I called PeTastics and left a message, and Alex called me right back to see how he could help. I explained what needed to be done and he said he would take care of everything, and he did. He was really busy due to the storm outages and other problems, so he wasn't able to get to our house until after 8 pm, but he made sure to get there as promised and he took care of everything. He called me back to let me know that our power was back on and to give me an update about the cats. I can't tell you how much I appreciate that kind of dedication and commitment. He could have told me that he wouldn't be able to make it due to his already heavy workload, but he never hesitated to help. It was such a relief to know that the cats were okay and that we had power and could return home.