Horizon Tile & Stone Gallery Inc

Martha Osborne, an employee at Horizon, interfaced with us.  She assisted us in selecting our tile and transition "pieces" from carpeted bedroom to tiled bath as well as transition from bathroom to WC.  The problem arose when the wrong transition piece was ordered and installed for the carpet to the tiled bathroom.
1.  I called Martha and told her the problem.  Martha stated she never would have ordered that transition piece as it was not appropriate for a carpet to tile transition.  She stated that is was a lack of communication.  Martha said she would make a phone call and return my call.  She did not return my call.
2.  When I did not hear from Martha (and while the tile sub tractor was still finishing up the last of the tile) I called Horizon back.  I asked to speak to the manager and was connected to Rick.  I explained the problem to him and told him the cost of correcting the problem was $400.00.  We were fortunate that we had enough extra tile left to correct the problem.  Rick said that he would pay our sub contractor and to have him stop by Horizon the following morning.  I then asked the tile sub contractor to take up the tile and to relay it correctly with the proper transitions the following morning.  If Rick had not committed to pay for the labor to correct the problem, I would not have had the tiles removed until I had a respond from him.
3.  The following day our sub tractor retuned to finish the work and Rick had refused to pay him  Since the tiles were already taken up we had no recourse but to finish the work and to pay the sub contractor "out of pocket".
4.  When I called Rick at Horizon to ask why he refused to pay for a job he had committed to the previous day, he used many excuses that were not true. Rick was manipulating the Sub Contractor, the Restoration Company, and me.  He was extremely combative on the phone.  I have never had any business person speak to me in the manner that he did.  When I told him I was going to report Horizon to the "Better Business Bureau he said, "I don't care if you call the mayor, I will not pay you a dime".  Rick has no integrity and is a bully.  I would never do business with Horizon again.

I am extremely thankful for the pleasure of working with Horizon Tile during a major, master bath remodel and master bedroom travertine floor installationand mdash;with exquisite results. With a wide variety of choices in tile and stone, sourced worldwide, I decide to buy from Horizon Tile, not only because their choices are superb, but also specifically because of Rick Gurney, at Horizon Tile, who not only offered reasonable pricing but took a special interest in making sure that I was and am pleased with my choices. I trusted him and relied on him during this project, which I ended up managing myself. He offered me samples to take home to make sure the travertine stone I had picked out would look perfect, in every light. He offered suggestions that made my bathroom design more efficient (even suggesting a walk-in shower, saving me thousands of dollars on a glass door). He offered referrals for other aspects of the work, too, and took a special interest in making sure I was taken care of, even making phone calls to professional tile installers. He went out of his way to help me try to locate professionals that I could count on to install the tile, professionally, with superb results, and he even referred me to cabinet pros. Everyone at this local business is courteous and thorough, providing excellent service and follow-up. Ordering the stone was easy and fast. They delivered on time, quickly, and complete, and Timothy even helped me load additional pieces into my car. It was truly a pleasure to work with the professionals at Horizon Tile. Horizon Tile is an outstanding choice when you want magnificent tile and stone and exceptional service. The travertine stone is nothing short of stunning! The results are breathless. I owe a great deal of thanks to Rick and his team at Horizon Tile. I am thankful we have them in our community.

I am extremely thankful for the pleasure of working with Horizon Tile during a major, master bath remodel and master bedroom travertine floor installationand mdash;with exquisite results. With a wide variety of choices in tile and stone, sourced worldwide, I decide to buy from Horizon Tile, not only because their choices are superb, but also specifically because of Rick Gurney, at Horizon Tile, who not only offered reasonable pricing but took a special interest in making sure that I was and am pleased with my choices. I trusted him and relied on him during this project, which I ended up managing myself. He offered me samples to take home to make sure the travertine stone I had picked out would look perfect, in every light. He offered suggestions that made my bathroom design more efficient (even suggesting a walk-in shower, saving me thousands of dollars on a glass door). He offered referrals for other aspects of the work, too, and took a special interest in making sure I was taken care of, even making phone calls to professional tile installers. He went out of his way to help me try to locate professionals that I could count on to install the tile, professionally, with superb results, and he even referred me to cabinet pros. Everyone at this local business is courteous and thorough, providing excellent service and follow-up. Ordering the stone was easy and fast. They delivered on time, quickly, and complete, and Timothy even helped me load additional pieces into my car. It was truly a pleasure to work with the professionals at Horizon Tile. Horizon Tile is an outstanding choice when you want magnificent tile and stone and exceptional service. The travertine stone is nothing short of stunning! The results are breathless. I owe a great deal of thanks to Rick and his team at Horizon Tile. I am thankful we have them in our community.