CROWN FORD

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Customer loyalty is not too high on their list of strengths. We were told by Gordon that he would hold an F-150 for my husband, who had designed the truck and had it delivered to Crown Ford. We were waiting on orders to find out if wen were staying in the United States or moving over seas. We were assured over and over again by Gordon that we would be able to buy the truck as soon as we got word on our orders. The day we found out we were staying in the states we contacted Gordon but he was off of work that day due to it being his birthday. Because we had worked with him so long we wanted to stay loyal and purchase it from him instead of another salesman. We decided to call him the next day and let him know that we were going out of town on post-deployment block leave to visit family and would be purchasing the vehicle on December 30. Gordon told us that wasn't a problem and he'd be ready for us when we returned.
We called him on December 30 as we were heading back in to town and let him know we would be in the following day at 3PM to purchase the truck. Again, he said that it would be no problem and that he would see us the following day. The following day we receive a phone call at 10AM from Gordon letting us know that and quot;for some reasonand quot; the truck had been sold. This was the vehicle that my husband had designed overseas while he was in Afghanistan, waited for, test drove and then TOLD the dealership we were going to purchase on December 30th.
I spoke to a sales manager and there was not a bit of remorse or even an attempt to help remedy the situation. I was told that I should have put a deposit down on the vehicle- I was not actually told that I needed to put down a deposit on the truck by Gordon, our salesman. If I had known that was necessary I would have done that! We were repeatedly told that the truck was ours, the keys were in Gordon's control and that he would make sure no one touched the truck.
We were beyond upset at the terrible loyalty and customer service. We instead called over to Lafayette Ford, in Fayetteville, and we were assisted by a salesman who looked in the Ford inventory in the state of North Carolina and surrounding areas. He found my husband's exact truck (different color) and is having it sent here to Fayetteville for him. We also got a better deal. I do not recommend Crown Ford.

Fast service. Called and made an appointment. In that am and out the next day by noon.

I have a Ford vehicle. The low tire pressure indicator came on. I took it to this dealership. They assured me they checked all the tires, topped off the air, and there was no leak, and sometimes this and quot;just happens because its cold.and quot; The next day the indicator came on again. I took it to a local repair shop, that found that one of the tires was leaking air near the rim. THEY repaired the tire and it hasn't leaked since.

We drive three hours there for our car services.They have been reliable, prompt, and I haven't had a complaint about them.

I take my car there and get it serviced if there is something wrong I let them know. When I go in there I am handled quickly and I leave within half an hour to 45 minutes. Over all that is what I expect. Price wise I am on warranty. As for quality of their service they are good, they do what is expected.

They did a good job. We have only dealt with the service department there but have always been happy.