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The Roof Genie • Roofing & Construction

Founded 1997 • With Angi since March 2012

The Roof Genie is a consumer advocate company that represents the property owner in their insurance recovery process. Our highly trained “Insurance Claims Specialists” will make sure that you are fully compensated by your insurance company for all storm damage you have suffered at your property. Our valuable service in assisting you with your insurance recovery process is FREE. Our compensation is from installing your new roof for the insurance company replacement cost. As well as assisting you in the replacement of any other damages you elect to have us perform.

Verified Reviews

4.8

(13) Verified Reviews

Showing 1-13 of 13 reviews
Judy C.
4.0
04/24/2015
I wasn't really happy with the service. They hired someone else to do our roof. I actually wanted the roofer that worked for the company to do the work. Three or four months later we had a wind storm and it knocked three or four shingles off. I called Mark and he came back out to fix it. We had a communication problem in the beginning but since have worked on the issue.
Description of Work
Roofing. I had a roof put on.
Category
roofing

Service Provider Response

Upon completion of her project, the Customer not only signed a certificate of satisfaction, but also wrote us a really nice, sweet “Letter of Recommendation” praising not only our work and how great the new roof looks, but also our salesman/project manager’s promptness, the roofer’s thorough clean-up, and our professionalism and accuracy of handling her insurance claim from start to finish. So obviously this review not only comes as a complete surprise, but also contradicts the actual events which occurred, and also contradicts her “Letter of Recommendation” for The Roof Genie. PLEASE REVIEW (JUDY’S) THIS CUSTOMER’S “LETTER OF RECOMMENDATION” WHICH WAS DATED ON THE DATE OF COMPLETION OF NOVEMBER 19, 2013, NOT DECEMBER 09, 2013 AS SHE STATES IN HER REVIEW. TO VIEW THIS LETTER, CLICK ON THE “MEDIA TAB” ABOVE. THEN, UNDER DOCUMENTS, CLICK ON “JUDY-LETTER OF RECOMMEDATION” AND OPEN THE DOCUMENT TO VIEW. NOTE: ANGIE’S LIST HIDES THE CUSTOMER’S PERSONAL INFORMATION, SUCH AS; FULL NAME, ADDRESS AND PHONE TO PROTECT THEIR MEMBERS PRIVACY & IDENTITY. PLEASE VISIT OUR WEBSITE TO VIEW HUNDREDS OF LOCAL “LETTERS OF RECOMMENDATION” BY CLICKING THE “TESTIMONIALS” TAB. IF YOU LIKE, YOU MAY CROSS REFERENCE THESE “LETTERS OF RECOMMENDATION” WITH THE CUSTOMER’S NAME AND ADDRESS,THEN DRIVE BY THE PROPERTIES TO SEE OUR HIGHLY PRAISED BEAUTIFUL WORK. REFERENCES WITH PHONE NUMBERS TO ANY OF THE PROPERTIES ARE ALSO AVAILABLE UPON REQUEST AT THE TIME OF ANY ESTIMATE THAT YOU MAY NEED. We DID NOT hire someone else to perform the work. Our crews are in house crews. She may have been confused as our roofing crews are subcontractors (not employees) working by piece work only, which is standard in the “Insurance Restoration Industry.” This job came about as the result of an insurance claim from wind & hail storm damage, which we initiated, met with the adjuster, and got the damage covered by one of our highly trained “Insurance Claim Specialists.” Her deductible was $500.00, which we covered. So the Customer paid nothing, as in $0.00, yet she gave us an “F” on price. Not only did we cover her deductible, but we gave her many FREE upgrades as follows: FREE Upgrade from a 20 year shingle to a 25 year shingle. FREE Upgrade from NONE to ice & water shield membrane in all of the valleys, sidewalls and stacks. FREE Upgrade from PVC stacks to metal plumbing roof vent stacks. FREE Upgrade from 15# felt to 30# felt. FREE Upgrade from unpainted stacks to painted stacks. FREE Upgrade to re-flashing all sidewalls and head-walls. The (second storm which she refers to) which occurred shortly after we installed her new roof caused similar damage as the original storm date did. An additional storm would have normally left the Customer to file another insurance claim, as NO construction company’s warranty covers acts of God or storm damage. However; since the roof was new, the storm caused very little damage. So we performed the repairs as a result of the NEW STORM DAMAGE AT NO CHARGE / FREE / $0.00. Yet she claims we gave her a “really hard time” in coming back out. This is simply not true. I (Mark Webster) the owner of The Roof Genie personally handled this warranty investigation myself as I am very passionate about my business