Arbor Plumbing & Backflow is a plumbing and irrigation company based out of Garner, N.C. Residential/Commercial new construction and renovations. We empower our staff with the tools, capability, authority and responsibility to do their jobs well!
Business highlights
10 years of trusted experience
Emergency Services Offered
Services we offer
Arbor Plumbing & Backflow is a full-service plumbing company. We speciallize in the installation, repair and testing of backflow prevention assemblies.
Beware of this company! I am a general contractor and have never seen a company run so poorly. I tried them out because of their great Google reviews, but unfortunately it did not work out and I had to fire them. I had to call multiple people multiple times to try scheduling work, they were not on time and just generally unprofessional. Obviously, I will not be using them again. Here is a direct quote from and email I received from my customer asking me to bring in another plumber: Some specific concerns include: Lack of Property Protection – Larry does not use shoe covers, floor coverings, or other protective measures. He also does not clean up before leaving. Kitchen Plumbing Rough-In – He left a significant mess in the kitchen that I had to clean myself when he roughed in the kitchen items. Work Under the House – Nails, wood scraps, and water were left behind. He also moved and failed to replace the plastic encapsulating my crawl space, and insulation was left out of place. Kitchen Work – His latest trip to the house, Larry rushed to gather materials to work in the kitchen, but did not complete the work, leaving the materials out. Powder Room Rough-In – He failed to protect my flooring and left debris in my cabinet, which was later moved to the garage. He also discarded scrap piping in my front planter. Wall Cut-Out – He rushed to leave without reinforcing the 2x4s, in the powder room requiring additional work after the flooring is complete. He was only at the house for an hour and had to depart since lives far away. I was expecting him to install items in the kitchen and rough in the bathroom. Nothing was done in the kitchen and minimal was done in the powder room. Tracking Debris – Drywall dust and wood shavings were tracked throughout the house, leaving me with over an hour of cleanup. Some trash was even left in my wife’s office. The mess he left in the bathroom was worse than the mess that you saw under the house. Damage to Cabinets – He nicked a new cabinet door and did not take care when placing the items to work in the kitchen. This happened and he did not do any work. This was just from his tools working near the cabinetry.
Description of Work: kitchen remodel.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,600
Sue L.
10/2020
1.0
plumbing, drain pipe
+ 0 more
the company never responded after sending a quote. I emailed twice to set an appt. I called and tried to leave a message but was unable to due so because their message kept rewinding.
Description of Work: repair of toilet seal
Rating Category
Rating out of 5
responsiveness
1.0
Response from Arbor Plumbing & Backflow
We apologize for any inconvenience you may have experienced. Thanks for bringing our telephone issue to light, we're currently working to correct it. We're delighted that you approved our estimate, however we are booked through October 16th. Client satisfaction is our priority. If you'd like to work with us we can offer our New Customer Coupon -- $50 off of your Service Call. Thanks
Naraida B.
08/2020
5.0
plumbing
+ -1 more
I highly recommend this company. They were punctual, honest, thorough, and did fix our plumbing problem promptly.
Description of Work: Plumbing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
DALE ..
08/2020
5.0
plumbing
+ -1 more
It was great. Very professional and on time.
Description of Work: Plumbing toilet
Rating Category
Rating out of 5
Yes, I recommend this pro
aSHTON H.
08/2020
5.0
plumbing
+ -1 more
It was awesome. Their communication and customer service were great. They were able to answer all my questions in a timely and professional manner. Everybody was just really nice.
Description of Work: They came in and fixed the toilet for me.
Rating Category
Rating out of 5
Yes, I recommend this pro
$100
PATRICE R.
08/2020
5.0
plumbing
+ -1 more
It was great. He was nice. He did it quickly.
Description of Work: He installed and hooked up toilet for me.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Pipe Installation,
Drain Cleaning,
Water Filtration and Softening,
Water Heaters
FAQ
Arbor Plumbing & Backflow is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Arbor Plumbing & Backflow accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
No, Arbor Plumbing & Backflow does not offer free project estimates.
Arbor Plumbing & Backflow offers the following services: Arbor Plumbing & Backflow is a full-service plumbing company. We speciallize in the installation, repair and testing of backflow prevention assemblies.