Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Grout Lines.com
Acoustic Ceiling Tiles - Install, Tile: Ceramic and Porcelain - Repair, Laminate Wood or Stone Flooring - Repair,
About us
Our main goal at GroutLines is to educate consumers on the importance of grout sealing (as for certain tile as well) . Tile & Grout are extremely easy to maintain once sealed . So if your grout & tile are old or simply in need of a face lift, we can make all issues and non look new again in minimal time to your convenience. We offer NEW tile installation as well! If its tile & grout that's the issue, we are here to fix it for you! Customer service and quality of craftsmanship will always be our number one agenda! Call Groutlines.com, your Grout and Tile professionals, today at (919) 757-1913, for you FREE estimate and quote!
Business highlights
Emergency services offered
26 years of experience
Services we offer
& grout restoration. Professionals of the trade for over 30 years and one of the first of its kind in the Triangle area! Installation of new tile and floors! Complete remodel if needed: inside or out, Any type of tile from tumbled marble to ceramic tile, back-splash, counter tops, floors, garage and much more!, serving area's
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.689 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 7% | ||
| 2% | ||
| 6% | ||
| 2% |
Showing 1-25 of 89 reviews
Jo-Carol L.
Oct 2016
Rich came and did an excellent job. Very good customer service and they stand by their work
Jack H.
Aug 2016
Excellent! This work was done almost 2 years ago, and had some very small areas that needed touch-up on the grout due to the house settling ( not their fault ), just normal. This was the 2nd time for different items that Bob came, and although it was past the 1 year guarantee, came to fix with no complaints or questions asked. THAT'S CUSTOMER SERVICE!!! His two boys are very courteous and professional, I'd hire Grout Lines.com again if needed.
Joseph N.
Feb 2016
Excellent
Todd M.
Jan 2016
Work was completed late July 2015. Very punctual with scheduling and arrival. Results looked good on completion (grout was clean and appeared sealed). Followed all instructions about not using the shower for a few days and switching to a ZEP neutral cleaner, etc.
Within 30 days the grout was showing mold as if the sealing we paid for had never happened. I started contacting Groutlines in late August 2015 to come look at our showers to help us understand what we were doing wrong. After several calls and emails I finally received an email response two months later (mid October 2015) explaining that nothing is mold proof, just "resistant," etc. etc.
I was surprised at the lack of interest in our issues because Groutlines had the best warranty of all the companies we looked at. Their quote indicated "Goutlines.com offers all of our customers a 1-Year Warranty/Guarantee on all of our work as long as all maintenance instruction are followed which are listed below." We followed those instructions but could not maintain results. That warranty has motivated no action on their part except to email me that I should try a solution 1:3 parts water/bleach.
Their engagement prior to the sale was very good. My perspective after the sale is that their warranty does not mean much and they were not too concerned that our family had not realized the value we paid for.
Angie's List had shown many positive reviews for them which was also a factor in our selecting them. I'm glad our experience does not seem typical...but given the time, energy and money that has gone into our interaction with them I thought I should communicate it for others.
Now that we are through the holidays, we are engaging another grout cleaning/sealing company to see if they can help us.
Within 30 days the grout was showing mold as if the sealing we paid for had never happened. I started contacting Groutlines in late August 2015 to come look at our showers to help us understand what we were doing wrong. After several calls and emails I finally received an email response two months later (mid October 2015) explaining that nothing is mold proof, just "resistant," etc. etc.
I was surprised at the lack of interest in our issues because Groutlines had the best warranty of all the companies we looked at. Their quote indicated "Goutlines.com offers all of our customers a 1-Year Warranty/Guarantee on all of our work as long as all maintenance instruction are followed which are listed below." We followed those instructions but could not maintain results. That warranty has motivated no action on their part except to email me that I should try a solution 1:3 parts water/bleach.
Their engagement prior to the sale was very good. My perspective after the sale is that their warranty does not mean much and they were not too concerned that our family had not realized the value we paid for.
Angie's List had shown many positive reviews for them which was also a factor in our selecting them. I'm glad our experience does not seem typical...but given the time, energy and money that has gone into our interaction with them I thought I should communicate it for others.
Now that we are through the holidays, we are engaging another grout cleaning/sealing company to see if they can help us.
Rachel A.
Sep 2015
I amvery pleased with the service that I received from Grout Lines. My bathrooms are now beautiful and I have not had any trouble with them.
Susan M.
Jul 2015
unknown
Stephanie G.
May 2015
I asked for two quotes from Angie's list, picked only by reviews. I chose Grout lines because they were more reasonable in terms of price. They were very professional, they came on time for the free quote, put on covers over their shoes without being asked and gave a quote immediately. We thought about it and decided to make an appointment to have the job done. It was done in less than a day and the shower was literally transformed.
