Carolina Plumbing and Repair, Inc
About us
We have been in business for over 30 years. We do plumbing repair and new construction. We are an American Home Shield service provider and winner of the 2010 Quality Bonus Award.
Business highlights
Services we offer
We install and repair water heaters, install and repair well pump systems, specialize in re pipes and converting septic systems to city sewer systems. We do all plumbing repairs and new plumbing construction or remodel.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
17% | ||
0% | ||
0% | ||
0% |
The job was not done right, there is still a leak behind the faucet.
I called the company office and had them send me a receipt. It was as follows;
1.labor -- helper and trainer $135; replace spring and washer also aerator
2. washer and spring $10
3. aerator $5
4. trip charge $55 (they were already in neighborhood)
5. misc $5.
After I received the receipt of the bill, I called the owner Mark Beasly, on Sept 8, at 11:00 am. He said he would adjust the bill. It is now Sept 15th and I have not heard from them.
They were very professional.
This week our garbage disposal broke and I called a three local plumbers to quote me to replace it. When the three quotes I received seemed very high, I called Carolina Plumbing once again. Their offices are less than two minutes from my house. The man I spoke with on the phone Monday quoted me $180.00 to do the job. I agreed to use them and I asked him to please email me the quote and confirmed my email address. I never got the email. He said that a plumber would be at my house between 8 am - 9 am. I explained that I absolutely had to leave the house no later than 10 am for a meeting at work. He said no problem since my house was so close. When no one arrived by 9 am I called the office. They clearly were confused as to who I was. After a 3+ minute hold the lady came back on the phone and ask me for my address and what was it I needed to have done. When I told her she said that the plumber was running a little late and he should be there shortly. No apologies of any kind. At 9:42 am I left the house for work. No plumber. Shortly thereafter I got a call from the plumber who just arrived at my house. I told him how disappointed I was with his company he completely understood and was very apologetic. I have yet to receive a follow-up call from the office to attempt to reschedule or apologize for not doing what they had agreed. I'll never use this company for any reason.
I really don't like having to pay a and quot;trip chargeand quot; for sevice I haven't even received yet, especially when they're in the same town. I understand that seems to be the norm in other parts of the country but I look at it as a surcharge.
Licensing
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