REAL ESTATE ASSOCIATES INC

"REA managed this property for ten years, leasing to three tenants during this time and maintaining a very high occupancy level. Things went smoothly until the last resident. This resident was problematic and did not pay rent on time. The house was approximately 74 years old and did not have air conditioning. An issue with mold developed in part of the house, and the resident reported this to the City inspections department. REA coordinated work with the owner and subcontractors to solve mold and various other inspection issues. The entire process, relating to an uncooperative tenant, late rent and expensive repairs, was very disturbing to the owner, and understandably so. REA has reached out to this owner to learn how it could have improved its service. We have listened to the owner’s feedback which we appreciate, and we are constantly working to improve our processes and procedures to ensure that every owner and resident receive the best service possible. Unfortunately, and particularly with older properties, issues like these can arise, which the property owner and management company have little or no control over. While this can be unpleasant for the owner, REA is experienced with navigating such issues and always works to protect the owner’s interest in such matters. We regret that the owner in this case was dissatisfied, and we are always working to learn how we can improve our services and communication."

"Real Estate Associates, Inc. (REA) was very surprised by this owner’s response. After we reviewed the history of the property over the past 2 ½ years that REA has managed it, it became apparent that by all reasonable standards we had represented the owner well. We did not lose any rent during this period and there was very little spent on maintenance (approximately $500). Relatively speaking, this is a terrific result. We agree that REA could have been more responsive on several items after the tenant moved out in regards to the cleaning and removal of the couch. But, we felt that we took prompt and proper action to rectify this situation when we became aware of it. Each member of our staff wants to deliver service beyond expectations, and we were surprised at the obvious degree of the owner’s dissatisfaction, as described on Angie’s List. We are not perfect. We occasionally make mistakes, but when we do, we acknowledge them and we take steps to correct them. We appreciate the opportunity to manage this owner’s property. We take every complaint seriously and try to learn from them. At REA, our goal is to provide service beyond our clients’ expectations. We have shared all of these exact thoughts with the owner and hope we can meet his expectations in the future."