Within a month I noticed a small amount of black reappearing in one corner of the shower. I called Grout lines, they apologized (I totally understand a small spot would have been missed), and came back within 4 days to fix it.
It's hard to find a good contractor, one who is professional, does a good job and is reasonable. I will definitely use Grout lines again.
Stanley F.
May 2015
POOR CUSTOMER SERVICE-
Received estimates for retiling from providers and also regrout Q3 2014. Rob from Groutlines came and gave estimate to regrout master and guest shower floors. Large amount of deposits in master(leeching calcium bleed) was noted. However, Rob confident it could be repaired just need to open up grout and dry out. Agreed to email estimate.
Installation date Rob came with his Father Bob. They completed work in both showers. Within 2 weeks we noticed master shower floor grout failing. Called and Rob came back and did a regrouting and said "sometimes this happens and hoped that it worked if not we will go to Plan C".
It did not work. Called Bob back and he started by saying something about in their contract/estimates they have a disclaimer about calcium bleed. There is nothing in my information regarding this that I see. I asked regardless of his disclaimer, what can I do to get this fixed..he said it would cost me a fee for them to travel to the house to look at follow up repairs. He was out of town(I think he live part of year in NY/NJ) but said he would get back to me and check the agreements we had made.
Bob Never called back. I called and emailed him last March of 2015 and have received no response..
Mar17
Received estimates for retiling from providers and also regrout Q3 2014. Rob from Groutlines came and gave estimate to regrout master and guest shower floors. Large amount of deposits in master(leeching calcium bleed) was noted. However, Rob confident it could be repaired just need to open up grout and dry out. Agreed to email estimate.
Installation date Rob came with his Father Bob. They completed work in both showers. Within 2 weeks we noticed master shower floor grout failing. Called and Rob came back and did a regrouting and said "sometimes this happens and hoped that it worked if not we will go to Plan C".
It did not work. Called Bob back and he started by saying something about in their contract/estimates they have a disclaimer about calcium bleed. There is nothing in my information regarding this that I see. I asked regardless of his disclaimer, what can I do to get this fixed..he said it would cost me a fee for them to travel to the house to look at follow up repairs. He was out of town(I think he live part of year in NY/NJ) but said he would get back to me and check the agreements we had made.
Bob Never called back. I called and emailed him last March of 2015 and have received no response..
Mar17
Hi Bob
Wanted to follow up on our phone conversation about coming to look at the groutline failure we are
experiencing in the Master shower floor from the work done last year and rework again when failure first appeared. You had discussed how calcium bleed is an issue but I would like to see if we can resolve this. Below is the quote and details I was given for your reference.
Not sure if you had trouble reaching me last month after you were going to review your notes on the job and talk with Rob who did the work both times..but my contact information is below.
I will give you a call as well.
Thanks
Stan
Sheri A.
Apr 2015
unknown
Eric C.
Apr 2015
It's only been a day so I can't really comment on long term quality yet, but at first glance, it looks great. The service comes with a 1-year warranty as well and I am confident the company will honor it if needed. Brian was very professional and courteous. Their quote was ~$125 less than a competitor as well.
Robert L.
Apr 2015
Though the owner and workers have been friendly to deal with, the job has been a complete failure, and I am deciding whether to get my money back, or give them one more chance. This review will be updated, and is intended to begin the Angie's List complaint process.
1) On the first work visit, when the old grout was removed, we were told that the shower would have to dry for a few days, and that there would be a $150 additional charge for a 2nd visit. The possibility of an additional visit fee was not mentioned anywhere in the quote. However, I paid it (for a total of $825).
2) When the company came back several days later to install the epoxy grout, they installed SANDED grout instead. We did not discover this until several days later, when we used the shower for the first time after the grout dried.
3) The owner (Mr. Dinkle) apologized for his worker's mistake, and promised to have the epoxy grout installed today April 11).
4) A different worker did indeed come today and removed the sanded grout. I asked to see the grout that he was about to install, and it was not epoxy grout. Instead, it was "single component" grout. I did not allow him to install it, and am waiting for a return call from Mr. Dinkle. It has now been two weeks since this process started.
1) On the first work visit, when the old grout was removed, we were told that the shower would have to dry for a few days, and that there would be a $150 additional charge for a 2nd visit. The possibility of an additional visit fee was not mentioned anywhere in the quote. However, I paid it (for a total of $825).
2) When the company came back several days later to install the epoxy grout, they installed SANDED grout instead. We did not discover this until several days later, when we used the shower for the first time after the grout dried.
3) The owner (Mr. Dinkle) apologized for his worker's mistake, and promised to have the epoxy grout installed today April 11).
4) A different worker did indeed come today and removed the sanded grout. I asked to see the grout that he was about to install, and it was not epoxy grout. Instead, it was "single component" grout. I did not allow him to install it, and am waiting for a return call from Mr. Dinkle. It has now been two weeks since this process started.
Response from Grout Lines.com
"After working with this customer who we were very kind with and worked with throughout this process, he did not live up to his word on changing the review after we spent hundreds on buying a special ordered 100% true epoxy grout for him. The quote was given saying that we would use an epoxy based grout product which this client never even asked for in the beginning so he chose to use our wording and turned it against us to create a difficult situation and process. We always used the same product like all other customers but this Client turned our wording against us. So we pride ourselves in backing up our work and making sure the client is always happy in the end. We went and special ordered an epoxy grout that he was never quoted for and didn't charge him anything else. In the end the client said he was very happy and that he would fix the review on Angie's List and now its been OVER A YEAR and it never was done. We made sure that YOU were happy in the end and that's all we can do on OUR part at Groutlines.com."
Jabran K.
Apr 2015
unknown
Shirley S.
Mar 2015
unknown
Deborah B.
Jan 2015
Our initial contact was with Bob, who set up an appointment for a free estimate with Rob. Rob arrived on time; looked at what needed to be done; explained the process to fix the problems; and then took measurements. Within 24 hours, an email quote was sent. We felt the cost was affordable and scheduled the work to be done by Rob the following week.
Rob was easy to get along with and was very considerate of our time and property, arriving on time and covering the floors (from entry way to bathroom) to protect them. He worked steadily and completed the project in a timely manner. Most importantly, we were highly satisfied with the quality of his work; it was excellent.
The whole process, from first call to completion of work, was professionally handled. And the finished job looks great, with that "like new" look! We plan on using Grout Lines again, for other tile work, as we continue to make upgrades to our home.
Rob was easy to get along with and was very considerate of our time and property, arriving on time and covering the floors (from entry way to bathroom) to protect them. He worked steadily and completed the project in a timely manner. Most importantly, we were highly satisfied with the quality of his work; it was excellent.
The whole process, from first call to completion of work, was professionally handled. And the finished job looks great, with that "like new" look! We plan on using Grout Lines again, for other tile work, as we continue to make upgrades to our home.
Response from Grout Lines.com
"[member name removed] , were very happy , your happy..... as its our only goal .. thank you for kind words . sincerely bob Dinkel [hyperlink removed]"
Wallace C.
Jan 2015
unknown
Ryan S.
Dec 2014
unknown
Michael H.
Dec 2014
unknown
Response from Grout Lines.com
"thank you for kind words, and for the opportunity wishing you and family a very happy ,healthy new year. regards Bob grout lines.com"
Clark B.
Dec 2014
They did a great job and the finished area looks new yet still matches up with the other tile areas in the bathroom. It took longer than anticipated due to the rework of the walls to which the new tile was installed plus having to match the other tile that was not being removed. Even so they stayed with the quote/estimate and did a very professional job. I am thrilled with how it turned out.
There were 2 to 3 workers who worked the job at different times but the main guy was Brian (maybe Bryan) who worked long and hard and was careful to coordinate things with me.
I was very pleased and would use them again and highly recommend them to others.
Response from Grout Lines.com
"(removed member's name) it was our pleasure working with you , a gentlemen in deed , thank you for reply . were pleased you are happy, its our #1 goal always .. happy holidays sincerely Bob Dinkel www.grrout lines.com"
Jack H.
Oct 2014
Bob sincerely cared about our situation and tried his best to rectify it.
Response from Grout Lines.com
"Hello (Member names removed) , i'am happy in the end , we could be of help on your remodel . thank you for choosing us in the end , as I know you had issues with previous contractor , few bad apples doesn't spoil the whole . I hope you enjoy many happy year's in your new bathroom and in your new (but short ) career . sincerely Bob Dinkel Grout lines .com"
Sara B.
Oct 2014
Bob was highly recommended to us by my in-laws. Despite being busy, Bob immediately scheduled an estimate and got us our quote in a timely manner. Our hall bathroom needed a complete overhaul and Bob accomodated all of our needs. The project was completed on time and in an efficient manner. The crew was polite, professional, and focused. They started and finished on time each day and cleaned up daily. They were very tidy throughout the process, despite the volume of work to be done. Bob's company has a family feel and he is very trustworthy. He is meticulous and detail oriented, which is vital in tiling. We absolutely love our new hall bathroom. His level of customer service far exceeded our expectations. He made us feel at ease and gave us the sense that we were his top priority. We would highly recommend Bob for your tiling needs. We look forward to using him again in the future for our master bath! Thanks to Grout Lines we have a beautiful new bathroom!
