Doug Williams Rick Gilbert

Worst ac repair company in the Albemarle area. I would recommend them to anyone. Total rip off stay away!

We have had problems since 2012 on the HVAC System they installed in our new house, we have called many time over the years if fix numerous problems with no satisfaction. Contacted the manufacturer to help resolve problem, they sent a new Air Handler that the company reluctantly replaced. The problem still continued, called for service the Office Manager told us were on the DO NOT SERVICE list without explanation. Contacted a number of contractors seeking help only to get temporary fixes. Finally got e reputable HVAC company that diagnosed the problem as incorrect installation and sizing of the duct work and recommended a solution that was extremely expensive but had to be done. Rick Gilbert/ Doug Williams are not only extremely poor contractors, they also have terrible customer service. In all good conscious I would recommend people not do business with the company.

unknown

Went very well

Rick does wonderful work, but he is really hard to get a hold of.

We purchased a small independent HVAC system from this company for the room over our garage. It's a wall mounted unit. We only use it when we are in the room so it is not constantly running. This month the remote stopped working and we realized it has no manual controls. We called the manufacturer and they told us wow that's an old unit. We stopped making those over 7 years ago. It wouldn't be a big deal except we just put in the unit 3 years ago and so that means it had been stored somewhere for over 4 and then sold to us as new. Luckily the manufacturer did find a replacement remote that will work and it was $65.00. I'm just disappointed that we were sold an old unit considering what we paid.