Stephenson Heating and Air Conditioning, Inc.

Douglas and his crew did a FANTASTIC job installing our new American Standard heat pump! I called about 4 different HVAC companies for a quote on a new 3.5 ton unit. Douglas was very Knowledgeable with NO sales pressure no games just accurate information and numbers. I researched the largest HVAC and the smallest companies in the area! “Stephenson Heating and Air Conditioning” Had the best price as well. Jessica at the office is great to work with also! Within one hour of the unit install she had my warranty information filled out and emailed over. I will definitely use them going forward. I highly recommend this company. Keep up the great work that family owned company will expand fast.

Quality if fine.

Excellent! Everyone, including the salesperson, the installers and the technician, were professional, courteous and knew their jobs. Our ac is cooling the house quite well and our electric bill went down $30 because of a newer, more efficient system.

unknown

unknown

unknown

unknown

unknown

unknown

When i fired up the upstairs HVAC, the water generated was not draining properly and the pan filled and shut off. I called them probably 5 times to get all the issues resolved. They didn't put the water deflector in correctly, the had to remake the duct and it still wasn't draining the water properly. The other p-trap was never installed. They finally sent out another expert and he took all of five minutes to find the issue and he fixed it. They were very responsive and they would come out on a moments notice. In my specification for my house, I wanted the highest efficiency that you could buy at the time. I don't think I specified the exact value, so they gave me a 92% in my attic. They generate water as a byproduct of the combustion and in the winter, it goes below freezing in the attic and so i had to go to great lengths to insulate my attic to prevent the water in the unit from freezing over in the unit. I feel like anyone in the business would have seen my specification and

Kenny provided excellent service. He was very thorough and we were confident with his findings.

They did really fantastic job. They do really good work and do what they say they will do. They are quick to come out and take care. Their pricing is very good.

They arrived on time and compleated the installation in a timely fashion and did an excellent job.
The unit has been working flawlessly providing great climate controll no matter what time of year it is.

They have been our service company since we bought our house in 2007. They our a wonderful company to work with. They come out promptly and let you know everything they are doing. The workmen give you an ongoing summary of the time it will take to finish the job. The office staff is very professional to work with. When we first moved in the owner of the company came out on a Sunday to check the system. That really impressed us. They go above and beyond. I have recommended them to many friends and family.

He is very honest, trustworthy, and I would highly recommend him to anybody.

tech was pleasant, professional and informative.

They continued with this repair for over a month. stuck with it until they got it right. Great perseverance and service. We were under warranty so there was no charges involved. Would not hesitate to use them on or off warranty. Thanks guys for all your help.

He was punctual and very thorough. He explained everything in detail that he did and what else could help us. We were very pleased.

The air conditioning unit is working great and they did a great job. I haven't had any problems with the air conditioning unit. I recently wanted another unit replaced but couldn't use them because they couldn't get to me when I needed.

They showed up, did exactly what they said they would do for exactly the price we agreed on. The job was completed to my satisfaction in one day ( I am insistant on quality work).
The work crews were going to be fifteen minutes late due to traffic so they called me from the road to tell me they were still coming.
They arrived with two crews; 1: for the AC/Heat replacement and 2: for the duct replacement. Both crews went to work right away. I stayed with them all day, in and under the house. I never did have to ask them to correct or address work quality issues. I never observed anyone siting or resting, they worked hard. No one left the site for the entire day.
The first two hours were spent removing all the old components and preparing the new components for installation. After which the crews worked together to position the parts and materials where they were needed before moving the heavy units into place.
The duct crew worked without stopping, they ate lunch as they worked. I had directed the addition of three new registers and a new return to balance the air flow in my house due to an addition. They installed them exactly as I specified. The return would not exactly fit where I wanted it so they modified the grate to make it fit neatly and professionally under a built-in desk. The ducts were appropriately sealed with mastic and wrapped in duct tape for security. The crew supported the ducts under the floor well. I anticipate no issues in the future. The mechanical crew asked for assistance from the duct crew to position the two heavy units on top of supports. Both crews worked together to raise, carefully position and permanently mount the units.
The mechanical crew ran and insulated the refrigerant lines neatly and cleanly. They ran the electrical lines and hooked up the units. Where lines penetrated the foundation they insulated them in conduit to prevent wear and provide for easy replacement if ever needed. Those conduits were filled with silicone caulk before the job was completed to prevent bugs or rodents from gaining acess to the underside the house.
A third crew showed up late in the day when needed. This crew activated the units and brought them on-line. They put vacuum pumps on the system to determine that all the connections were correct and tight. Then then released the factory installed Freon into the lines. During testing they noted the pressure was a little high and recovered a little Freon to bring the system within specifications.
All three crews worked to balance the air flow in the house and ensure everything was completed correctly. The crews loaded up all the debris including the duct work that was removed. When they left the areas under, around and in the house were neat and clean.
The work had two inspections; 1: from the city, 2: from the power company (rebate). I was present for both inspections. I asked the inspectors to be brutal and tell me if anything needed to be done differently or adjusted.
The city inspector had never worked with this company before so he was going to be picky. I watched him as he went from area to area. He took back the insulation on the duct work to inspect for proper seals; He traced refrigerant and power lines. He went over each unit support carefully. He checked the duct work for proper support. He checked the returns for correct placement and sealing. He examined the electrical service disconnect and the proper fusing of all units. He inspected the units for stability and leveling. He looked at everything. After a thirty minute inspection he told me that in his opinion that the contractor had done a "great" job and signed off on all of the permits.
The power company inspector examined much of the same items, even down to the caulking of the conduits. He too thought that a good job had been done and signed off on the rebate forms.
I have owned this house for seven years. For the first time it is comfortable in both winter and summer. Best of all the bills are affordable. The American Standard, Sear 20, two speed unit has been a joy to own.
Oh yes, they provided me with a twelve year parts and labor warranty. Heating and cooling problems are no longer a concern to me. I am confident in both the products and labor.
I highly recommend this company for value and good work.

They were cheaper than another company I was looking at. They were significantly cheaper. When it came to the ductwork, they were $1,000 cheaper than other places. On the furnace, they got a higher efficiency furnace for $2,000 than another company. They tried to help find the most efficient system at the best price. The work was good, but there were details they could have done better. When they replaced some vents, they did not drop them all the way level to the floor. They did come back to try to fix everything. I would recommend them. They communicated and they came back anytime I called them. They tried to resolve problems. There was a noise issue, as the system was new. They came back and put in pads under it. They could do no wrong. They were very respectful. They may have been the easiest company to work with. They did a very good job and I am satisfied. I would use them again.