Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Purologix Water Services, Inc.
Water Treatment & Purification System Installation and Replacement, Water Treatment & Purification System Repair or Service,
About us
Purologix Water Services, a locally owned water treatment company, is an independent dealer serving Central and Eastern NC. Our (B.S.) College Degreed Chemists test your water on site and we have a consultative approach with our clients. We guarantee our applications for price and quality. Our primary treatment tool is the patented H2OMax; a state-of-the-art whole house treatment system. The H2OMax has been awarded 9 patents, one of which is the unique multichambered treatment tank. H2OMax allows Purologix to treat multiple issues within a single tank, reducing equipment, space, and installation costs. H2OMax is the most reliable, most efficient, highest quality system available, and is backed by a 25 year warranty; the best in the industry. Our work is never finished until we have answered all of your questions, and you are completely satisfied with the result. Please call us today. We are looking forward to serving you. WE DON'T INSTALL CUSTOMER PURCHASED EQUIPMENT.
Business highlights
20 years of experience
Services we offer
Disinfection, Point-of-Use Treatment, Problem Well Water, Reverse Osmosis, Whole House Treatment
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 25 reviews
David B.
Mar 2024
The equipment is great. It fits my house. Russ did a good job of sorting out what we needed and where and the water is great and the equipment is reliable but their service is abysmal. They donâ t understand the concept of returning a call or showing up for an appointment so now Iâ m leaving reviews everywhere I can find them just as I said I would in my contact them (which hasnâ t been answered .) Do not expect good after the sale service
Henry P.
May 2021
Water Treatment & Purification System Installation and Replacement
1 The experience was better than expected. Russ was exceptional in his engagement and customer service. He is very knowledgeable. I would recommend his company to everyone.
Response from Purologix Water Services, Inc.
"Henry, this was very kind of you to say. I appreciate this review and look forward to working with you in the future."
Dewayne S.
Aug 2020
Water Treatment & Purification System Installation and Replacement
No comments. He only tried to sell me I wanted and not unneeded extras.
Erich P.
Oct 2019
Water Treatment & Purification System Installation and Replacement
Purologix knows far more about water treatment than the other three companies I got quotes from. They tested and came up with a system that treated exactly what I needed for my well water. They were prompt and completed the service on schedule. And, they did all the work as if they were installing it in their own home. Highly recommended profeesionals.
Kendra A.
Sep 2019
Water Treatment & Purification System Installation and Replacement
Excellent service. The system was installed quickly after I made a decision on which options to go with.
Robertl L.
Sep 2019
Water Treatment & Purification System Installation and Replacement
I was very pleased with the work they did for me, He was able to resolve my issue, he was on time, He tested the water replaced the filters and they were reasonably prices. I will use his services again.
Gian Z.
Mar 2019
Water Treatment & Purification System Installation and Replacement
I would not recommend using Purlogix for annual service. I had to call them every time when the salt in the water softener ran out. After multiple conversations, they still don t have me in the system after one year of trying. I give up
Response from Purologix Water Services, Inc.
"Hi Gian, I am sorry that we were not able to stay on top of the salt delivery. We were changing over service software last year and that could explain the issue. The Hague WaterMax that you purchased has a WIFI communication controller that is due to be released very soon. As soon as it is available, I am happy to offer this upgrade at no charge to you. What this will do for you is to provide an alert to your cell phone (via text or email) along with an alert to a service provider (with your permission) when salt is needed. Communication problem solved by technology. I will make sure we reach out when this is available, and if you are interested, we would be happy to provide this as a complimentary upgrade to you. Sincere apologies and all the best!"
Nat R.
Jul 2018
Water Treatment & Purification System Installation and Replacement
Quick response and told me exactly what I needed and installed quick.
Victor K.
Apr 2018
Water Treatment & Purification System Installation and Replacement
Thought they performed an accurate assessment of my water needs and provided professional installation of a system that to date meets my needs. They were on time, installed the needed unit, and provided excellent customer service.
Berry R.
Mar 2018
Water Treatment & Purification System Installation and Replacement
they were on time but took much longer to complete the job than estimated
Response from Purologix Water Services, Inc.
"Hi Berry! Thanks for the 4-Star review. I wish we could have received 5-Stars, and apologize the job took a little longer than expected. Please know my guys will always take as much time as needed to do the job right. As you know, our extra care and time did not cost you any more money on your firm project estimate. Therefore, perhaps when all angles are considered, the extra time/care was not a negative ;-). As a UV installation for a mobile home community, we needed to install in a way to easily service, and as you recall, we had to clean up some old piping. These are probably the reasons why it took a little more time and care. Thanks again, and we appreciate your business."
BERT R.
Dec 2017
Water Treatment & Purification System Installation and Replacement
Thorough evaluation of water quality with onsite digital spectrophotometer.
Response from Purologix Water Services, Inc.
"Thank you Bert! We are happy to have your business and appreciate your service to our Country."
John E.
Apr 2017
Water Treatment & Purification System Installation and Replacement
I thought rust did a great job, he was very personable overall good customer service experience.
Lori H.
Jan 2017
Water Treatment & Purification System Installation and Replacement
Very helpful explaining what we needed. They did not upsell their product. They did encourage a shed to house the water system for it not to bein crawl space. Defiantly a wise choice for us
Michael H.
