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Poole's Plumbing

About us

Poole's Plumbing, Inc. is a fully licensed and insured residential and commercial Raleigh plumbing contracting company that was created in 1999 by Robert K. Poole. With two men, a truck, and a dream he had aspirations that one day his company would be one of the top plumbing contractors in the area. He started this journey by doing repair and renovation work in 1999. However due to the triangle area boom that we have seen over the past 10 years, repair and renovation work quickly escalated to residential and light commercial new construction. With plenty of blood, sweat, and tears along the way, Bob Poole accomplished his original goal and by 2007 Poole's Plumbing had 60+ employees and all the work it could handle. However, as many people know due to the on-going economic crisis, the triangle area construction industry has experienced a significant down turn since 2008 as the current housing crisis grows deeper. Currently, Poole's Plumbing, Inc. maintains a client portfolio that includes some of the largest national tract home building companies as well as some of the most well respected custom and semi-custom home builders in the triangle area. Although we are not operating on 2007 numbers, we continue to maintain a solid client portfolio and continue to produce a high quality product. The moral or ethical position of Poole's Plumbing, Inc. is to create an environment of Honesty, Integrity, and to maintain a high level of service without compromising quality or craftsmanship. While using the very best materials available in today's marketplace, Poole's Plumbing will never cut corners to save money. Our desired public image is to do every job right the first time at the best possible cost. We look at every job as if we were doing that job in our own home. Simply put, we want the call the next time you need us! Our Code of Ethics: - Always answer your phone - Accurately document any applicable information - Make the customer feel important and appreciated whenev

Business highlights

Emergency services offered
26 years of experience

Services we offer

Drain Cleaning, Hydro Jet Drain Cleaning, Leak Detection, New Construction Plumbing, Plumbing, Re-Pipeing, Remodeling Plumbing, Tankless Water Heaters, Water Heaters

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.884 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
2%
3
5%
2
2%
1
1%
Showing 1-25 of 84 reviews
Susan P.
Jul 2020
5.0
Yes, I recommend this pro
$1,500
After a very long weekend, I called Poole’s early Monday morning. Asked for advice and Carrie was most helpful. By 4:00 that afternoon, I was using hot water. Would use them again in a heartbeat.

Alice C.
Dec 2019
5.0
Yes, I recommend this pro
$6,500
They're prices was really good, they were very reliable, very responsive, they do it right the first time so they never had to come back.

Trish A.
Feb 2019
5.0
Yes, I recommend this pro
$175
The technicians were wonderful! I’ve had Poole’s come several times for maintenance and to do minor repairs and they are always extremely helpful and professional. First class. Can’t say enough good things about them.

Preston J.
Apr 2018
5.0
Yes, I recommend this pro
$250
The work was completed quickly and neatly.

Constance C.
Oct 2017
2.0
I called a few places not expecting a same-day appointment, so was happy that Poole's could send someone on a Friday afternoon. They called ahead as promised. When they arrived, I clearly showed them the shower stall location and pointed out the water shut-off on the front side of my house. I don't know why he chose to open the crawl space about 30 feet from the location of the leak, where my other shut-off was located. In the process, while pulling the ladder out from under the house, he caught it on the shut-off handle which broke and caused a leak in the main line. Being on a community well, we had to wait half an hour for someone to come shut the water off at the pump house for the repair, which meant all my neighbors were without water during this time while water was gushing out under my house and into the yard. What should have been a simple repair, an hour at the most, turned into a 3-hour stressful ordeal due to their employee's carelessness, and a great deal of inconvenience for a number of people. The supervisor would not give a price discount to compensate for the terrible experience (they charged me for the shower repair, not for the damage they caused). All I got was the excuse that "the pipe was brittle, it would have happened if anyone touched it." Not even a "sorry for the trouble." I realize the problem was not caused intentionally, but it was still their employee's doing. This company has much to learn about good customer service.
Response from Poole's Plumbing
"We fixed the broken pipe at our expense and we did apologize. We did not discount the other service because one thing had nothing to do with the other. It was cpvc pipe that was extremely brittle and all my employee did was touch it. He had to turn the water off at this location. No water was "gushing" under her house. We took care of all damages but I guess that just wasn't enough. Some people use the threat of a bad review as a way to get whatever they want. We are sorry for the damage and will always take responsibility for any damage and try to make it right. She wanted the repair to her shower for nothing for her inconvenience or she would write a bad review. I refuse to be blackmailed over the threat of a bad review."

