DIXIE GUTTERGUARDIAN NC

I have several large oak trees in my yard and didn't want to climb on the roof each year to clean the gutters.  An unsolicited door-to-door salesman came to my house and presented a very convincing sales pitch for gutterguard gutters.  He was a good salesman and even though my gut told me I shouldn't invest in new gutters I was persuaded to sign a contract.    I wouldn't feel as bad about spending the money on gutters if I was satisfied with the product. They guaranteed debri wouldn't get in and clog the gutter and if it did, someone would come and clean them.  One sales pitch used  was - gutters would keep rainwater from falling close to the foundation of the house -  which causes green mold/fungi to grow on the brick and adding to moisture problems.  The problem is,  debri that doesn't  clog inside the gutter, clogs outside the gutter,  prohibiting water from entering the gutters, thus falling to the ground next to the house anyway -  which defeats the purpose of the gutters.  The first few years I called to have the clogs removed and cleaned, the company did as promised.  But then they said said they would not clean the gutters because the clog was on outside of the gutter.  Clog inside, clog outside.....the gutters do not function as they are intended to.  Also, now they need to be cleaned several times a year, instead of once a year, because they look so bad with the dirt and debri stuck on  them.

They had also installed a new asphalt roof on the house. This is a different story, because we have been having issues with leaking around areas that were flashed poorly. Getting them to come out and fix these items has been arduous at best; and we have been stood up on a number of scheduled repairs. We persevere, however, and they eventually come out and make the repairs. We are currently hassling them to repair a flashing issue at a low slope roof area, where they flashed the wall with a continuous piece of flashing instead of step flashing. It has been leaking for a couple of years because a large portion of the sheathing is completely rotted. We only discovered this because we completely gutted a room to renovate it. Imagine how angry we would have been if we had just remodeled the room and didn't find out about the leak until it ruined the ceiling!

THEY WERE VERY PROMPT, PROFESSIONAL AND RESPECTFUL OF MY PROPERTY. I WOULD HIGHLY RECOMMEND THEM.

Repairs on leaking joints were not performed. The downspout was not installed to specification, as stated by the sales representative. There was poor communication regarding billing issues.

BOTH THE SALESMAN AND THE INSTALLERS WERE ON TIME AND VERY POLITE. MR POLLARD, THE SALESMAN, TOOK ALL THE TIME NEEDED TO ANSWER MY QUESTIONS. THE INSTALLERS WERE PUNCTUAL, WORKED VERY EFFICIENTLY AND DID A GOOD JOB. THE SYSTEM WORKS VERY WELL. I AM SO HAPPY; I WILL NEVER HAVE TO CLEAN GUTTERS AGAIN!