Jones Small Engine Repair

Where do I start? SMH! This company (the owner) picked up my riding lawnmower the first week of April 2021. He stated it would take 30 days to turn around a Tune-up. Tracking, cool. Did not receive any updates communication from the company. I called the company several times the First week of May 2021 and left a message, no response! (Red Flag #1). I went on vacation the week of 10 March 2021, returned 15 March 2021 and contacted the company 17 March 2021. The representative stated, my lawnmower was scheduled for delivery on 19 March 2021. Well, 19 March come.....9am, 11am, 12pm, no phone call from the company (Red Flag#2). I contacted the owner and he apologized and stated, they did not get to my lawnmower yet (Red Flag #3)! He explained a large order came in from Ft Bragg and had a short turnaround to get them out for their Spring Cleaning (really, so screw me and my work order). He stated, he would get it on the rack and get it to me by end of day 20 Mar, no later than 9am 21 Mar, Promise! (Red Flag#4)....lol. Well, this is how it played out. Well, i'm sure by now, even you (the reader) know I did not get my lawn mower, nor a phone call from this company. I called the owner around 10:30am on 21 March on the status of my lawnmower. His response, we are loading it up now and it will be there within the hour (At this point no more Red Flags, just simply BS!). About 20 minutes later, the owner called me back and stated, Sir, you will need a new battery, your mover will not crank. Are you kidding me? Wouldn't you know that during the Tune-up? Finally received my lawnmower back on 21 Mar 2021, around 12:30pm. When the owner delivered my mower, I asked the owner, do you feel as if you provided quality Customer Service? He looked at me as if I had something growing out the top of my head and started providing every excuse his mind could conjure up. IN SUMMARY, I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! JONES' SMALL ENGINE PROVIDES SUB-STANDARD CUSTOMER SERVICE AND WILL NEVER SEE MY BUSINESS AGAIN!!!!!! Hopefully, others heed the warning of this review!!!!

I took the mower in to have the belt replaced, fully expecting to leave it for several days. Approximately 1 hour later, I was leaving with a new belt installed. Lucky for me they had the belt in stock. Couldn't be happier.

unknown

unknown

I brought my lawnmower in and explained the situation. The tech took it in and quickly identified and fixed the problem. I highly recommend this shop.

THEY IMMEDIATELY CHECKED THE MOWER, AND TOOK CARE OF THE REPAIRS WHILE I WAITED. I WOULD RECOMMEND THIS COMPANY TO ANYONE WHO NEEDS SMALL ENGINE REPAIR.

unknown

I brought it in and they fixed it very fast. They did use a used part that broke very fast. There may have been something else wrong in the saw, I cant guarantee that using the used part had anything to do with it breaking again. Overall it was a good experience. I would use them again if I ever had small engine issues.

Although a bit pricey, they were great at getting my equipment ready in a timely manner.

Went very well. He worked around out not very easy schedule.

My husband really likes them. Their prices are really good.

I brought them a portable generator that had been neglected for years and asked them to make it run again. They let me know up-front that they had a 3 week back log, but I didn't mind that. At least they told me. About 3 1/2 weeks later they called and said it was ready. Not only did they make it purr like new, they also fixed the flat tires and all for a price that was much less than I had anticipated.