Reliable Home Appliance Center

The repairman was here a total of 30 minutes, counting the time that he pulled in the drive and loaded his tools, coming and going. He diagnosed the oven as working properly. I phoned the repair shop and asked to speak with the owner, needing a better explanation for my $90 service fee. The representative I spoke with tried to give a better explanation but said the owner would NOT return my call. I was told I could email my concerns to the owner but that he was too busy to speak with me on the phone.

Super.  We always use them for appliances and repairs.  No effort to price shop as they are best.  Period. Best always cheaper in long run in my opinion/experience.

My family and I have dealt with Reliable for over 60 years, beginning with owner Al Lineberger (since retired) and now his son Marty. We've purchased God-knows how many heavy appliances from Reliable over that time, and we have always called them on any service needed.
Our experience has always been good, without exception. I can think of only some of the many times they've come through for us over the years, but I'll only tell of one.
One holiday weekend, our freezer (not from Reliable) died.  Called Al, and I described to him the symptoms: he told us the compressor must be replaced. - but that would be cost-prohibitive. We should buy a new freezer of the same size.  
Does he have one on hand ?  Yes, he does, a demo model available at a good discount.  THAT DAY, Al himself (not some guy) delivered and installed a perfect new replacement freezer that we still use. 
And that time one Thanksgiving morning when we had 22 people in the house and the garbage disposer quit working.  One of his guys was there that morning and fixed it,
When Reliable fixes something, it's usually fixed right the first time by an experienced service man. Reliable charges standard rates, which I think are too high. (But then, I think almost everything else is too d*** high so I guess it works out.)  They're good, honest people to deal with.
Bottom line: I don't even think about shopping big-box stores for an appliance.  I  pay a few percent more on the original purchase.  Yeah, yeah, but so what?  My (our) experience shows the value of buying locally from someone you know who is going to service and support that item. Or any other problems that may go wrong.
The local dealer that sold me the appliance has a stake in the transaction; If I have a problem, I call HIM, not some fool at an 800 number in f****** Egypt who can't speak of understand plain English. That local dealer I buy from has skin in the game. He takes care of getting getting it fixed because it is in his interest to do so.  The camel-driver in Egypt, not so much
Yeah... That's the way it is.
Just my 100 cents worth.

They were on time and fixed quick at a fair price. Cheaper than I had expected.  Have used them exclusively for a long time. 
Great people. Sometimes hard to find these days.

Excellent service and great price!   GREAT WORK!  I won't use anyone else to fix my kitchen appliances.  I thought I was going to have to purchase a new dishwasher but Reliable Appliances fixed it and only charged me a service fee for my dishwasher and fixing my leaky refrigerator.   I can't thank them enough.

Perfect fit. . These people do great work. Have used before because they are excellent. 
As they were leaving I pointed out a door switch on the refrigerator for inside light. Clearly switch was broken. 
 They said they would order me a new one and it was not an expensive part. Turns out only 12 dollars.
I was told to remove power from frig and pry broken switch  out with a screw driver (turning power off to frig first).
Saved me a service call where they would have made money.
Great people to deal with in my experience.  

I am a mechanical engineer but really did not give them and quot;the questionnaireand quot;. So I do not totally understand the nature of the fix. It was leaking all over floor.
Bottom line: Good people you can trust.

unknown

We called for service on 2 different occasions and got a prompt response and the issues were resolved.

Scheduled appointment easily. Repair dude arrived right on time

Excellent work. The servicer arrived, had a belt in hand given he suspect the drum belt had broken. He greeted both my wife and I (including my dog) and proceeded to review the problem I was experiencing. I told him and he proceeded to take the dryer apart. Within 5 mins he confirmed the problem was indeed the belt, replaced the belt and volunteered to clean out the dryer (with my vacuum) for me. He also rebalanced my Maytag washing machine as well given it was fairly out of balance. The repairman was here no longer than 30 mins and fixed the problem we were having with the dryer.