and my Customers. I was prompt in returning her call and prompt on visiting her property to investigate the warranty issue, which of course turned out to be not a warranty issue at all. Even more confusing is why she would wait an entire one year and four months from the date of completion to leave a negative review for The Roof Genie. In summary I believe that this Customer may be sore because the second storm which was accompanied with high-wind-driven-rain, caused rain blowing sideways to infiltrate her ridge vent (which runs the length of her house) and caused water stains on the drywall in a bedroom. I told her that this would not be covered under our warranty because it was the result of severe weather/storm damage, but we would gladly perform the blown off shingles work at No Charge. Again; NO construction company’s warranty covers acts of God or storm damage. This would be like getting your hail damage car fixed by an auto body shop, then blaming them for future hail damage on the same car from a new hail storm. FOLKS, DO YOUR HOMEWORK, OUR “LETTERS OF RECOMMENDATION” SPEAK FOR THEMSELVES! BUT TO BE SURE THAT YOU FEEL CONFIDENT IN YOUR CONTRACTOR BEFORE HIRING, FOLLOW ANGIE’S LIST’S “11 Tips for Hiring a Home Improvement Contractor” AND YOU WILL SEE FOR YOURSELF THAT THE ROOF GENIE WILL PASS EACH TIP AND RECOMMENDATION WITH FLYING COLORS. Thank you for your interest in The Roof Genie. Sincerely, Mark Webster Owner / The Roof Genie
Virginia L.
5.0
06/30/2014
It went fine. They're good. They were fair, it was a good price.
Description of Work
They repaired my roof.
Category
roofing
Robert M.
5.0
04/21/2014
Roof Genie inspected our roof and determined that we had significant hail damage. They contacted our insurance company, filed all the necessary paperwork, met with the adjustor and then completed the work. We were shown several samples but they were not exactly what we wanted. They kept finding samples for us to view until we found one we liked. They never rushed us, or pressured us in anyway. They were very responsive to our needs and treated us with up most respect and professionalism. The crew was very professional and efficient. They worked tirelessly without stopping, took great care with our house, lawn and landscaping. They kept the work site very clean and orderly and when they were done you would not know they had been there.
Description of Work
replaced hail damaged roof.
Category
roofing
Dawn Faircloth F.
5.0
10/08/2013
Very good work, cleaned up well & very polite.
Description of Work
New roof.
Category
roofing
William F.
5.0
10/08/2013
The crew worked until dark to finish. Cleanup was exemplary.
Description of Work
Remove roof, install new roof.
Category
roofing
Steve H.
4.0
09/23/2013
Nice job. Timely. Professional. Neat and clean.
Description of Work
Tore off old roof and replaced rooted wood. Re-shingled the entire roof.
Category
roofing
Melissa B.
5.0
07/29/2013
The person that we worked with at the office was Craig, he handled everything effieciently and communicated with us very well. All of the workers worked very well and were able to get everything done within the time frame they had mentioned which ended up being a day.
Description of Work
They tore off our old roof and put on a new one.
Category
roofing
Ronald M.
5.0
05/13/2013
A gentleman named Craig worked with me and my Insurance from beginning to end. Very professional. Job completed as promised, excellent professional workers performed work in a timely manner and completed a though cleanup upon job completion.Highly recommend this company if your in need of a new roof.
Description of Work
I needed a new roof due to storm damage. Also I needed repair work on my shed. The Roof Genie replaced my roof on my house and shed, also replaced a door and some framing on my shed.
Category
roofing
Andrew S.
2.0
03/30/2013
I declined to sign the contract and never contacted Roof Genie, and they never contacted me again.
Description of Work
I just received an estimate for hail damage to my roof. The company representative whose name I think was Craig rushed through a sales presentation after inspecting my roof and then presented me with a contract to sign. I declined because the rep was rushing me and did not seem professional as he said he needed to get to another appointment.
Category
roofing
Stephen P.
5.0
10/20/2012
unknown
Description of Work
