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About us
The Maids of Durham-Chapel Hill offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Capet Cleaning Maintenance, Cleaning Services, Fall Cleaning Services, House Cleaning, Maid Service, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Window Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.535 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 14% | ||
| 0% | ||
| 6% | ||
| 6% |
Showing 1-25 of 35 reviews
Rodney A.
Apr 2024
Rosa and the Purple Team just left. Their work is excellent.
Paul W.
Jul 2017
Have been using this service for 10 years, that should say it all.
Craigie S.
Jun 2017
Well. Oi adkrd to adjust the time that the msids began, and thry sccomodated me with no projlem.
Geoff S.
Dec 2014
They are a pleasure to deal with. The cleaning is good and reliable. The members of the team that come do shift fairly often, which might be a bit of a problem when special instructions apply, but they seem to be quite good at passing on such information.
Response from The Maids
"Thank you for your business these past eight years. May 2015 bring blessings to your family!"
Justin S.
Sep 2014
They clean the house including bathrooms.
Michael C.
Jun 2014
As we will soon be putting our house on the market, we wanted a full detailed cleaning. As we have a very large house, the team worked hard and efficiently. It took them around 4 hours to complete and did a very good job. Their field manager stopped by and was very helpful. While it was quite expensive, they did everything I asked including our screened in porch. Their return rate is very reasonable. Our house looks fantastic and they were very careful handling items they needed to move.
Francine L.
Jun 2014
They come promptly. They have a crew that are designated for each work. Some vacuum, some dust, some do bathrooms and some kitchens. They specialize and of course there can be variations in who does what the best. I am quite pleased with them.
Kyle H.
Apr 2014
They do a fantastic job. A team of four show up around 1:45 and clean the house from top to bottom. They do a great job, I have never had a problem. The initial deep clean can be a little pricey but its worth it. Ive never had anything stolen or broken, they are very responsible and respectful. Great Company, the owners are easy to contact and very easy to speak to.
Paul W.
Oct 2013
A team of four arrived exactly on time and tackled a pretty dirty/dusty house. I returned to a beautifully clean and orderly home.
I have used this service for almost 7 years which says it all in a competitive market like housecleaning. They are also GREEN. And I am a customer with high expectations. When they are not met, I call the office and complain/explain. The times I have done this, the owner herself usually comes to the house and corrects the problem and finds a way to make sure it doesn't happen again.
We also have special needs due to allergies and asthma, so dust removal is very important and gets a thorough treatment especially in the bedrooms.
The Maids is a franchise I believe, but one that takes pride in their work, since they are locally owned and locally staffed. They train their staff and a card listing which staff members did which task is left for the customer. Each team has a leader who oversees all work and gives a final review of the work before departure.
I have found the service to be accommodating to special needs and schedules and very responsive to problems.
I recommend them without reservation and that from someone who has had professional housecleaning in other locations for the past 30 years.
I have used this service for almost 7 years which says it all in a competitive market like housecleaning. They are also GREEN. And I am a customer with high expectations. When they are not met, I call the office and complain/explain. The times I have done this, the owner herself usually comes to the house and corrects the problem and finds a way to make sure it doesn't happen again.
We also have special needs due to allergies and asthma, so dust removal is very important and gets a thorough treatment especially in the bedrooms.
The Maids is a franchise I believe, but one that takes pride in their work, since they are locally owned and locally staffed. They train their staff and a card listing which staff members did which task is left for the customer. Each team has a leader who oversees all work and gives a final review of the work before departure.
I have found the service to be accommodating to special needs and schedules and very responsive to problems.
I recommend them without reservation and that from someone who has had professional housecleaning in other locations for the past 30 years.
Silvia S.
Sep 2013
All areas were cleaned properly. The most amazing thing is that my entire downstairs and staircase that leads you upstairs is all hardwood and I didn't even see a streak when I got home.
Silvia S.
