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Andrews Auld Heating & Cooling Inc
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Air Conditioning and Heating Services In Franklin, NC Andrews Auld Heating and Cooling, Plumbing, and Electrical is your hub for home repairs, installations, and replacements. No longer just an air conditioning and heating company, our four professional sectors come together to give you a complete, comprehensive projection of work, cost, and timeframe, and work together to complete the job quickly. Don’t waste time on multiple contractors. Trust the name that’s been recommended for decades. Call the Andrews Auld team at 828-349-4662 for repairs and installations you can trust. Air Conditioner Repair and Replacement When you need AC repair, our experts can help! Andrews Auld has been a name you can trust in air conditioning and heating repair throughout Franklin, NC for over a decade. Our certified technicians and expert product knowledge make your AC repair or replacement project painless. Your project manager will explain every procedure from beginning to end and help you make the most appropriate choices for your home and budget. Let our experienced repair professionals walk you through the easiest AC repair you’ve ever experienced. Heating Repair and Replacement Furnace repair can be extensive and complicated. Trust the pros to help! Our team has heating solutions for every household and business. Whether you need system maintenance, or it’s time for a replacement, our heating professionals have got you covered! Call our team of seasoned experts to discuss your heating repair or replacement options in Franklin, NC. Not sure whether you need repair or a need a new system? Our heating technicians will inspect your system and advise you on every possible option to help you choose the best solution for you.
Business highlights
26 years of experience
Services we offer
Heating & A/C, furnaces, geothermal systems & planned preventative maintenance. We offer week day hours as well as weekend emergency services., heat pumps
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.528 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 0% | ||
| 4% | ||
| 7% |
Showing 1-25 of 28 reviews
Suzann C.
May 2017
Showed up when they said, did a great job installing. So far, the equipment and service have been great.
Carlyn M.
Jul 2016
Worst. Choice. Ever. We started out just wanting a whole-house humidifier. They talked us into getting dehumidifier too. Seemed like a great idea at the time. Ended up costing a good bit more than estimated. A year later, we're still trying to get it to work. They did such a disastrous job that last winter even our furnace wasn't working. And yes, it was their fault. After coming out several times and making things worse each time, they finally said we needed to install an entirely new furnace. At that point we got a second opinion, and our second furnace company got the furnace working in about 10 minutes. But the other parts of the system are still screwed up. Second company is continuing to work on it and eventually, we are hopeful that everything will function. But it's been an ongoing nightmare. And a very expensive one, too.
Amanda H.
Jun 2016
unknown
Marty S.
Jan 2016
unknown
Response from Andrews Auld Heating & Cooling Inc
"[Member Name Removed], Thank you for leaving the above review and please let us know if you have any concerns going forward. Hope everything continues to run well! Steve"
Joan S.
Sep 2015
it all went well
Response from Andrews Auld Heating & Cooling Inc
"Thanks for your confidence in Andrews Auld and we are grateful for your for your positive review!"
DAVID H.
Jun 2015
unknown
Everett T.
May 2015
unknown
Paul S.
Feb 2014
Estimate provided was $625.00 plus the $69.00 "Free Estimate." This was to replace 2 parts that I purchased retail for $75.00 off the shelf and had installed within about 15 minutes. Unit can be replaced for this kind of money!
Tech also said there was a bunch of wiring that needed repair. After I drove 10 hours to inspect, (this is a rental property), I saw one wire that the insulation had gotten hot, (not caused by the wire) but was not melted. 5 cents worth of wire and less than 5 minutes to replace for an $88.00 dollar estimate.
I had the feeling I was being GOUGED and asked the tech what the model number was. His reply was as follows;
> It is a Nordyne brand heater but i do not know the age because the tag
> with the model and serial for the heater is gone. There is a tag for
> the coil but I did not get this since I was working on the heaters
> electric strips. Sorry. It does appear to be a fairly old unit though.
I was able to take a picture of the Coleman model number, (which may have been made by Nordyne), which is in very good condition.