Charles C.
Aug 2017
5.0
Yes, I recommend this pro
$30,000
This was a great experience. The Poole's Plumbing team were professional, focused on meeting my needs and expectations. They treated my problem with a sense of urgency. The process was extremely organized. Even though I worked with 3 field service teams through the project, each team were prompt and very professional.

Leah C.
Feb 2017
5.0
Yes, I recommend this pro
unknown

Claude H.
Feb 2017
5.0
Yes, I recommend this pro
unknown

Sarah H.
Dec 2016
3.0
Work was fine and happy they were available. Price was too high and service provider was sordof standoffish and unpleasant..

Jack C.
Dec 2016
5.0
Yes, I recommend this pro
$300
It was kind of an emergency for the shut off valve and they came the same day so that’s good. They are very good. They did good work. They also do hot water tanks and other things like that.

Scott S.
Nov 2016
5.0
Yes, I recommend this pro
$345
Problem fixed in one visit. I will call this company again for any future plumbing service.

Phillip T.
Nov 2016
5.0
Yes, I recommend this pro
unknown

Mildred A.
Sep 2016
5.0
Yes, I recommend this pro
unknown

HEATHER M.
May 2016
5.0
Yes, I recommend this pro
$125
The team that came to my home was prompt and professional. They answered all my questions and quickly completed the install.They also gave me tips on how to reduce the smell coming out of the shower drain (after inspecting it and indicating there were not any plumbing issues with it)

Nancy M.
May 2016
5.0
Yes, I recommend this pro
$700
.

Dale B.
Feb 2016
5.0
Yes, I recommend this pro
$75
.

Stephanie C.
Dec 2015
5.0
Yes, I recommend this pro
$5,000
unknown

McDonald M.
Nov 2015
5.0
Yes, I recommend this pro
$2,300
unknown

Jeffrey N.
Sep 2015
5.0
Yes, I recommend this pro
$125
unknown

Elizabeth L.
Aug 2015
5.0
Yes, I recommend this pro
$350
unknown

Barbara F.
Aug 2015
5.0
Yes, I recommend this pro
$600
.

Suzanne G.
Jul 2015
5.0
Yes, I recommend this pro
$275
As always, these guys did a great job, quickly and were pleasant and professional to deal with.  I always call Poole's Plumbing.  I don't even think of calling anyone else.  They deserve a Halo in my estimation.

Cass C.
Jul 2015
5.0
Yes, I recommend this pro
$920
unknown

Suzanne G.
Jul 2015
5.0
Yes, I recommend this pro
$150
He asked if we realized we had a leak under those 2 faucets. I thought it was just washing up out of the tub because it's a jetted tub and I thought that caused all those water marks. He said to make sure it's turned on all the way. They put a new one in and the problem is solved. It was like a cylinder delta and they just took out the cartridge and put a new cartridge in, and it was fixed. They are great guys. I hire them for everything. We did a flip house where we buy the house and fix it all up. It's not as easy as it looks on television. We had them come in and they took out the plumbing because we didn't take out all the cabinets, sinks, and countertops. They came back and did the plumbing, and they were just fantastic. They are just wonderful guys. I love them at a great level. I could give them a halo if I could.

Doug H.
Jun 2015
5.0
$300
unknown
Showing 1-25 of 84

Licensing

State Contractor License Requirements

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FAQ

Poole's Plumbing is currently rated 4.8 overall out of 5.

Poole's Plumbing accepts the following forms of payment: CreditCard

Yes, Poole's Plumbing offers free project estimates.

No, Poole's Plumbing does not offer eco-friendly accreditations.

No, Poole's Plumbing does not offer a senior discount.

Yes, Poole's Plumbing offers emergency services.

No, Poole's Plumbing does not offer warranties.