Arbor Plumbing & Backflow

Beware of this company! I am a general contractor and have never seen a company run so poorly. I tried them out because of their great Google reviews, but unfortunately it did not work out and I had to fire them. I had to call multiple people multiple times to try scheduling work, they were not on time and just generally unprofessional. Obviously, I will not be using them again. Here is a direct quote from and email I received from my customer asking me to bring in another plumber: Some specific concerns include: Lack of Property Protection – Larry does not use shoe covers, floor coverings, or other protective measures. He also does not clean up before leaving. Kitchen Plumbing Rough-In – He left a significant mess in the kitchen that I had to clean myself when he roughed in the kitchen items. Work Under the House – Nails, wood scraps, and water were left behind. He also moved and failed to replace the plastic encapsulating my crawl space, and insulation was left out of place. Kitchen Work – His latest trip to the house, Larry rushed to gather materials to work in the kitchen, but did not complete the work, leaving the materials out. Powder Room Rough-In – He failed to protect my flooring and left debris in my cabinet, which was later moved to the garage. He also discarded scrap piping in my front planter. Wall Cut-Out – He rushed to leave without reinforcing the 2x4s, in the powder room requiring additional work after the flooring is complete. He was only at the house for an hour and had to depart since lives far away. I was expecting him to install items in the kitchen and rough in the bathroom. Nothing was done in the kitchen and minimal was done in the powder room. Tracking Debris – Drywall dust and wood shavings were tracked throughout the house, leaving me with over an hour of cleanup. Some trash was even left in my wife’s office. The mess he left in the bathroom was worse than the mess that you saw under the house. Damage to Cabinets – He nicked a new cabinet door and did not take care when placing the items to work in the kitchen. This happened and he did not do any work. This was just from his tools working near the cabinetry.

the company never responded after sending a quote. I emailed twice to set an appt. I called and tried to leave a message but was unable to due so because their message kept rewinding.

I highly recommend this company. They were punctual, honest, thorough, and did fix our plumbing problem promptly.

It was great. Very professional and on time.

It was great. He was nice. He did it quickly.

It was awesome. Their communication and customer service were great. They were able to answer all my questions in a timely and professional manner. Everybody was just really nice.