ROCKWOOD READY TO FINISH FURN

1.0(
1
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Furniture - Sales

About us

Rockwood is a ready to finish furniture store. There is no particle board, or cardboard or vinyl veneer used in our pieces.

Business highlights

22 years of trusted experience

Services we offer

Finishing and delivery offered through out side contractors

Accepted payment methods

American Express
Check
Discover
MasterCard

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Dorene P.
11/2010
1.0
furniture sales
  + -1 more
Pleasant interaction with salesperson. Told would be 3 weeks to complete finishing. Checked after 3 weeks, told it would be 4 because their finisher was behind. Called at week 5 was told would be given a call the following Wed or Fri to pick it up. No call came. Now into 7th week and no furniture. They took the money on day one and seem to be incapable of managing their finisher or giving good service. to their customers. They did not take any initiative to alert me of delays.
Description of Work: Selected unfinished cabinet for them to do the stain/finish work.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$400
Response from ROCKWOOD READY TO FINISH FURN
We here at Rockwood are sorry that this customer had a bad experience. Custom furniture sometimes takes a little longer to acheive the end result. Since we do not own the finishing company used to finish this piece, we were not able to control the problems that arose during the completion of the piece. We are not in the habit of calling a customer to say it is not done yet. We relay the information given to us as best we can, but untimately we are subject to the elements and delays that occur from unfortold circumstances. It is always our goal to deliver great pieces at great prices and stand behind their quality. It goes without saying that there are many different quality levels in furniture, and we hold our vendors to high standards to produce the best peices at the price level for which they are sold. We offer many different styles and quality levels and try our best to point out those differences when assisting customers. We are a small shop and do not have a large staff, so we try to offer personal service. It is not possible for us to call every customer every day to inform them that their piece is not yet ready. To disrupt the finisher everyday slows him down and only adds to the delay. Again, we are sorry this customer was dissapointed that it took longer to get the piece back from the finisher, but she received a great piece finished the way she asked for it, and it will last her many years. I am sorry that she did not relay her dismay to us, so we could have responded to her or at least offered her something to ease her distress. The finishing time did not take 7 weeks. she purchased it on Oct. 19th and it did take, 5 weeks, and she then did not pick it up for over a week. We do not charge for the service until it is complete. So we did not take her money and give her nothing. She did not pay for the service until it was complete. That is standard practice.

    Contact information

    2501 UNIVERSITY DR, Durham, NC 27707

    rockwoodunfinishedfurniture.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales

    FAQ

    ROCKWOOD READY TO FINISH FURN is currently rated 1 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    ROCKWOOD READY TO FINISH FURN accepts the following forms of payment: American Express,Check,Discover,MasterCard
    No, ROCKWOOD READY TO FINISH FURN does not offer free project estimates.
    No, ROCKWOOD READY TO FINISH FURN does not offer eco-friendly accreditations.
    No, ROCKWOOD READY TO FINISH FURN does not offer a senior discount.
    No, ROCKWOOD READY TO FINISH FURN does not offer emergency services.
    No, ROCKWOOD READY TO FINISH FURN does not offer warranties.
    ROCKWOOD READY TO FINISH FURN offers the following services: Finishing and delivery offered through out side contractors

    Contact information

    2501 UNIVERSITY DR, Durham, NC 27707

    rockwoodunfinishedfurniture.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM