Cross Creek Lawn Service

"Leaving an inaccurate review THREE YEARS AFTER work was SATISFACTORILY completed is ridiculous. This type of false review should NOT be allowed by Angie's List since it is such an inaccurate account of the events that took place. A written estimate of $80 per service ($160/month) was given and accepted by this member. Work was performed SATISFACTORILY and with NO COMPLAINTS for seven months at that price. One year later, a second written estimate for additional work was given for $1400 which was ALSO ACCEPTED by this member. The estimate included removal of 14 bushes, replanting of 37 shrubs, and installation of 10 yards of mulch. There were also multiple tree roots that had grown underneath and lifted a portion of the concrete sidewalk. We lifted the slab by hand and removed the obstructing roots and replaced and leveled the concrete slab. The customer was home the entire time we were on the property and she was ECSTATIC about the visual transformation. She paid us in full for satisfactorily completing it. She never hesitated to pay the price that she was quoted and approved prior to beginning the work. As far as calling us to do more work and us not returning calls…THAT NEVER HAPPENED! We had expected her to call the following spring for some future work but we NEVER GOT A PHONE CALL, TEXT or EMAIL from this member! We pride ourselves on exceptional customer service and always return calls or messages. PLEASE LEAVE ACCURATE REVIEWS ON ANGIE'S LIST! This is NOT accurate. Our 3-time SUPER SERVICE AWARD on Angie's List proves our professionalism."

"Thank you for leaving an accurate review [Member Info Removed]! We enjoy being your lawn care provider and look forward to maintaining your property for years to come."

"THIS IS NOT AN ACCURATE REVIEW! We performed services for this member for OVER seven years. We SATISFACTORILY performed the duties for which we were hired during that time. The two properties we serviced for this member were a total of almost seven acres. At the time of our termination, we were having an issue with one of our mowers due to normal wear and tear BUT were making proper repairs to fix any problems that may lower the quality of the cut. When this member expressed their dissatisfaction of one particular service (out of SEVEN YEARS of weekly, satisfactory service), we responded by providing a "free" service to the primary property and two, yes, TWO "free" services to the secondary property. At $85.00 per service that is $225.00 worth of service at NO COST TO THIS MEMBER. At this point, even though we had gone above and beyond what should be expected of ANY service company, the working relationship began to deteriorate nonetheless. This was not our intention. We have not provided ANY additional services for this member since May 2013. The fact that they waited a YEAR AND A HALF to leave any review here, much less such an inaccurate review, is really quite baffling. We will continue to provide top notch, superior quality service to ALL our existing and potential customers...as our THREE TIME ANGIE'S LIST SUPER SERVICE AWARD reflects!"

"WHAT??? I just spoke with this customer on 1/17/14 and everything seemed fine. As a matter of fact, she called to touch base with me to discuss another job cleaning her flower beds and installing mulch. She NEVER voiced displeasure with anything that she stated in this review. As for billing, it was explained before we were hired that we are not a credit agency and we DO NOT bill our customers. When services are rendered, payment is due and she agreed to leave payment in a secure location both her and I agreed upon. As for my personal health, I don't feel that has ANYTHING to do with job performance and when asked if she was pleased with the quality of our work she always said "yes." Yes, we did have to shift days a couple of times due to weather which I CAN'T control. As of 10/13 we started altering scheduled services when the yard did NOT need maintenance. The weeks we missed were done so because I felt it unprofessional and ethically WRONG to charge a customer for services that didn't need to be performed."

"We have been doing the customer's lawn service work for 4 years now. We've have never had any complaints from him but ALWAYS welcome input. Yes, it is true that I don't always call customers new and current right back. One thing I've learned in this business is that the most important customer you have is the one right in front of you. As for punctuality, we have never set "appointments" for lawn service. We have daily routes and depending on each jobs requirements we work each days route as quickly but as thoroughly and professionally as possible. It is my hope that we continue doing the customer's service work for years to come as well as all of our customers."

"I contacted angieslist and told them this was an inaccurate review in an attempt to give whomever did the work for this person the review. After speaking to an angieslist rep, she insisted that it WAS indeed Cross Creek Lawn Service that performed said services. According to our records we've never performed services of ANY nature for this member. Her residence is not even in our service area. The fact that she mentioned that we had a "few" old staff is also inaccurate. I have myself and a helper, that's it and Neither of us is old. If you pay close attention to the time line of when the work was done supposedly by us you will see that the dates don't correspond. The "date work completed" is 10-05-2011. The "description of work" states the work was done in December of 2011. Again, these dates don't correspond. Again, we have never done work for this person. As far as for our prices, ask ANY of our customers, we diligently stick to our quoted prices even at the risk of loosing money."