STEVE BIDDY PAINTING

"I contracted this job with a contractor with whom I've had a 100% success rate on multiple jobs in the last 10-plus years. I was contracted to remove one layer of wallpaper, prepare & paint the master bath,& to prepare and paint the master bedroom. We pulled the first layer of paper off and found a 2nd layer of paper. My men called and I said to pull off the 2nd layer at no charge. My best man-out of 25 men asked to leave the job because the homeowner was very rude. I sent a 2nd crew over and they pulled the paper off & plastered the walls,but they also complained that the homeowner was rude & kept the bathroom abnormally cold. They asked if they could not go back. At that point the homeowner called the contractor & asked that both of us come over. When we got there she was very distraught & said that the men had closed her master bedroom door (which they had done so that plaster dust would not get all over the house) & she took it as an insult, instead of a professional courtesy. She also said that we could only use the paint she had chosen, as opposed to the top-of-the-line Benjamin Moore paint I recommended. Due to the use of her inferior paint, in addition to the moisture created because of the unusually cold temperature of the bathroom, the paint bubbled. In her defense she explained that she needed to have extremely cold temperature in order to sleep. After the bubbles appeared, I sent yet another crew to fix the bubbles. They worked until 10:00 pm at her request & applied a 4th & 5th coat of paint after she changed the paint color (which again, I said we would do at no extra charge). She then called & asked me to come over again, which I did. During our conversation she cut me off while I was speaking, told me to shut up and proceeded to cuss at me & told me I was a pompous ass. It took everything in my power not to lose control but I stayed calm & told my worker to correct the problem. I told the homeowner that the (15 or so) bubbles would lay down if she would turn off the A/C. She said that she wanted it fixed right then. My man removed the bubbles and plastered the walls. The next day she called & asked us not to come back. This is the first time in 32 years of business that something like this has happened. She fails to mention that the paint job in the master bedroom was perfect, and totally disregards the fact that I spent over $2000 trying to fix a $1400 job. At the end of it all, I asked the contractor for $400 to pay for the master bedroom and he gladly paid. To this day I have received nothing and charged nothing for the work done in the master bathroom, and I continue to have a great relationship with this contractor. Sincerely, Steve Biddy"