Signature Piano Service

Awesome. Our Piano was recently moved and was out of tune. They worked hard to both tweak and tune it. Always a little uncomfortable, having people enter your house in the COVID era, but their professional protocols gave us solace. He was very knowledgeable and skilled and kept us informed of all he was doing.

Excellent description before the actual tuning. Since the piano had not been tuned for over 35+ years, Darin explained in great lengths all of the potential problems he could find. Meticulous attention to detail. You can't go wrong.

Fantastic. Great service High tech tools and good results.

Service went well. He was on time, and honest and thorough.

That was absolutely wonderful! The man was extremely knowledgeable, very friendly, and gave me more history on my piano which is an antique than I already knew. He was wonderful! I just can't say enough good things about him.

Tim and his crew were here right on time. They set to work evaluating the piano after asking questions to assist their review. While I did not stay in the room with them, I could hear them discussing things between themselves regarding the piano. While Tim apologized for having so many people there (he had 2 people shadowing him and learning), I welcomed it as it clearly brought collusion to the process in making my piano the best it could be. After initial review, I was brought in to discuss the condition of my piano, what was covered under the initial appointment and some of the options available should I want additional services. There was no pressure to add services; just a listing of alternatives. I also received an email review of the piano and available services. Tuning, while never pleasant to listen to per se, was thorough. After the work was done, I was consulted again to discuss exactly what was done and what was found. Tim and his assistants listened and answered my questions and provided me with great information regarding the piano and maximizing its performance.

I got $99 for $230 piano tune. My piano is 100 years old and sounds haunted, but I wanted to get a professional opinion on it. They had a good website for scheduling, and information about what to expect for pianos which might need extra work based on last tune date - also they provided good feedback on the summary I sent them in the notes when purchasing the deal. Technician was profesional and very competent - he gave us the bad news - but he did what he could in the time he was here then wrote up a detailed report in the online system they have for this - very nice system. I don't know - their prices might be higher than what you can find by more free lance operators - but the quality of the work and interaction are worth it.

No problems at all. Technician was accomplished and professional.

Provider came and was prompt and friendly. He tuned the piano which was badly out of tune. He said he might have to come back to readjust and to call him if that was necessary.

Provider showed up on time and did a good job. Very satisfied.

The service went very well. I had to pay more than the $99 Big Deal. I had to pay an additional $65. I am not too pleased. They always find a reason to charge more.

Darin is a true professional who was a pleasure to have in my home. My piano has had a hard life full of corporate moves and he nursed it back to health. I'm really pleased with how it sounds. I will continue to use them on a regular basis in the future.

It went well, the piano sounds great, and the piano tuner was very nice and professional. would/will use again.

GREAT! tuned and went above and beyond

Piano has been sitting for years without tuning, so I needed a pitch adjustment and a tuning. Some small repairs were also done for some sticky keys, etc. Professional, and genuinely concerned with making my instrument sound better. There was an issue with the bill where I was overcharged because I used the AngiesList coupon, however one call to the main office and it was resolved immediately. I will be calling them again when we move to keep the piano in tune.

It went well. They did excellent work. We had a little bit of a debate about the additional fee that came into play. Barnes Piano handled it very professional and brought it to a positive resolution. It was an additional $129 on top of $99. They had a lot of specials. They had small prints, the additional terms and conditions. We've seen that on many Angie's List things we've bought. Usually, folks communicate really clearly about that when they walk in the door. When they're going to deliver the service, they're very good about it. Barnes just could have communicated a little bit more clearly that those charges were going to come into play. The service they delivered was excellent. So, it's a trade-off. They could have communicated better. We talked about it. They resolved the matter with me, very positively. They were very professional. For a company, sometimes, when somebody is dissatisfied, if they know how to handle it well, it's worth going back to them. The guy that came out to the house was an absolute expert. They were very responsive when I let them know that I was disappointed in how they communicated what was going on. They jumped right on the problem. They were very business-like and not inappropriate at all. I just felt like they really handled the whole situation professionally and I feel like I could go back to them and they would probably communicate very clearly with me, knowing that we had this issue before. They definitely have incredible expertise when it comes to pianos. I'm a guitar player. So, I know stringed instruments very well. But I don't know pianos. But because I'm a musician, I talked to this guy on the phone and I thought, "This guy really knows what he is doing." So, I was very confident in inviting him out.

It was wonderful. Darren was very professional and punctual. They sent me several reminders.

Very friendly and knowledgable. I appreciate the attention given to us.

He was very pleasant and responsive to our purposes.

Darin, the technician was very knowledgeable and detailed about the instrument. He gathered as much information as he could about the piano to give us the best possible options. He explained in detail what parts needed attention to and what options we had. He did not try to push additional services. He emailed a detailed report with recommendations during the visit and answered every question we had. We will be using Barnes Piano again for future piano services.

Showed up on time, was very pleasant and professional, seemed quite familiar with our piano, and was prompt and friendly.

I am thrilled about all aspects of the service provided. I have already scheduled a follow-up tuning for a year from now.

Excellent, careful professional care by a very skilled technician.

There's no other way about it, this guy is fantastic!

Barnes Piano LLC offered a Deal here on Angie's List--which I purchased. Extraordinarily good to work with Darin Beery, RPT, piano artisan! Professional, knowledgeable, careful, pleasant...and more. I talked with him prior to getting the Deal... as I wanted to know more about his professional expertise. I liked his background, his professional concerns and interest as well as his expertise. He talked the talk!! We agreed that due to my Baldwin Studio piano's not being tuned for so many years (TOO many years untuned!) that the initial work would be step by step and done in stages. Darin called me once he'd explored the piano's inner workings--and explained in helpful detail what was essential, what could wait...and what was nice. His explanations were direct, and/or he supplied additional information in order for me to understand what he would do. Charges were appropriate for what was being done, not inexpensive yet reasonable, I'd say. I authorized work which I chose for him to do. And he got right onto the next aspect--the tuning and other work. After the visit I received a multi-paged summary report of what was done, what could be done in the future and comments. This report defined unfamiliar words (for the general public) along with recommendations. Quite helpful to have such available now...and for future reference. Office professionals were helpful, grasped my 'convoluted situation' and answered questions with facility. A good combination--great people 'at home in the office' AND Darin, a great person out doing good things for my piano! As a retired piano teacher, I have certain requirements for my teaching instrument. [It is no longer in my home, although I still own it--otherwise it would have been tuned regularly over the past decade and more! ] Barnes Piano and Darin Beery as its RPT and piano artisan provided what I was seeking--down-to-earth professional excellence.