I'm not sure if it was just this tech or this was the policy of the company but I WOULD NOT recommend!
Tech also said there was a bunch of wiring that needed repair. After I drove 10 hours to inspect, (this is a rental property), I saw one wire that the insulation had gotten hot, (not caused by the wire) but was not melted. 5 cents worth of wire and less than 5 minutes to replace for an $88.00 dollar estimate.
I had the feeling I was being GOUGED and asked the tech what the model number was. His reply was as follows;
> It is a Nordyne brand heater but i do not know the age because the tag
> with the model and serial for the heater is gone. There is a tag for
> the coil but I did not get this since I was working on the heaters
> electric strips. Sorry. It does appear to be a fairly old unit though.
I was able to take a picture of the Coleman model number, (which may have been made by Nordyne), which is in very good condition.
I'm not sure if it was just this tech or this was the policy of the company but I WOULD NOT recommend!
Response from Andrews Auld Heating & Cooling Inc
"Mr [members name], I'm so sorry for your experience with Andrews Auld Heating & Cooling. The service you secured with a credit card before we came to your home was for the diagnostic and truck charge for $69. We charge this fee to send a service tech to the location to check out the system to determine what the problem may be. We always make sure our customers know what this charge is for and get approval before we secure the payment. As you will notice there was no charge for the estimate to fix your 1997 model unit. We figured out what the problem was, told you and you chose to make the repair yourself. This is totally acceptable from our stand point. You were certainly under no obligation to have us do the repair. Again I am sorry for the misunderstanding. Bruce Auld"
Mark H.
Feb 2014
.
Brenda M.
Aug 2013
Air Conditioner had stopped working. No cold air out of vents. The Secretary was quite helpful and informative. The repair man was sent out the same day. I was pleased his day had been going well and he arrived just a bit early for my appointment. He checked the system and found the problem -bad capacitor replaced it. The repair was done in less than an hour. I was very pleased.
Debbe C.
Jul 2013
The installers did a neat and perfect installation. They were professional and worked all day but Had to come back to cover duct pipelines with metal boxes. This was due to the metal boxes having to be customized to fit our system. That took a few days because it was raining. The initial meeting with the salesman went well. He sat and talked over different versions land systems we could use. As soon as we selected them, they were here for installation in less than a week. It has been 3weeks since installation and the Mitsubishi ductless system is working beautifully. Hopefully we'll get many years of trouble free use of the system.
Response from Andrews Auld Heating & Cooling Inc
"Thank you, [member name removed], I apprecaite your taking time to send in the review. It is a pleasure to be able to provide service for your home. Bruce Auld"
Bert W.
Jul 2013
Perfect. They came out earlier than planned. Fixed issue within a few minutes and completely checked system. Service technician was very polite, and professional. I was extremely happy with the service provided and would definitely use them again.
Response from Andrews Auld Heating & Cooling Inc
"Thank you, [removed member name], I appreciate the kind words. Its always encouraging to here our co-workers have done a good job. Bruce Auld"
Sandra P.
Jan 2013
I placed a call and left message, I got a call back within the hour and was placed and on the list for visit. They arrived a 2 PM and took care on it.
Dan B.
Oct 2012
Estimator was timely, called to confirm and was prompt with quote. Same for installation and service crews. Company follows up to determine level of satisfaction.
Jack E.
Oct 2012
Fine- easy to work with, always left us working while awaiting part for exit. Cleaned up mess.
Preston H.
Sep 2012
Everyone was very knowledgeable and efficient.
Al F.
Aug 2012
Service man came on time; made the repair; explained new units sometimes need adjustments.
Lynn G.
Aug 2012
Excellent service. Very punctual, courteous, and knowledgeable. Return phone call on time. Great crew and office staff!
Response from Andrews Auld Heating & Cooling Inc
"Thanks,Glad we can be of service to you. Bruce"
Rixey W.