Roof Genie sent out a rep on a Saturday and looked at my roof. The rep said our roof looked good and we do not need to replace it. This company will not sell you something you do not need. Both Mark and Chris were great to work with.
Category
roofing
theresa E.
5.0
08/07/2012
It was the first time I had used. It went very well. I will use them again if I need another roof. They tore off the old roof and put on the new one in about 3.5 hours.
Description of Work
They replaced my roof.
Category
roofing
Roller T.
5.0
06/11/2012
Mark made the ordeal of filing a claim a breeze. His main objective was to assist in making certain that all of the information was explained correctly and that the claim was filed in an efficient manner. The Project began about noon on Fiday but because of rain, had to stop about 4:00 p.m. The Project Manager, Mark, was on hand from the beginning and made certain that all crew members were aware of all specific issues. The exposed portion of the roof was covered with tarps and no leak was found. On Saturday morning, the crew arrived and tarps and drop cloths were placed on the ground to catch the roof debris. One of the crew members worked constantly removing the debris to the trailer so that there were no safety issues. The crew continued to work all day long and were courteous at all times.. Since I own an older home, there were some unexpected surprises. As the issues came to light, Mark was on hand to let me know what was happening and the problems were solved immediately. The whole roofing project was finished and the crew worked together to clean up the ground using a large magentic device to pick up any nails that happened to be missed. On Monday, the hail damaged siding was replaced including all of the trimwork. Later in the evening, Mark showed up to make certain that everything had been completed as had been requested. All in all, it was a very pleasant experience.
Description of Work
Removed multiple roof layers.Removed damaged gutters.Removed damaged siding.Replaced tri-level roof.Replaved gutters.Replaced damaged siding.
Category
gutter repair, roofing, siding
James R.
5.0
03/23/2012
Everything went very smooth from start to finish. They installed our roof in one day and installed the gutters the very next day. Their drywaller came out the next week and repaired the drywall and painted the entire kitchen which I was expecting just a patch. You can't even tell where the leak was at. I'm sooo happy with my new roof, gutters and my kitchen even feels new again. Everything looks GREAT!
Description of Work
We had a hail storm in our area and Mark came out to inspect our home and noticed damage to our roofing and guttering system. We also had a small leak in our kitchen that caused some drywall damage that really got worse after the storm. Mark took the time to explain in detail what was required and why, what materials would be used and why and what the insurance would cover and not cover. He helped us file our claim and met with the adjuster and got more than what I thought our insurance company would cover. He did exactly what he promised and followed up to make sure all was good on my end on the finished job. I have referred The Roof Genie to a few of my friends and neighbors who have sub sequentially used their service with the same satisfaction.
Category
drywall, gutter repair, roofing

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Phone

Address

3771 Ramsey St. Suite 109-142

Fayetteville, NC 28311

Other Information

Services Offered

Services Not Offered

New general construction (new roofing construction is offered).

Payment options

Check
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

The Roof Genie • Roofing & Construction is currently rated 4.8 overall out of 5.

The Roof Genie • Roofing & Construction is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

The Roof Genie • Roofing & Construction accepts the following forms of payment: Check

No, The Roof Genie • Roofing & Construction does not offer free project estimates.

No, The Roof Genie • Roofing & Construction does not offer eco-friendly accreditations.

Yes, The Roof Genie • Roofing & Construction offers warranties.

The Roof Genie • Roofing & Construction offers the following services: Roofing, gutters, downspouts, siding & windows, insulation, interior & exterior carpentry, interior & exterior painting, screens, fencing, mechanical equipment, hang, tape & texture drywall, interior & exterior repairs, interior repairs, garage doors, power washing and MORE!

New general construction (new roofing construction is offered).