Oct 2016
Water Treatment & Purification System Installation and Replacement
Russ from Purologix was a top notch pro, who took the time to explain to me and my family exactly what was needed (and why) to ensure we have the best water solution possible for our well. I had ordered a few DIY testing kits to get a surface understanding of the water situation at my home. Russ came in, ran several tests of his own, and confirmed what I had learned. There was no up-selling attempt at all! He simply focused on the facts and data and helped us pick from a few options, explaining the science behind each option and why we may like one solution over another. On the day of installation Russ was very polite, ensured we went without water for as little time as possible, and even had to improvise on the fly when he found some challenges the builder's plumber created. He was finished in just a few hours and left the installation area very clean. We have a sealed crawl space and Russ was able to make sure the installation was completed without compromising the seal. The result... Our water tastes great plus our dishwasher and washing machine are much more effective! I highly recommend Purologix!
Michelle B.
Oct 2016
Water Treatment & Purification System Installation and Replacement
Our experience was pretty straight forward. We had pretty bad water from a community well, and now we don't thanks to a new whole house system. We can finally enjoy our new home. Our tub runs clear water and we can drink water from the tap. Another place I contacted first didn't seem interested in a face-to-face. They mailed me a tube to test my own water by mail and (so far) we've never heard from them again. We really wanted to solve our problem ASAP. Happy to have found Purologix and our system went in within days of our consultation. Thank you!
John C.
Oct 2016
Water Treatment & Purification System Installation and Replacement
Great customer service. Unit works well but a little higher price - but it should last a long time.
Dale C.
Aug 2016
Water Treatment & Purification System Installation and Replacement
Great guys, professional and knowledgable
Jim C.
Dec 2015
Water Treatment & Purification System Installation and Replacement
This is a great company to get water treatment services from, look no further. The equipment they install is quality and priced right. They excel at great service, listening and dealing with concerns, fixing the water issues, and doing it with a neat clean install. They are professionals and you can trust them to do a quality job and they honor their word. I inspected the install myself, they did it right. Russ and Tim were my installers. I'm really glad I chose Purologix, and you will too. I am on a community well with hard water (9 grain) with magnesium/iron/chlorine issues. They installed the Hague WaterMax 63BEQ with Reverse Osmosis model 5000 with matching kitchen tap. You will notice the water quality improvement and will be reminded daily of the value received from your investment.
William A.
Mar 2013
N/A
Water Treatment & Purification System Installation and Replacement
Provided system to meet needs without extras for added expense. Prompt and efficient installation.
Steven P.
Jun 2011
N/A
Water Treatment & Purification System Installation and Replacement
good price, equipment was installed within a week of the initial visit. after 1 month they came back out to verify everything was working properly. very professional, would definetely do business with them in the future.
Paul K.
Mar 2010
Water Treatment & Purification System Installation and Replacement
They recommended and installed a great product. ItI has been running for three years now and it has been trouble free!
Ria W.
Sep 2008
Water Treatment & Purification System Installation and Replacement
EXCELLENT...KIND, HONEST, PROFESSIONAL PERSON, RUSSEL ELMORE IS. HIS EMPLOYEE TIM WAS THE SAME, HE WAS MY INSTALLER. HIS WORK WAS NEAT, CLEAN AND VERY PRECISE. OUR WATER IS NOW GREAT...WE HAVE A PRIVATE WELL AND HAD ALOT OF IRON IN THE WATER. THEY COME OUT TEST THE WATER, CUSTOMIZE THE TREATMENT NECESSARY, INSTALL...AND YOU WILL BE ONE HAPPY CUSTOMER !!! WE ARE, THANKS PUROLOGIX STEVE & RIA WORDEN
Eric D.
Aug 2008
Water Treatment & Purification System Installation and Replacement
Purologix was prompt to respond to my Service Magic request. We met in person within a day and I was able to get all my questions answered so I felt good about the decision I had made. We scheduled a prompt installation that was confirmed via telephone prior to showing up on site. There was no surprise in either the pricing or installation. The technician was polite, friendly, knowledgeable and efficient in the work he did, which resulted in an excellent install and follow-up. Purologix obviously believes in customer service and quality. I would highly recommend Purologix to anyone.
Mike D.
Sep 2007
Water Treatment & Purification System Installation and Replacement
The entire process of reviewing our needs as well as the installation was handled in a very professional manner. I would highly recommend Purologix to anyone with water purification needs.
Joyce S.
Sep 2006
N/A
Water Treatment & Purification System Installation and Replacement
Top professionals, excellent work.
Licensing
Licensed*
Trade License Number
L.32981
Trade License Locale
NC
Trade License Expiration
12/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Purologix Water Services, Inc. is currently rated 4.7 overall out of 5.
Purologix Water Services, Inc. accepts the following forms of payment: CreditCard
Yes, Purologix Water Services, Inc. offers free project estimates.
No, Purologix Water Services, Inc. does not offer eco-friendly accreditations.
No, Purologix Water Services, Inc. does not offer a senior discount.
No, Purologix Water Services, Inc. does not offer emergency services.
No, Purologix Water Services, Inc. does not offer warranties.