Alexander Exterminating Co Inc
About us
We are a family run, environmentally conscious business. Our products are both child and pet friendly. Our professionally trained staff has been offering pest control services to residential, commercial and industrial customers in the Raleigh-Durham area for almost 50 years! We welcome your business! Additional phone - (919)779-9991 & (919)779-4320.
Business highlights
Services we offer
General pest control, crawl space moisture control, ornamental & turf, real estate inspections., termite control, wood destroying insects
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 89% | ||
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| 11% |
In August 2013 I received notification through the community's management company that Alexander Exterminating had found "evidence of termites" in my crawlspace. Like many homeowners in my community, I have an encapsulated or sealed crawlspace that is constructed and insulated so it is part of the conditioned space of my home. It also has a moisture proof floor, created with plastic sheeting. Alexander never stated to either the HOA or management company that, as part of the treatment process, the company would remove the insulation and would neither clean-up the debris nor reestablish the conditioned crawlspace. The management co. arranged for Alexander to send an exterminator to treat for termites. Just prior to the treatment date, I received a 3-sentence waiver form from Alexander, exonerating them of any and all liability at my home. The management co. informed me that Alexander would not complete the job unless the waiver was signed, and the HOA insisted my crawlspace by treated by their vendor, Alexander. I felt coerced to sign the waiver, but did. Immediately after the termite treatment, my electric bills soared. An energy audit revealed that the exterminator had ripped the foam board insulation off of one 26 foot wall and approximately 1/2 of a 47 foot wall in the crawlspace. The splintered pieces of foam board were thrown on the crawlspace floor and the splintered edges ripped the moisture barrier on the floor (see the photo of my crawlspace after treatment). The trash was left there for me to clean up (see photos of ½ of trash removed from crawlspace). To clean-up and dispose of the splintered foam board insulation and restore my crawlspace environment, including replacing the torn moisture barrier, was a cost to me of approximately $4100. In late August 2014 Alexander again inspected for termites and no evidence of termite tubes was discovered. However, 5 1/2 months later another exterminator found evidence of "mature termite tubes" in the crawlspace. Although I have met with a manager of Alexander about my crawlspace, only after I insisted and only after the meeting was arranged with and through the management company and the board of directors, the company accepts no responsibility for the work done by their employees, nor do they offer any explanation for what you see below -- falling back on the waiver.
"I understand that having roaches can be a frustrating experience. However, controlling them is a process, which cannot always be achieved in one visit. When the customer originally called, she was given two options to treat for roaches. A quarterly pest control service or a one time visit. It was explained that sometimes it does take more than one service. The customer was also told that there is an additional charge to come back a second time. The technician that serviced her house used a variety of methods to treat her home. The customer also lives in a townhome. Living in a home the adjoins to other units also increases the likelihood of needing more than one service. Her mother stated that we were unwilling to do anything even though the first service had done nothing. We were not given the opportunity to know what the service had or had not done because the customer waited almost a full month to call us back. If the customer had contacted us earlier, I would have gladly sent someone out to access the situation. After 28 days, it would be difficult to access the effectiveness of what was originally done or not done. If the customer had asked to speak to me, I would have gladly spoken to her and involved our pest control manager, if needed, as well. I do not agree with this review, as we are very upfront about our policies, and we strive to provide all of our customer's with excellent service. If the customer would like to contact me, I would be more than happy to speak to them regarding this situation. LaDonna Call Office Manager"
Licensing
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