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Grout Lines.com

Founded 1999 • With Angi since February 2007

4.6

(99) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Our main goal at GroutLines is to educate consumers on the importance of grout sealing (as for certain tile as well) . Tile & Grout are extremely easy to maintain once sealed . So if your grout & tile are old or simply in need of a face lift, we can make all issues and non look new again in minimal time to your convenience. We offer NEW tile installation as well! If its tile & grout that's the issue, we are here to fix it for you! Customer service and quality of craftsmanship will always be our number one agenda! Call Groutlines.com, your Grout and Tile professionals, today at (919) 757-1913, for you FREE estimate and quote!...

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Verified Reviews

A few reviews for this pro...
5.0

10/13/2016

Rich came and did an excellent job. Very good customer service and they stand by their work

Description of Work
Had showe sealed

Category home remodeling

5.0

08/05/2016

Excellent! This work was done almost 2 years ago, and had some very small areas that needed touch-up on the grout due to the house settling ( not their fault ), just normal. This was the 2nd time for different items that Bob came, and although it was past the 1 year guarantee, came to fix with no complaints or questions asked. THAT'S CUSTOMER SERVICE!!! His two boys are very courteous and professi...

Description of Work
Touch-up on work performed in October 2014 on Master Bath due to the house foundation settling naturally.

Category ceramic tile

2.0

01/20/2016

Work was completed late July 2015. Very punctual with scheduling and arrival. Results looked good on completion (grout was clean and appeared sealed). Followed all instructions about not using the shower for a few days and switching to a ZEP neutral cleaner, etc. Within 30 days the grout was showing mold as if the sealing we paid for had never happened. I started contacting Groutlines in late Augu...

Description of Work
Clean and seal the grout in three showers in our home.

Category ceramic tile,floor cleaning

5.0

09/01/2015

I amvery pleased with the service that I received from Grout Lines. My bathrooms are now beautiful and I have not had any trouble with them.

Description of Work
Took out all old Grout and replaced with new

Category ceramic tile

5.0

05/31/2015

I asked for two quotes from Angie's list, picked only by reviews. I chose Grout lines because they were more reasonable in terms of price. They were very professional, they came on time for the free quote, put on covers over their shoes without being asked and gave a quote immediately. We thought about it and decided to make an appointment to have the job done. It was done in less than a day and t...

Description of Work
Cleaned and re grouted our old shower.

Category ceramic tile

2.0

05/01/2015

POOR CUSTOMER SERVICE- Received estimates for retiling from providers and also regrout Q3 2014. Rob from Groutlines came and gave estimate to regrout master and guest shower floors. Large amount of deposits in master(leeching calcium bleed) was noted. However, Rob confident it could be repaired just need to open up grout and dry out. Agreed to email estimate. Installation date Rob came with his Fa...

Description of Work
ATTEMPTED Regrouting for 2 showers

Category ceramic tile

5.0

04/23/2015

It's only been a day so I can't really comment on long term quality yet, but at first glance, it looks great. The service comes with a 1-year warranty as well and I am confident the company will honor it if needed. Brian was very professional and courteous. Their quote was ~$125 less than a competitor as well.

Description of Work
Cleaned and re-grouted shower floor and walls

Category ceramic tile,flooring contractor,floor cleaning

1.0

04/11/2015

Though the owner and workers have been friendly to deal with, the job has been a complete failure, and I am deciding whether to get my money back, or give them one more chance. This review will be updated, and is intended to begin the Angie's List complaint process. 1) On the first work visit, when the old grout was removed, we were told that the shower would have to dry for a few days, and that t...

Description of Work
Quote was for re-grouting a shower with epoxy grout, at a cost of $675.

Category ceramic tile,epoxy flooring

Service Provider Response

After working with this customer who we were very kind with and worked with throughout this process, he did not live up to his word on changing the review after we spent hundreds on buying a special ordered 100% true epoxy grout for him. The quote was given saying that we would use an epoxy based grout product which this client never even asked for in the beginning so he chose to use our wording a...
5.0

01/24/2015

Our initial contact was with Bob, who set up an appointment for a free estimate with Rob. Rob arrived on time; looked at what needed to be done; explained the process to fix the problems; and then took measurements. Within 24 hours, an email quote was sent. We felt the cost was affordable and scheduled the work to be done by Rob the following week. Rob was easy to get along with and was very consi...

Description of Work
Restoration of tiled areas inside shower (floor and 2 walls) and around the outside of large whirlpool tub. Removed old and moldy grout and silicone; cleaned surfaces; re-grouted and color-sealed the tiles; and re-siliconed. Cleaned up area after work was finished, and provided instructions for future cleaning of tiled areas.

Category ceramic tile,flooring contractor,floor cleaning

Service Provider Response

[member name removed] , were very happy , your happy..... as its our only goal .. thank you for kind words . sincerely bob Dinkel [hyperlink removed]
5.0

12/14/2014

They did a great job and the finished area looks new yet still matches up with the other tile areas in the bathroom. It took longer than anticipated due to the rework of the walls to which the new tile was installed plus having to match the other tile that was not being removed. Even so they stayed with the quote/estimate and did a very professional job. I am thrilled with how it turned out. There...

Description of Work
The ceramic tiles for the shower/tub enclosure area (3 walls) were removed and new ceramic tiles installed along with new plumbing fixtures and soap dish and towel hook. This was a complicated and hard job due to the condition of the walls and having to match new tiles with the other tiles in the bathroom. Also the work space was small and difficult as the bathroom is small.

Category ceramic tile,flooring contractor,plumbing

Service Provider Response

(removed member's name) it was our pleasure working with you , a gentlemen in deed , thank you for reply . were pleased you are happy, its our #1 goal always .. happy holidays sincerely Bob Dinkel www.grrout lines.com

    Services Offered

    Any type of tile from tumbled marble to ceramic tile, & grout restoration. Professionals of the trade for over 30 years and one of the first of its kind in the Triangle area! Installation of new tile and floors! Complete remodel if needed: inside or out, serving area's, counter tops, back-splash, floors, garage and much more!

    Services Not Offered

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Financing Available, Visa, MasterCard, American Express, Discover
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes