
One Hour Heating & Air Conditioning
About us
We established One Hour Heating & Air Conditioning to answer the need for reliable, energy efficient solutions in Durham and surrounding areas. Our services extend beyond homeowners to also include commercial properties and builders. We work on AC units, furnaces, heat pumps, air ducts, and even provide window and lighting solutions to help you save on energy. Enjoy unparalleled customer service from local experts who put your needs first! Call us today for your next appointment!
Business highlights
Services we offer
& Repair. AC Filter Replacement. Ductless Mini Split AC Systems. Evaporator Coil Services. Smart Home Thermostats., Air Conditioning Installation, Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
8% | ||
5% | ||
2% | ||
3% |
"Ms. [Member Name Removed], I'm the owner of Green Horizon One Hour and I wanted to follow-up on this review. We take customer service and honesty very seriously so your review caused me great concern. After discussing everything with Frank, who is our HVAC Manager, I believe there may be some misunderstanding. The only reason for the different prices was because he was trying to present different options that would more closely match your budget and needs. In fact, we turned your name over to a program sponsored by Duke Energy to see if you could get a free system. We did this as an effort to help you, certainly not for you to be distrusting of us. We often don't recommend, band-aid repairs, because we know they won't last, even though they are inexpensive. Every repair we make has a 2-year warranty so we can't do half measures. Finally, if you'd like to discuss the series of events or anything else, I can be reached at the office or on my cell phone, 919-949-0705. Hopefully, you've been accepted into the Duke program so you can have a long term solution and thank you for the feedback. Sincerely, Bobby Ferrel"
"[Member Name Removed], Thanks for the review, even though it does show,that we made some mistakes on your job and ended up causing both of you a lot of stress and anxiety. We know this project didn't go well, but we've tried to be as a responsive and accommodating while we worked through the sheetrock repair and return trip to fix the insulation. As I have offered to your wife, we stand by all of our work and are more than happy to finish and repair anything that needs attention, plus give you several hundred dollars in financial compensation. I understand you may not want us back, but I'm not sure how else to remedy the situation, other than by offering to fix what's broken and give you money. Please call or email directly if you'd like to discuss further. Sincerely, Bobby Ferrel"
Licensing
State Contractor License Requirements
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