasure!!"

"we always do our best to please all of our customers we did quite an extensive job in a large house sanding all this ceiling smooth which did accumulate a lot of dust that took several cleanings to clean the photographs of the finish ceilings show they were finished very nicely and smooth and painted very well we did not however leave in a job site in a disaster mess we did not steal anything i gave detail bid sheets and exampled of how they work would be done including the bead board ceiling and lattice work we do not ask for money up front ever miss [member name removed] had seen the work and paid for it and after our business relationship dissolved has became angry and accusing me of false allegations i have invoices that state exactly what we charge for and what were paid we did not charge for anything that was not finished there was some customers clients and contractors do not agree and a relationship cannot be formed in this case i showed miss [member name removed]how produces board and lattice work would be installed she agreed and decided to leave the country while she had a very large extensive project going on at her home we finished we could while she was gone the project were paid for and seen and later has decided she did not like the work and all i ask for to remedy this was that if she wanted the lattice and beed board installed in a totally different manner that i had showed her if she would pay for the extra material only we would correct it but she thought this was unfair when i bid to do it a certain way with certain materials and then she wants it done a different way with different materials after the job was complete. again we did not steal anything and we did not do anything other than what we had outline and described in our bid sheets i do however hire workers throughout the year to complete jobs these people are usually referred to me or i know them the man that she says had only been that one time has work for me for more than 4 years it is unfortunate that our business relationship has dissolved in the way it has. I have done nothing wrong and i have definitely not stole anything or overcharged we will always strive to be professional and do the best work that we can in a professional manner so we please our customers as we do not take money up front we never go to do a project we cannot do i know that we will be able to please and do a good job for our customers."

"We definently do not like having or leaving customers unsatisfied, although during this job we did clean the site every work day, the completed project was left clean and ready for use. The shower was discussed several times throughout the project and the tile that the customer picked out and delivered to us was held up so they could see the finish product, the customer did not want trim tiles and thought the design would look good against our opinion and in the end after the tile was complete the customer did not like the square finished edges and blamed us for the outcome. It wasnt untill the tile was complete did the customer show us a picture of what they would like which did not match anything like we had or the tile they originally picked out. Although I did try to correct this with the customer to demo the shower for free and discount labor on the new install. I am disappointed about the outcome I wish we could have done more to please our customer we do try an give them what they want and we always aim to please and we do not mind correcting problems "given the opportunity" or warranting our work and projects. I did not get to take finished pictures of this bathroom remodel of the walls painted as the custmer requested he paint the walls, from the original estimate, we did install and complete a 3'x3' glass block window, tile floor, install sub flooring and tile underlayment, corrected plumbing and electric to code and installed neatly, Installed and assembled vanity and lighting, custom fit vanity for customer, install bath night lighting and vent fan, framed in door way to side room from bathroom installed drywall and finished smooth. Installed waines coat and trim as well as base trim. Sealed flooring and water proofed flooring."