Sep 2013
When I got home, there were 4 of them cleaning. They vacuumed the couch and drapes and cleaned every part of the house. They were on time and when they were done, they didn't waste any time. At first, I thought the price was a little high but, for the size of my house and the job they did, I thought it was reasonable. I spoke with them yesterday and we set a time to come every 2 weeks but they will not be cleaning the rooms that I don't routinely use.
Response from The Maids
"Thank you for choosing The Maids. We look forward to working with you in the future."
Cathrine P.
Sep 2013
I employed the maids for almost a year to clean my house bi-weekly. I can say that they did a good job on the cleaning, however, I had the unfortanate experience of one of their employees stealing from us. I have had someone cleaning this house since I purchased it in 2000 and have never had a problem, until now. My husband and I searched high and low to be sure that we had not misplaced the jewelry, but have never found it. The incident happened in March and we just received the news from their insurance company that they will not be paying the claim. When I called to report the incident, it took the owners Wes and Melinda 2 1/2 weeks to get back with me. When he came over to talk with my husband and I, Wes agreed that our story matched his team leaders and that he would cooperate, by the time he filed a claim (in June), his story changed. This person popped out of our bedroom area with nothing in her hands while the rest of the team was outside loading the car. Their rule is that the team leader is the last out the door, and she was on her way back in to get her. As I understand it, the woman who stole from us is still employed with the Maids. I would not recommend doing business with these folks. They were paid for every clean, our home was always ready to be cleaned and we had never filed a complaint before then. Subsequently several things were broken after we reported the theft, I tried to give them a chance to make it right. It is now September, they stole $3500 worth of gold jewelry from us, and we have been turned down by their insurance company. I don't like to hurt a local business, but if you currently use them, you deserve to know that the person who stole from us is still working for them.
Response from The Maids
"Theft is a very grave allegation that The Maids takes very seriously. First, all employees of The Maids are screened and go through extensive background checks prior to hiring. When this customer made the claim, we asked her to immediately contact the police and file a police report on the missing items. As owners of the business, we and our employees fully cooperated with the investigation. Additionally, we contacted our insurance company immediately. However, to start the claims process, the insurance company needed a copy of the police report. We worked with the customer over several weeks to obtain the report. Within that time, the police investigated the matter completely and found no reason to suspect our employees of theft. We, as owners, and the employees who were wrongfully accused in the matter, asked the police to take a polygraph to be cleared entirely in this matter. The police declined as there was not enough probable cause to warrant such a measure. The customer continued to have us clean the home for several months after the allegations were made. Unfortunately, during this time there were two items accidently broken in the home. Both incidents were accidental, and resolved to the customer’s satisfaction. Again, the police found no evidence to suspect The Maids or our employees of any wrongdoing in the missing items. As such, insurance declined to cover the claimed value of the items, which is what led to this public post. The allegations are unfounded, making this public post defamation against a small honest business and our employees. It is disappointing."
Daniel M.
Aug 2013
4 person crew was running a tad late though no big deal because it worked out better for me. When they arrived, the crew leader spoke with me as it appeared the others did not speak English. I shared with the crew leader what I would like done and she translated this to her crew. They all began working and I walked out the door to leave though realized when I got to my car, I had forgotten something and went back inside. When I did, I heard a loud crash, then laughing in our bedroom . I went to see what happened and a crew member was starting to clean a blind over a window. It appeared a decorative wooden valence had fallen, was dropped, or whatever. The crew member was not aware I was there watching and she then placed her step stool on the wooden valence and stepped on the stool to begin working. I then pointed out she was on the valence and needed to get off of the stool before she damaged it. I sought out the team leader and expressed concern for seeming disrespect for my new home and concern that I now must trust them in my new home as I needed to leave to continue packing at my old home. She spoke with the crew member (I did not understand conversation as it was not in English). The crew leader expressed it was an accident and the crew member apologized. I left somewhat concerned about the general level of professionalism and respect for my home that was exhibited though had an entire move looming and had to leave. I called the office of the maids and shared my concern. Person who took my call was apologetic and pointed out a field manager would check on the crew. Once complete, the field manager and crews member left an apology letter and expressed they did some cleaning in the garage for free. I am unsure whether this was the case as I had requested these things to be done in the garage. Overall the cleaning was low average and we continue to find things poorly cleaned like wood floor (turned feet black day after they cleaned), splashes on wall in kitchen, etc. The house was much better than it was but was not the " deep cleaning" we were wanting. I would not use The Maids again.
