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Carolina Carpet Floors

Founded 1975 • With Angi since April 2013

4.1

(6) Verified Reviews

Business Details

Phone Number

Address

5223 Raeford Rd Ste 103

Fayetteville, NC 28304

Description

We are family owned and operated for over 38 years. We have a staff that is committed to customer service. We offer Finance specials and sales daily....

Verified Reviews

A few reviews for this pro...
1.0

07/17/2016


Jennifer M.

I scheduled an appointment online for the morning and no one showed. I called the company that afternoon and was told sometimes their online system doesn't work but they would have someone call me once their estimator returned to the store. Heidi called back that afternoon and set up at time to come out and take measurements. When I spoke with her I stated I wanted hardwood on the stairs and the entire upstairs (hallway, 2 bedrooms, and a large bonus room). She arrived promptly but then proceeded to discuss carpet options with me. I again told her I wanted hardwood throughout the upstairs and on the stairs. I mentioned this both when I submitted the online application, when I spoke to the office staff, and when I spoke with her on the phone. She then proceeded to tell me that they don't do hardwood for stairs. I then asked her opinion how it would look for resale if it was just in the bedrooms. I got no response, just repeatedly told that they don't do hardwood for stairs. She left after measuring all the rooms and stated she would call back the next day by 5pm. I never heard from her and left a message after being transferred back and forth and hearing the one person curse on the phone. Ultimately I went with a different company and would not recommend them based on customer service alone.

Description of Work
Wanted to replace carpeting on stairs and entire upstairs with hardwood floors.

Category flooring contractor

1.0

07/17/2016


Jennifer M.

I made an appointment online for the middle of June. The day of at the appointment no one showed up and when I called, the office person was not apologetic at all and rather rude and said Heidi would call me when she came in but couldn't tell me if that was that day or the following. Heidi called me a couple of hours later and was extremely apologetic and stated that sometimes they have glitches in their computer system which cause online appointments to not be forwarded. I discussed on the phone that I wanted hardwood floors installed in the upstairs of my house as well as on the stairs. No issues were noted during the discussion and we set up a time the following week for her to come out and do and estimate. She arrived on time and I explained again that I wanted hardwood. After taking all the measurements (including the stairs), she then asked what kind of carpet I wanted. After repeating that I said hardwood, she became very agitated/rude and said well they don't do stairs and whoever did would have to remove the banister to do so (that wouldn't be a problem). She never gave me a recommendation of who could do the work on the stairs (it was also mentioned on the online form and when I spoke with her on the phone that I would like to see about the stairs being done as well). She said she would call back in about a day with the estimate. It's now been a month later and I never heard back from her or anyone else at the company and I've left a message. I would think with the cost of installing hardwood throughout about 800-1,000 sq feet that the company would jump at the chance to do it.

Description of Work
Hardwood Flooring Installation for entire upstairs.

Category flooring contractor

4.0

01/11/2015


Christopher F.

Visited Carolina Carpet on the 6th of January, met with Heidi and had installation the following morning (less than 12 hours from meeting to installation). Great service and great price. Heidi was a very good communicator and understood my situation and my wants very well. She was able to find me carpet at a very affordable price and have it installed in an incredibly short period of time. My only issue was with the installers, who are sub-contracted and not actual employees of Carolina Carpet. The installers seemed to cut a few corners and were not knowledgeable about all aspects of the install (particularly installing carpet on a stairwell). Consequently, there are some portions of the flooring which will need to be adjusted further. I have already been stabbed in the foot by nails poking through the carpet. The good news is that Carolina Carpet offers a lifetime warranty on issues pertaining to the installation of the carpet.

Description of Work
Remove and haul-away old carpet and padding. Install new carpet and padding.

Category carpet installation,flooring contractor

5.0

06/27/2014


Roy G.

Description of Work
They installed new carpets in three bedrooms, hallway and living room. The carpet looked really nice when it was installed but when I returned to my house 18 months later it was ruined by my renters.