Response from Grout Lines.com
"Hello (Member names removed) I wish all clients were so easy to work for , theirs clearly a balance in remodeling and impotant contractor be on same page with client t all times ... both of you made it work well . thank you for the opportunity , thank you for reffering us to some one . last I hope and pray this thanksgiving Is an incredible one for you as Sara is due to deliver week or so prior .. many thanks sincerely bob Dinkel Grout lines .com"
Jacquelyn S.
Aug 2014
This was the best person that I have had in my house this year to do work. He contacted me in a timely manner and we set up a time that worked for us both. He arrived on time, and despite having a photo, found out that the job was a little more than he thought it would be. However, he stood by his estimate. He finished in about 2 hours (he had estimated it would take about 2.5-3 hours) and the area was cleaner than when he came in. I am very happy with the service provided by Grout Lines.
Response from Grout Lines.com
"hi [member name removed], I am happy we were able to get the repair done for you in timely manner , and most important glad your happy with work done .. thank you for the kind words ...if ever need our services be it restoration or installation I look foreword to working with you again .. many thanks, Bob Dinkel [hyperlink removed]"
Meredeth H.
Jul 2014
We were thinking we would have to do a bathroom remodel and were thinking this service could be the placeholder while we saved up for the big job. We're so impressed with the work that Bob did we've taken the remodel off the list! It looks like a brand new shower- the old grout was peeling off and the previous owners had replaced with non-bathroom caulk/grout. Mold was getting trapped and spreading, impossible to get clean without scraping off even more grout and impossible to keep mold-free. It looks brand new and I'm happy to say it's stayed that way for over a month, Bob was very easy to work with, professional and personable. He arrived on time, completed the work in the day he scheduled to, and left no mess! I would recommend this service to anyone who is looking for an updated look in their shower/bathroom without wanting to completely gut and replace!
Response from Grout Lines.com
"hello {removed member name} , I just want to say thank you for the kind reply on project we did . most importantly, I am happy your pleased with results . don't hesitate to call if you need any thing . Many thanks Bob Grout lines .com"
Cliff K.
Jun 2014
unknown
Response from Grout Lines.com
"[member name removed], thank you for kind review , glad happy with all . when ready for other repair let me know and will do asap . regards bob grout lines .com"
John M.
May 2014
The price they offered was 1/3 of another quote I had received. I was skeptical at first but went ahead due to the price and that they had a good rating on Angie's List.
They performed the work as scheduled and exactly as I had expected. They also pointed out the reason I was having mold/mildew problems and fixed that at no additional cost. It has been a year now and the grout has held and still looks great. I also am o longer having mold/mildew problems.
I could not have been happier with their service. A+ all the way.
They performed the work as scheduled and exactly as I had expected. They also pointed out the reason I was having mold/mildew problems and fixed that at no additional cost. It has been a year now and the grout has held and still looks great. I also am o longer having mold/mildew problems.
I could not have been happier with their service. A+ all the way.
Response from Grout Lines.com
"[member name removed], first I am happy to hear all is good with work done still and no issues er later ... thank you again for choosing grout lines .com . also I thank you for kind words . sincerely Bob Dinkel www.groutlines.com"
Sabina V.
Dec 2013
Brian came on a weekend to give an estimate. They were able to start the job in about a week. They easily communicated through email.
This is the second time we had them work on our tile. They are very professional and easy to work with. I am thankful for the job they did both times. The tile installed 8 years ago looks new again. The first job was trouble free for 3 years as estimated by Brian.
I also know they are responsive if problems develop since the job before this one had a minor touch up and Brian came over right away to solve the problem.
This is the second time we had them work on our tile. They are very professional and easy to work with. I am thankful for the job they did both times. The tile installed 8 years ago looks new again. The first job was trouble free for 3 years as estimated by Brian.
I also know they are responsive if problems develop since the job before this one had a minor touch up and Brian came over right away to solve the problem.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Grout Lines.com is currently rated 4.6 overall out of 5.
Grout Lines.com accepts the following forms of payment: CreditCard
Yes, Grout Lines.com offers free project estimates.
No, Grout Lines.com does not offer eco-friendly accreditations.
No, Grout Lines.com does not offer a senior discount.
Yes, Grout Lines.com offers emergency services.
No, Grout Lines.com does not offer warranties.