Aug 2012
Around the first of July we discovered that one of our AC units (we have zone heating/AC) was not cooling properly and discovered a tripped breaker that would not reset. After getting referrals from friends and other contact and weeding out those who were not licensed or bonded, I called Andrews Auld and set up an appointment for after the July 4 holiday. The receptionist and scheduler were both friendly and responsive during this phase of the repair. After the holiday a technician showed up to diagnose the problem and determined that the condenser had shorted out and needed to be replaced. We scheduled a repair day. On the day of the repair however, the technician that showed up pointed out that the original unit (installed in 1989) had been replaced in 2003 and the condenser replaced again in 2005. He was worried that something was causing the compressor to fail prematurely and was not comfortable with simply replacing the compressor and leaving it at that. The owner came out to look at the situation and recommended that the entire unit be replaced. He took some measurements, did calculations, and we looked at various units that would serve our needs. We set another repair day after ordering the new units, which included a new thermostat. The work was done in a timely fashion and professional manner. There were a couple of minor glitches along the way, involving scheduling and returned phone calls, and one return visit for an adjustment based in the county inspector's recommendation, but each time I called the staff were very accomodating and eager to satisfy. I was very pleased with the service I received.
Michael S.
Aug 2012
The installation crew arrived on the scheduled date. They worked for several days, finished on time, had no issues, if vent placement did not work as agreed upon they worked with me to find appropriate alternate locations.
Brenda M.
Jul 2012
Hello
Overall it went very well. We called Andrews Auld and they made the appointment to come the following Monday or Tuesday.The representative came and toured the house. Answered our questions and informed us how things would have to go in.
We got an estimate by e-mail the next day and three chooses of units that would work in out house. We took the middle choose of unit pricing.
Once we agreed. they came the next week to start. and finished in 3 or 4 days. (Same week)The electrician was happy to see we had space in the electrical box for the new breakers to run the unit. He did his job in time with the installers to have the unit up and running in one in same week
And Andrews Auld was considerate about contacting us about the county inspection of the electrical. Which was done quickly to my way of thinking.
We were happy with the work and Happy to be cool this summer.
Overall it went very well. We called Andrews Auld and they made the appointment to come the following Monday or Tuesday.The representative came and toured the house. Answered our questions and informed us how things would have to go in.
We got an estimate by e-mail the next day and three chooses of units that would work in out house. We took the middle choose of unit pricing.
Once we agreed. they came the next week to start. and finished in 3 or 4 days. (Same week)The electrician was happy to see we had space in the electrical box for the new breakers to run the unit. He did his job in time with the installers to have the unit up and running in one in same week
And Andrews Auld was considerate about contacting us about the county inspection of the electrical. Which was done quickly to my way of thinking.
We were happy with the work and Happy to be cool this summer.
Lorrie D.
Jul 2012
This is the 3rd home I've owned and I've had to replace the equipment in each home. I would highly recommend this company as they are fair, impartial and the service techs are extremely knowledgeable and willing to go the distance to get the system operational.
Response from Andrews Auld Heating & Cooling Inc
"Thank you, Member. So glad we were able to help you. Thank you for allowing us to serve you. Bruce Auld"
Jack L.
Jul 2012
Bruce Auld handled our account personally at our home, describing every option/price in detail, answering questions. Unit was installed as promised - everything was great!
Nancy A.
Jul 2012
They were excellent, the owner came out first to give me an estimate and his installers were wonderful. They were very helpful and knowledgeable. They were very professional.
Response from Andrews Auld Heating & Cooling Inc
"Member, With customers like you our job is a pleasure. Bruce Auld"
Kenneth D.
Jun 2012
Overall excellent job from start to finish.
Licensing
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FAQ
Andrews Auld Heating & Cooling Inc is currently rated 4.5 overall out of 5.
Andrews Auld Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Andrews Auld Heating & Cooling Inc offers free project estimates.
No, Andrews Auld Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Andrews Auld Heating & Cooling Inc does not offer a senior discount.
No, Andrews Auld Heating & Cooling Inc does not offer emergency services.
No, Andrews Auld Heating & Cooling Inc does not offer warranties.