Modern Mechanical

They did an excellent job. Very professional. I will hired them again.

Very pleased with Modern Mechanical. HVAC failed during the hottest period of the Summer. Called Jason at 4:45 PM on a Tuesday and he walked through the process / pricing / options. Joe came out to do a walk through and estimate at 6:30 AM the next morning so I could make it to work on time. And Scott and Andrew did a very professional job installing the new system the next day. From first call to completed installation in less than 48 hours! If you are considering a new system you should give Modern Mechanical an opportunity to bid on your project.

Heat pump was working before tech arrived but two days later it dumped out all 4lbs of r22. I spoke with at least 3 other hvac companies after the incident. All of them can't believe they put 4lbs in. One mentioned some kind of EPA law where you shouldn't put more then 10% of system capacity. Another hvac said they would not do it without first a $100 leak test. So $550 of freon wasted. I contacted the company asking if they would give some kind of refund because I signed up for their maintenance plan and I spent 550 on freon that they obviously mark up in price greatly. He said he wouldn't pay for a good review. I told them they aren't paying anything. I paid then $800 and I am in worse shape then before I called them. I was just asking for a little back because they made a reasonable profit on me. Nope, not 1cent back. They don't appear to care. They are about $ and not about customer service or caring. I am being laid off work, have to get an entire heat pump replacement and Modern Mechanical would not give me 1 cent back.

It went very well. At the advise of a good friend, I contact Modern Mechanical to get an estimate for the job. Jason came out the next day, answered questions and concerns I had, inquired about troublesome issues I may be having and took quite some time to survey my current system and conduct load calculations. It was clear that Jason was an experienced, educated man who knew what he was talking about. He went over the shortcomings of the original unit, which was installed by the homebuilder (and short-cuts taken). Jason made recommendations on how to resolve the issues by adding an additional return duct and increasing the duct size of two returns. We were able to schedule our installation for the following Monday. The installation team showed up promptly in the morning and went right to work. They were very conscientious about covering up their work shoes with protective booties, cardboard to protect the grass as best as they could and they left without a trace (except the huge, new HVAC unit they installed). The Trane system we now have is huge, compared to our original contractor unit (Goodman) and blows a much larger volume of air. I look forward to better heating/cooling with this new unit along with lower utility bills. We are very happy with how things went.

It was great. They did a pretty good job. They were punctual and I think their cost was reasonable. Their service was great. They got the job done. I would use them again.

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It was fast, next day service on the weekend. They are responsive and friendly.

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We solicited quotes from several places, and we noticed Modern Mechanical was more thorough than the other providers when inspecting the system for an estimate. They noticed details the others missed. The installation was divided into two days, the first to make some changes to the duct work, the second to install the system. They arrived promptly on both days, laid down something to protect our carpets, and finished their work early both days. We noticed they had accidentally scratched a TV screen as they moved materials into the attic. We pointed it out to them, and they delivered a replacement TV the next day! Really outstanding customer service.

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They come twice a year. I have been using them for about 12 years. They put my system in and have maintained it. They have been doing an excellent job. Any time I call them for any problems, they are here. I found them through a friend's referral 12 years ago and I have been using them ever since.

Technician was great. Friendly and knowledgable. I also felt like I could trust them. The process was smooth

The entire process was outstanding.  I had several companies provide quotes for the work that was required.  Modern Mechanical had provided one of the higher quotes for the work.  Upon further conversation with them, they were able to effectively point out two critical aspects of the quotes I had received:

2. 1.  The equipment in the lower quotes were a lower quality with limited warranty around labor and parts.  In addition, the warranty time frame was for fewer years.
3. 2.  The lower quotes also didn't have additional work quoted that Modern Mechanical explained would be needed.  Had I moved forward with the other providers I would have had additional charges as the work began.

Since I have had the system installed things have been great.  I have had to have them come out to service my existing unit on a number of occasions (the one they didn't install), many of which they provided at no charge, including weekend visits.
I have worked with three HVAC vendors in Raleigh since 2000 - Metro Heating, ARS, and now Modern Mechanical.  While the others were very good, Modern Mechanical has been superior.  I would highly recommend them, and trust them to provide excellent service.  
I hope this review is helpful, as I am someone who reads Customer Reviews on many of my purchases.
Sincerely,
Ted

It went great. They were very professional and on time. They completed the work very well. I was pleased. I would recommend them.

Excellent experience.  I got bids from four companies to install a new heat pump, air handler and ductwork in my home. Jason (Salesman) came over to evaluate the system's requirements and spent about 1.5 hours laying out the specs and suggesting various alternatives.  He was very professional and knowledgeable about HVAC equipment.  On the day of installation, they sent two crews--one to do the new duct system and another to install the heat pump and air handler.  They completed everything in 4.5 hours!  We had a couple of issues arise after they left (one with the programmable thermostat and one with a small leak in the ductwork. Rich (service technician) and Markus (ductwork installer) came over immediately to address both issues. I am very satisfied with my decision to go with Modern Mechanical on this project.

They not only provided better reviewed equipment (Trane vs. Rheem or low-end Lennox) at the same price, but made laser measurements of all rooms in my house and constructed a duct flow system reducing air flow to bathrooms for example, while increasing airflow to warmer spots in the house. In the winter, the heat should be better distributed too.
From the initial assessment to the salesman to the work, punctuality was never an issue. Neither was professionalism. Work was above code and passed inspection the first time around.
As I ran the system through its paces, I managed to get the AC to stop working the first night. I called the salesman to ask him to send someone out the next morning. He insisted on sending his on-call tech out in the dusk/dark and fix the situation that night.  It had been a maligned sensor. The tech took his time to diagnose the situation. They haven't had to come out since. s 
It has been a month and a half and quite hot at that.
When my wife found some debris in the driveway from the hauling away of the old system, I again called the salesman, who dispatched his clean up crew to power wash my driveway the next day.

My house is 16 years old, and my A/C developed a leak at the end of last summer.  I contacted two other companies who were well rated on Angie"s List and spent 10+ hours researching units, comparing prices, and meeting with the salesmen.  Both companies seemed just ok to me.  Modern Mechanical is the 3rd company I met with. 
I worked with their salesman, Jason.  He was very professional and did not pressure me to make a decision immediately.  He spent 1.5 hours with me on the intial visit, and answered all my questions, looked at the units that needed to be replaced, and drew a floorplan detailing the size and position of each supply and return in my rooms.  Jason noticed a couple of things that neither of the other companies noticed.
The position of the unit in the attic was not ideal, and ductwork was criss-crossing resulting in an non-optimal flow.  He suggested we move the unit to another part of the attic and fix the ductwork so that there weren't so many sharp angles which was restricting the air flow. Secondly, the builders did not put enough dampers to control the air flow and Jason to install and adjust them to even out the flow in each room. 
I chose Modern Mechanical because of their attention to detail.  They seemed more interested in doing the job right than getting it done as quickly as possible.  Jason has a technical background and was straightforward to work with.  He was punctual and was quick to respond to my emails and calls.  The crew who did the work was clean, professional, and respectful.  They seemed more like a family than coworkers, and they were excellent about respecting my home and cleaning up after themselves.  They went above and beyond my expectations.  I've worked with contractors before, but these guys were definitely a cut above what you'd expect.  I have been recommending Modern Mechanical to my coworkers and friends.

Very good overall experience. Cost of parts was covered by home warranty company.