
TRIANGLE SECURITY INC.
About us
At Triangle Security, we do business a little bit differently: delivering all of the latest technology and the best available monitoring while maintaining a personal approach to serving our clients. For more than a decade, we have protected individuals, families, and businesses in the Triangle area from burglary, fire, personal emergencies, and more, always providing the highest quality and the most value possible. ADDITIONAL EMAIL- [email protected]
Business highlights
Services we offer
ACCESS CONTROL, CCTV CAMERA SYSTEMS, HOME THEATER SYSTEMS, MEDIC ALERT, RESIDENTIAL & COMMERCIAL SECURITY SYSTEMS, RESIDENTIAL FIRE PROTECTION, SECURITY MONITORING, STRUCTURED WIRING. COMMERCIAL FIRE SYSTEMS.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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There were some initial problems with central station receiving the signal and enabling my password. Neither of these were related to the installation process.
Troy interceded on my behalf and fielded all phone calls to solve the problem. He communicated with me and customer service at central station during the evening hours until everything was working well. I was impressed with his attention to detail and customer service.
I initially contacted Troy to install my alarm system after checking his reviews on Angie's List. I was very impressed with his additional work once again.
Troy said he would contact us the following Monday morning to schedule a time for the technician to come out. When he called, though, he said Kenny could come that morning, which he did. Unlike ADT, Kenny didn't try to get a signal only in the location of the existing control panel. He searched around and discovered a strong signal upstairs and even used the wiring from the old smoke detector (which he was replacing with a wireless one) to power the radio. He also pointed out that the old smoke detector wasn't in a good location anyway, because of its proximity to an HVAC return, and installed the new wireless unit in a better location. He spent time explaining the system and walking us through installing and using the smart phone app for remote access. Troy stopped by to check on things and talked to us more about Vector's monitoring. Once our monitoring started within a couple days, we called to test the system and it all worked as expected.
We highly recommend Triangle because of Troy and Kenny's professionalism, experience, and knowledge of security matters, as well as their personal attention and expertise in adapting an existing system to a new cell-based one in a way that optimizes the level of security provided.
Kenny arrived promptly on the install date and worked carefully and thoroughly to incorporate my system. He realized that some of the existing equipment was not programmed correctly so he rectified that. I remained in my home for the installation and he explained everything to me and offered suggestions. I am not an alarm technician but it was still obvious to me that he knew his equipment and took pride in his workmanship. He had to go to a supply house to get some additional equipment but he did so without hesitation or complaint. All said his installation lasted for about six hours and he did not leave until he felt I was satisfied with the installation and how the alarm operated.
I was very impressed and would recommend Triangle Security to anyone interested in installing a new alarm or modifying an existing one, Troy's and Kenny's work ethic and attention to detail are indicative of their pride in the company.
Customer satisfaction is of utmost importance to Kenny and Triangle Security, Inc. Following initial consultation with Kenny. My wife and I had decided on an ideal location for the communications module, but had resigned ourselves to accepting a less desirable placement due to what we perceived as insurmountable structural obstacles. Kenny carefully assessed the situation and recommended a solution which reflected knowledge gained from his many years of experience in successfully dealing with simialr challenges. With his skillful installation, we have the module in the ideal location, and exactly where we want it. During our seven-day unmonitored familiarization period, on a Sunday evening, we unintentionally triggered the intrusion alarm, and in our confusion could not turn off the system to stop the very loud siren. We called Kenny! He promptly came out, courteously and patiently dealt with the situation, put us at ease and insisted we call him with any questions or need in the future. That's what I call consumer friendly service. We highly recommend this company and Kenny Perry to anyone considering home security systems.
Licensing
State Contractor License Requirements
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