Update 7/19/14
Just noticed a response from this business. There were subsequent issues though decided not to bother. I after seeing this response, decided to bother. A few days after this cleaning, I noticed the toilet was clogged in the room / bathroom where said employee was working. It was not clogged before and found it odd that now clogged considering just moved in. Tried plunging and nothing worked. After considering this, had thoughts that maybe vindictive employee of the maids did something. My wife thought it was ridiculous thought and I let it be. After not being able to plunge it, I planned to take toilet off of base to unclog. I decided to just check to see if something was stuffed in drain of toilet before remove. Put my hand in toilet and found a bent coat hanger stuck in the bottom of toilet. Wife now believed me. She called the owner of the maids and received a very defensive and rude response. She questioned reason for lack of professionalism and assumed that the response would be "we will look into this". She questioned further and found out that the on site mg (not the employee of concern) was related. She also found out the employee of concern had had previous issues with The maids. My wife asked for her to just be questioned and it was pointed out that she was out for a family emergency. My wife stated she would call back in a few days for a response. Wife did not bother calling back based on first response and never received a return call. Decided to let it be until I noticed company response. Take it for what it's worth.
Update 7/19/14
Just noticed a response from this business. There were subsequent issues though decided not to bother. I after seeing this response, decided to bother. A few days after this cleaning, I noticed the toilet was clogged in the room / bathroom where said employee was working. It was not clogged before and found it odd that now clogged considering just moved in. Tried plunging and nothing worked. After considering this, had thoughts that maybe vindictive employee of the maids did something. My wife thought it was ridiculous thought and I let it be. After not being able to plunge it, I planned to take toilet off of base to unclog. I decided to just check to see if something was stuffed in drain of toilet before remove. Put my hand in toilet and found a bent coat hanger stuck in the bottom of toilet. Wife now believed me. She called the owner of the maids and received a very defensive and rude response. She questioned reason for lack of professionalism and assumed that the response would be "we will look into this". She questioned further and found out that the on site mg (not the employee of concern) was related. She also found out the employee of concern had had previous issues with The maids. My wife asked for her to just be questioned and it was pointed out that she was out for a family emergency. My wife stated she would call back in a few days for a response. Wife did not bother calling back based on first response and never received a return call. Decided to let it be until I noticed company response. Take it for what it's worth.
Response from The Maids
"Thank you for using The Maids for your move-in clean. We do apologize that the valence fell during the clean, and the team member didn't notice that the step stool was positioned on it when she continued to do her work. Please understand this was purely an accident and does not reflect a lack of caring for our customer's belongings. As you mentioned, after you contacted our office with your concerns with the valence, the field manager reported to the home to oversee the team's work. Additionally, the field manager cleaned the garage while the team continued to clean the inside of the home. We elected to provide the additional service without charging any additional fee for a fifth professional providing service in the garage. Had we chosen to send a team member to the garage, leaving only three to clean the home, the overall clean would have taken longer. When the field manager departed the home, one of the owner's arrived onsite and completed an inspection of the finished service. If there were concerns the next day or when you began moving in, we would have welcomed you to call and provide feedback as we do offer a 24-hour, 100% Satisfaction Guarantee. We would have loved the opportunity to come back and retouch any area. This would have addressed and resolved any concerns. We do appreciated the feedback as all comments help us improve our communications with customers."
David D.
Aug 2013
They were very easy to deal with, on time and did a good job.
JULIE B.
Aug 2013
This house had not been thoroughly cleaned in years and for Mother's Day, my son offered to have it done for me. I waited for a visit from him before researching it and was drawn to The Maids of Durham-Chapel Hill which describes itself as "a ridiculously thorough house cleaning service," "committed to giving you the best clean imaginable."
