Vector Security Raleigh
About us
Trusting a home or commercial security company means forging a long term commitment with them. Before you do so, you need to learn a great deal about that company, its corporate philosophies, position within the industry, executive management team and ability to serve its customers in both the short and long run. Vector Security’s history and reputation is an open book. We encourage prospective customers to learn all they can about what makes our services so outstanding. Remember that you’ll need to trust the company you select to help protect the things you cherish most in life.
Business highlights
Services we offer
Residential and commercial security systems, card access, fire systems, home technologies.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"Thank you for sharing this information with the users of Angie's List. We appreciate your feedback and always hope to exceed expectations!"
"Thank you for sharing this information with the users of Angie's List. We appreciate your feedback and always hope to exceed expectations!"
"Member, Thank you for bringing your concerns to our attention. I can assure you they will be addressed. After review of your account, we would be happy to let you out of your contract at no charge. Please contact our office to make the necessary arrangements at 877-300-4216. We apologize if you feel you have had a bad experience and can guarantee your experience is rare as we have hundreds of thousands of satisfied customers."
I had no problems with the Vector/AMP home security system until 9/26/2011 at 12:35 am when a false fire/medical emergency alarm went off in my house when I was asleep. I had trouble communicating with the Vector/AMP representative who contacted me by way of the 2-way panel monitor. I was not aware that the emergency pendant I wore around my neck was not a 2-way voice system. Previously I had the Life Alert Medical Emergency pendant that had a 2-way voice system. The 2-way voice system with Vector/AMP was in the monitoring panel located downstairs. Since I was upstairs, the Vector representative and I had to scream at each other to communicate. I asked them to cancel the alarm because there was no fire, as was signalled by the smoke alarm on the second floor. I asked them to cancel the medical emergency alarm that, I believe, was signalled by the medical pendant I wore to bed. Anyway, the City of Raleigh Fire Department came to my home and I had to inform them that it was a false alarm set off by my relatively new home security system. I called AMP to check out the false alarm problem and they came to my house on 10/4/2011. The AMP technician found no problems with their system. He suggested that maybe I had triggered the alarm by setting off the neck pendant while I slept, and thought I maybe should keep the pendant on my night table. Even though the word pendant suggests something worn around the neck, at night I remove it and put it on my night table to avoid a false alarm should I move in my sleep and set it off. I had another false alarm on the afternoon of Saturday 10/8/2011. This time I ran downstairs (I had just taken a shower) and spoke with the Vector/AMP representative and told him to cancel all alarms and make sure the local fire department does not come to my house again because it will cost me $50 for a second false alarm. Called Vector/AMP and they came to my house and checked out the system again and changed a lot of batteries. The technician at that time suggested that the smoke alarm may be setting off because of the steam from the bathroom shower. I called Vector/AMP and asked them to move their smoke alarm because it was too close to my bathroom door which when opened after a shower waffed the steam out to the alarm causing a false alarm. I told Vector (I think it was Diane) that I wanted the smoke alarm relocated. She told me that to have a tech come out and move the smoke alarm would cost me $90/hour as this situation was not covered by my service agreement. I'm frustrated with the problems of the super sensative neck pendant and smoke alarm. These situations need to be resolve by Vector/Amp ASAP. I so regret signing up with Vector. What a mess!!!! I DO NOT recommend VECTOR home security company.
Licensing
State Contractor License Requirements
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