ALTAMONT INSPECTIONS LLC

"Dear Ms. [Member Name Removed], It is unfortunate that you experienced issues with your oil furnace upon moving into your home. Your oil furnace functioned properly during the entire 2.5 hours I was in the home performing your inspection. Had it made any unusual noises, shown visible indications of burn marks or soot that would indicate a problem, or appeared to be in a condition other than that of a typical 18-year-old furnace, I would have flagged it in your report. Home inspectors do not test for carbon monoxide; however, I tested the carbon monoxide detector and it also worked properly. You state it was a noise from the furnace that alerted you to the concern rather than the carbon monoxide detector's alarm or any physical symptoms of your exposure to carbon monoxide. Based on the report you provided from the HVAC professional during your initial email to us, you were not exposed to "life-threatening" levels of carbon monoxide in your home. While the 11ppm level of carbon monoxide the HVAC contractor noted near the furnace does need to be corrected, for carbon monoxide to become life-threatening, it would need to reach a much higher level. A home inspection like the one I provided for you is not a warranty or a guarantee that issues will not occur after the date of your inspection. It is merely a snapshot in time, a limited, non-invasive, visual inspection. Home inspectors do not report on the life expectancy, adequacy or efficiency of any component or system, nor do we predict future conditions, including failure of components such as your oil furnace. Inspectors also do not inspect heat exchangers. The defect with the heat exchanger you incorrectly assume I should have noted in my inspection report was discovered by a licensed HVAC contractor using an inspection camera, which is beyond the scope of a home inspection and considered technically exhaustive. While I empathize with your unfortunate situation, I stand behind my findings detailed in the home inspection report I provided you. - E.M. Roberts, Jr."

"We are happy to hear we met your expectations and appreciate you taking the time to provide a review. Please don't hesitate to call us again if we can help you in the future."

"Thank you for your thoughtful review of your experience with us. It was a pleasure to work with you. If we can help you in the future, please don't hesitate to call."

"We are glad to hear we met your expectations. It was a pleasure to work with you and we appreciate your wonderful review. If we can help you in the future, please don't hesitate to call."

"We appreciate you taking the time to complete our review and are pleased to know we met your expectations. We enjoyed working with you. Please don't hesitate to call us if we can help you in the future. All the best, Eddie and Angela Altamont Inspections, LLC"

"Dear (member name removed), Thank you for taking the time to grade your experience with us at Altamont Inspections, LLC. We take the opinions of our customers very seriously and sincerely regret you felt none of our service categories earned an "A" rating. We would appreciate the opportunity to talk with you about your concerns to learn how we could have made your experience with us more deserving of better grades. Please call us at your earliest convenience, and thanks again for your valued input. Sincerely, Eddie and Angela Roberts Altamont Inspections, LLC"

"Thank you, [member name removed]. It is a pleasure to work with you because you always provide us with the details we need to prior to every inspection. We appreciate the trust you have in our services and look forward to many more opportunities to work together."

"Thank you so much, (Member name removed). It was a pleasure to work with you. We sincerely appreciate your kind words and feedback. We put a lot of work into our website and are glad to hear it accomplishes the results it's intended - clear, informative, and professional. We also understand how important it is to reply to each email and phone call because in real estate, time is of the essence. We are pleased to know we met your needs. Please don't hesitate to call us if you need anything in the future. Best wishes to you and your family."

"Thank you so much, [member name removed]. Please accept my apology for not responding to your review sooner as we are just now in the process of expanding our presence on Angie's List (and learning how to navigate the website, including the Review Response feature). I remember your family fondly and was happy to help with your particular payment situation. We understand that every situation is unique and are always open to helping clients whenever and however possible. We hope you're enjoying your "new" home and wish you the best. Please don't hesitate to call if you need anything in the future. Sincerely, Angela at Altamont Inspections, LLC"