Google took me to Angie's List and the comments from previous customers were promising. True, their rates seemed exceptionally high ($139 an hour) even for a team of four housekeepers, but with "a 100% satisfaction guarantee," I didn't see how we could lose.
Over the phone, my son told a manager what they should focus on ~ dusting, vacuuming ~ but these instructions had not been conveyed to the crew, nor to a fifth woman/mgr. who soon arrived to help.
After two hours, the women still had much work to do. After two and a half hours, when they still weren't finished, we stopped the clock, paid them and assessed.
I am grateful that my house is much cleaner than it was. I am less happy that my son is $336. poorer [$350. less the Angie discount] with windows, most windowsills, corners and underneath furniture untouched; ALL upholstery (3 wing chairs, small couch & 4 d.r. chairs) still covered in cat hair.
~ When we protested, the owners claimed that cleaning had been made difficult by "excessive humidity" in the house. The central air-conditioning system was certainly challenged that day, but it was surely due to so many people working in such a small area, as there'd been no problem w/humidity before this time.
~ They said that it was "company policy" not to move furniture to clean under it out of concern for the women's backs; thoughtful for a single cleaner, but a nonsense with four; e..g., one tips the chair back, another vacuums under it.
~ As for the "100% satisfaction guarantee," we were told it did not apply to our case because we had not allowed the women to finish their work. In other words, with an hourly fee schedule, The Maids' 100 percent guarantee is only a promise to continue working for as long as you continue to pay for it.
It was just very disappointing. With all the administrative attention we got throughout the 2.5 hours, they seemed to want to do the job properly. In the end though they simply failed to deploy their workers and tools efficiently.
When the owners offered to dispatch three Maids to finish cleaning the house for an additional $70 per hour [half-price], we declined, believing $336. more than enough to dust and vacuum a house of this size, no matter how dirty it was.
Google took me to Angie's List and the comments from previous customers were promising. True, their rates seemed exceptionally high ($139 an hour) even for a team of four housekeepers, but with "a 100% satisfaction guarantee," I didn't see how we could lose.
Over the phone, my son told a manager what they should focus on ~ dusting, vacuuming ~ but these instructions had not been conveyed to the crew, nor to a fifth woman/mgr. who soon arrived to help.
After two hours, the women still had much work to do. After two and a half hours, when they still weren't finished, we stopped the clock, paid them and assessed.
I am grateful that my house is much cleaner than it was. I am less happy that my son is $336. poorer [$350. less the Angie discount] with windows, most windowsills, corners and underneath furniture untouched; ALL upholstery (3 wing chairs, small couch & 4 d.r. chairs) still covered in cat hair.
~ When we protested, the owners claimed that cleaning had been made difficult by "excessive humidity" in the house. The central air-conditioning system was certainly challenged that day, but it was surely due to so many people working in such a small area, as there'd been no problem w/humidity before this time.
~ They said that it was "company policy" not to move furniture to clean under it out of concern for the women's backs; thoughtful for a single cleaner, but a nonsense with four; e..g., one tips the chair back, another vacuums under it.
~ As for the "100% satisfaction guarantee," we were told it did not apply to our case because we had not allowed the women to finish their work. In other words, with an hourly fee schedule, The Maids' 100 percent guarantee is only a promise to continue working for as long as you continue to pay for it.
It was just very disappointing. With all the administrative attention we got throughout the 2.5 hours, they seemed to want to do the job properly. In the end though they simply failed to deploy their workers and tools efficiently.
When the owners offered to dispatch three Maids to finish cleaning the house for an additional $70 per hour [half-price], we declined, believing $336. more than enough to dust and vacuum a house of this size, no matter how dirty it was.
