STONE BROTHERS & BYRD
About us
Stone Brothers & Byrd has been helping folks in Durham, NC with their lawn and garden needs since 1914.
Business highlights
Services we offer
An old-fashioned country store with plenty of friendly and knowledgable service. We offer plants, custom blended grass seed, flower bulbs, lawn mower and small engine repair and more.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 15% | ||
| 0% | ||
| 0% | ||
| 0% |
He also said in our general conversation that if he found a repair would cost more than 1/4 the cost of the mower, that he would recommend purchasing a new mower, rather than charging the customer for an extremely expensive repair. This wasn't going to be the case in my situation; but I was really impressed by his desire to be honest with his customer, instead of focusing on increasing his own bottom line.
He told me there would be a few days before he could look the mower over after I dropped it off. He called me back exactly when he said he would and said the mower was ready and that the pulley spring did not need to be replaced. When I picked up the mower, he said that the repair had not taken a full hour's labor and during the remaining time, he had cleaned the mower, sharpened the blade and cleaned out the air filter. He even helped me load the mower into my truck.
Stone Bros. and Byrd is primarily a garden supply store which has been in business for many years. Lawn mower repair is not a and quot;marqueeand quot; service they advertise; but I'm very happy with the quality of the service I received. I will DEFINITELY be going to back to Stone Bros. and Byrd for any future lawn mower work I might need.
Very professional, attentive and customer service oriented. He called me with an estimate of the repairs and had it fixed the next day!
"Thnaks for the great review [removed member name]. We hope to see you again soon."
"Thanks [removed member name]. Steve Rose is our mechanic and we agree with you...he is awesome."
Licensing
State Contractor License Requirements
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