Category flooring contractor

5.0

09/19/2013


mary N.

great JOB DONE. THE GUYS ARRIVED ON TIME, AND WERE VERY NICE AND RESPECTFUL.THEY WERE PROFESSIONAL AND KNEW THEIR JOBS WELL. I WAS VERY PLEASED WITH MY FLOORING; LOOKS VERY GOOD EXCELLENT WORK. THANKS SO MUCH GUYS .GOD BLESS YOU ALL. TOOK UP OLD FLOORING IN LIVINGROOM,DININGROOM,HALLWAY,KICHEN AND TWO BEDROOMS. MOVED APPLIANCES, BED AND PIANO AND FURNITURE. ALSO HAD TO TAKE UP CARPET IN BOTH BEDROOMS. VERY GOOD JOB. NO PROBLEMS. THANKS SO MUCH ALL OF YOU WHO HAD ANYTHING TO DO WITH SALES AND INSTALLING MY FLOORING.HEIDI,WALTER JOHNSON, TONY BREWINGTON, GREGORY THOMPSON, TERRY SIMMONS, JASON MATTHEWS, AND JASON JOHNSON. I WOULD RECOMMEND THIS COMPANY TO EVERYONE I KNOW AND MEET. ALSO I CANT FOGET THESE GENTLEMEN WHO INSTALLED MY FLOORS. I WOULD RECOMMEND YOU MADE SURE YOU ASK FOR THEM.

Description of Work
saleslady was Heidi. she was very helpful to ME .SHE SOLD laminate flooring to me. explained everything in detail for me. thanks Heidi.

Category flooring contractor

1.0

04/03/2013


Brenda H.

When I walked into Carolina Carpet Floors it took about 5 minutes for me to get anyone's attention and help. When I asked about specific tiles the lady just put up her hand and pointed over to the corner of the store and said it was over there. I was like I have never been in your store ma'am I have no idea where other there is. That was the first experience. I ended up taking home several tiles to see if that was what I wanted in my room. I went back a week after that to return the tile and purchase the one that I liked and it was just horrible service. I was like hello, I need help, anybody. My 2 older kids were sitting in the car and doing their homework in the car and I was like I don't have all day. Long story short when I finally got the lady's help I told her service was not good. I was honest with her and wasn't going to be buying anything either way, but I was just not happy with their service and I told her that. She told me to leave her store, so I left her store. That was not very good service. Their prices were not the best and I went to a store down the street where I got the same product for carpet padding for a cheaper price with much better service. I don't care how cheap it is, I can't spend money at a store where the people don't acknowledge you. She was going to look up the prices for tiles for particular shades and styles then call me so I could get a good estimate on what I would spend and she never did that either.

Description of Work
I went into Carolina Carpet Floors to look at tile and carpet padding. The first time I went in there I only went to look at tiles and came home with some sample tiles against my better judgement.

Category flooring contractor

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, PayPal, Financing Available
    Senior Discount
    10%
    Warranties
    Ask for details

    Services Offered

    Flooring installation & repair.

    Services Not Offered

    Refinishing hardwood

    Frequently Asked Questions & Answers about Carolina Carpet Floors

    How is Carolina Carpet Floors overall rated?

    Carolina Carpet Floors is currently rated 4.1 overall out of 5.

    What days are Carolina Carpet Floors open?

    Carolina Carpet Floors is open:

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 AM

    Wednesday: 8:00 AM - 6:00 AM

    Thursday: 8:00 AM - 6:00 AM

    Friday: 8:00 AM - 6:00 AM

    Saturday: 9:00 AM - 5:00 PM

    What payment options does Carolina Carpet Floors provide

    Carolina Carpet Floors accepts the following forms of payment: Check, Visa, MasterCard, Discover, PayPal, Financing Available

    Does Carolina Carpet Floors offer free estimates?

    Yes, Carolina Carpet Floors offers free project estimates.

    Does Carolina Carpet Floors offer eco-friendly accreditations?

    Yes, Carolina Carpet Floors offers eco-friendly accreditations.

    Does Carolina Carpet Floors offer a senior discount?

    No, Carolina Carpet Floors does not offer a senior discount.

    Are warranties offered by Carolina Carpet Floors?

    No, Carolina Carpet Floors does not offer warranties.

    What services does Carolina Carpet Floors offer?

    Carolina Carpet Floors offers the following services: Flooring installation & repair.

    Are there any services Carolina Carpet Floors does not offer?

    Refinishing hardwood