Response from The Maids
"We appreciate your feedback on your experience with The Maids. As I review your comments, we agree we are committed to giving customers the best clean imaginable, we provided you exceptional administrative attention, and our very professional and hard working team left your home much cleaner than it was. We're also grateful your review is honest; your home had not been thoroughly cleaned in years, which we discovered when our team arrived to clean. Your son had asked that we not complete a full house cleaning, but instead do what we could manage in the two and a half hours budgeted. As I'm sure you can appreciate, every home presents its own unique challenges, and our team and field manager worked very hard in the time we were given to provide you excellent service. We pride ourselves on our dedication to customer service and good communication with customers. We spoke to you and your son several times about our apprehension providing a satisfactory clean in the time allowed, and clearly we just weren't able to meet expectations. We certainly wish we would have been able to send our team back, especially after we offered you a discount as a matter of goodwill, to finish the job we set out to do. We're disappointed that after al the time we spent talking to you and your son, and providing service in your home, you still felt compelled to share your interpretation of the service in this light. We'll use this as a training opportunity and learn from this experience. Thank you for using The Maids, and if you reconsider the opportunity for a team to come back and complete service, please contact us right away."
Kathryn H.
Jun 2013
Good. They were able to schedule my appointment really quickly, which was important to me. When I scheduled the clean I specified what I wanted done and where I wanted the team to pay special attention. When the team arrived they asked me what I wanted them to focus on. I was a little disappointed they didn't already have this informaiton. I said in addition to the normal clean I wanted all the shelving and drawers cleaned in the kitchen and bathrooms. I think they missed one shelf in the kitchen as it still had old shelving liner. They may have left it there on purpose and wiped the liner rather than the shelve. I did not stay in the house while they worked. They locked up when they finished. The house was clean and they did a good job.
Sandra M.
May 2013
Overall the experience was great. It was our first time using a cleaning service and just sitting back and letting someone else do the cleaning for us was priceless. They arrived on time with their own equipment and got started immediately. If they were unsure about anything they did not hesitate to ask questions. They completed everything in a timely and professional manner.
Nicole W.
Apr 2013
The Maids were thorough. The house was clean and ready for the next tenants in a matter of hours.
Beverly F.
Feb 2013
I was really impressed with the team. I can tell this company is trying to provide superior service while not exploiting the workers. They did excellent work.
Quentin S.
Dec 2012
I was at home when they did their work. They were very professional and efficient. Worked very hard and handled some special requests I had with no problem.
Cynthia S.
Nov 2012
Overall, they did a thorough job. We have no complaints, and will use them from now on.
Mario C.
Oct 2012
The Maids arrived in a four-person crew, stayed for approx. 2.5 hours and did truly spectacular work. We are mild clean freaks and are rarely satisfied with the results of professional maid services. The Maids, on the other hand, blew us away. They cleaned as well as we would ourselves, with attention to detail. A bit pricey, but well worth the price difference to get results desired (rather than being disappointed).
Vivian C.
Jun 2012
The service was fine.
Jim W.
Apr 2012
Overall, the cleaning was adequate, but was difficult to communicate and agree upon exact services.
After 5 different cleanings, The Maids manager, Maureen, determined that my rate needed to increase and I did not feel the service was worth the expense.
After 5 different cleanings, The Maids manager, Maureen, determined that my rate needed to increase and I did not feel the service was worth the expense.
Kisha T.
Mar 2012
I called The Maids to discuss my situation. I spoke with Maureen who was very nice and helpful. We discussed what the contractor was doing and when was the best time for the house cleaning to take place. I coordinated with the contractor and called back to schedule. I poke with Melinda. She scheduled appt. and also was very friendly and helpful. I did entire transaction over the phone including payment. I went out to house the day after cleaning was done because contractir opened the door to let the cleaners in and left. They cleaned the house and locked the door behind them. when I arrived the next day I was shocked and impressed. The house looked brand new.
Licensing
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FAQ
The Maids is currently rated 4.5 overall out of 5.
The Maids accepts the following forms of payment: CreditCard
Yes, The Maids offers free project estimates.
No, The Maids does not offer eco-friendly accreditations.
No, The Maids does not offer a senior discount.
Yes, The Maids offers emergency services.
No, The Maids does not offer warranties.