LOWE'S

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The countertop in the master bath was not measured correctly. When it came it was too large. The men damaged both walls on each side trying to get it in. It had to be returned. When the new one came it turned out to be too small so there was a gap between the countertop and the wall that had to be filled in with caulk. They did it, but the gap was so big the caulk fell down in the crack. They never repaired the walls, just walked out and left.

Great quality.

I have no dislikes, they were awesome. They were terrific.

We wanted to have our downstairs floors replaced/installed and had settled on a Lowe's flooring product. A friend had had good luck with using this Lowes for their upstairs carpeting and since Lowes sold the flooring and had a relatively low installation price ($2/sq. ft.) we decided to have them do it. The guy on the phone was nice and suggested having the whole measured (flooring downstairs, carpet upstairs) since the price was the same for both as it was for just downstairs ($35) and we might want to use the upstairs measurements later if we had them install carpeting later. He said the guy (who worked for the flooring subcontractor who would install the floor) would call me in 24 hrs. to come and measure. He didn't call within that period. He finally did call and came over and measured the place. He told me a strange anecdote about another customer but overall was friendly and professional. He said Lowes would be calling me back within 24hrs. . They called back over 2 days later. The guy at Lowes said, "now you wanted carpeting, right?". He said the guy had measured the whole house for carpeting not flooring downstairs and carpeting upstairs and he would have to adjust the figures. Then he asked me what flooring I wanted even though I had already discussed this with him extensively. At this point, I started having second thoughts about having Lowes or their subcontractor install the floor. I bought a one month subscription to Angie's list, saw the previous review of flooring at this Lowes and the positive reviews of Frazee carpet and decided to have them, not Lowes, install the floor. I decided to buy the flooring itself from Lowes because it was highly rated. We scheduled delivery on Monday, December 26 at 1-2:30 PM. At 2:30 PM the truck arrived but when they opened the back of the truck, the pile of boxes of flooring had fallen over and boxes had been dented, split open and flooring had fallen out. I called the store and the guy in charge of the flooring department was very nice and suggested I refuse delivery of the whole shipment. I agreed and asked him if he had enough additional flooring on hand if we picked it up ourselves. He said he did so we drove our cars to the store and, with his and his helper's help, loaded up our cars with it and drove home. We had Frazee install the floor and they seem to have done a very good job. (I've never had a floor installed so I don't have anything to compare it to but they were very professional, it looks nice so fare and we have no complaints.

See Above MOST MISERABLE HOME REDO EXPERIENCE EVER WE CANCELLED OUR 16 YR OLD ACCOUNT WITH THEM WILL NEVER USE ANY LOWES FOR INSTALLATION OF ANY KIND AGAIN

We purchased the appliances on Thursday and scheduled delivery for Sunday. We were told that we would receive a phone call no later than 9am on Sunday, to inform us of the specific delivery time. (We live approximately five miles from the store.) On Saturday evening, we received a call, informing us that we would be receiving a phone call in the morning (odd?). The next morning, 9am came and went without a phone call. When we hadn't heard anything by 11am, I called the store and was informed that the delivery driver had had an accident on the way to work and that they were "working" to contact customers to inform them and that we would be receiving a call, later, once they had another driver. The store called at 12:45, to say that they would be delivering between 1 and 2pm. The truck pulled in at 1:30, and the removal of the old units (which we kept, but were still charged a disposal fee) and installation of the new units went smoothly, if hurried.

Lowe's used a subcontractor for my carpet installation. Scheduling the installation with them was tricky. They had my home phone number in their system and refused to call me at my work number despite the numerous voicemail messages I left them to contact me at work. They weren't helpful with giving advice about how to prepare our home for the carpet installation. The carpet installation team was scheduled to arrive at our home between 9 and 11 am, but they didn't show up until 11:15. I was very worried they weren't coming and was afraid I'd taken the day off work for nothing. Finally, they showed up and worked straight through until nearly 6:00 PM. Surprised me that the job would take so long for only 700 square foot area. Overall, the workers did a VERY HIGH QUALITY JOB and paid careful attention. While they did leave a little bit of a mess in our house (carpet bits everywhere), the carpet itself was installed perfectly.

THEY DID A GOOD JOB, BUT IT TOOK THEM MONTHS TO COME OUT TO DO THE JOB. THE MATERIALS THEY USED WERE VERY GOOD AND OF GOOD QUALITY. I WISH THEY WOULD HAVE COME OUT QUICKER TO DO THE JOB THOUGH.

I WAS NOT TOTALLY PLEASED ABOUT THE INSTALLATION PROCESS. THEY HAD TO USE DIFFERENT SIZED FITTINGS TO ACCOMMODATE THE 5/8 INCH PLUMBING. NOW, THE WATER PRESSURE IN MY WHOLE HOUSE IS NOT WHAT IT SHOULD BE.

THEY WERE PROFESSIONAL AND FRIENDLY. THEY DID A GOOD JOB WITH THE WORK THAT THEY DID FOR ME. THEY MADE SURE THAT EVERYTHING WAS THE WAY THAT IT SHOULD BE BEFORE THEY LEFT.

THE PEOPLE AT LOWE'S WERE VERY NICE WHEN WE WENT THERE TO PICK OUT THE DOOR WE WANTED. THEY EXPLAINED EVERYTHING TO US, AND SET UP A DAY AND TIME TO INSTALL THE DOOR. THE WORKERS SHOWED UP ON TIME, AND DIDN'T HAVE ANY PROBLEMS PUTTING IT IN.

THE WORKERS WERE VERY NICE GUYS AND THEY WERE REALLY PATIENT WITH ME, BECAUSE I DID A LOT OF SHOPPING AROUND BEFORE I HIRED THEM. THEY WERE WILLING TO WORK WITH ANY IDEA I HAD.

THEY WERE POLITE AND THEY WERE VERY RESPECTFUL TO US. THEY DIDN'T GET FRUSTRATED WHEN THEIR WAS A PROBLEM OR SOMETHING. WE WERE ABLE TO GET BACK INTO OUR HOUSE.

LOWE'S IS A HIGH CLASS BUSINESS. THEY DO EVERYTHING THE WAY THAT I WOULD LIKE IT TO BE AND I HAVE BEEN VERY IMPRESSED WITH THE QUALITY OF THEIR SERVICES. THEY ARE VERY NICE AND RELIABLE.

EXCELLENT WORK WITH GOOD CUSTOMER SERVICE ORIENTATION. LOWES PERSONNEL WERE VERY RECEPTIVE AT THE STORE AND THE INSTALLERS WERE PROMPT, THOROUGH AND FRIENDLY.