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Geek Squad - Best Buy

Founded 1994 • With Angi since October 2008

3.3

(3) Verified Reviews

Business Details

Phone Number

Address

7001 Fayetteville Rd STE 1

Durham, NC 27713

Description

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Verified Reviews

A few reviews for this pro...
2.0

04/25/2013


Ms. N.

It went awful from start to finish. I brought the computer in because of some issues with the DVD player recording and the keyboard. I had no complaints with the software when I brought the computer in. The Geek Squad found no problems with the hardware. Instead, they said that they had done some virus repair on the computer. But when I got home and started to use the computer, I noticed problems right away. The computer's desktop was in chaos--they left the computer in safe mode which is what the technicians use to work in. The background was a different background. My tax program had been accessed and had a duplicate icon. There were files that were accessed at 4am in the morning. The technicians let the remote Geek Squad work on my computer and didn't know what they had done so they left it in the state they found it in after the remote technicians. This was not the condition I had given them the computer in. After I got it back the first time, I called their phone support and was put on hold for over an hour. I found out that it was too messed up and I had to take it back. The Outlook email program was not accessible and the Document files were not being saved properly. I took it back to the store. I and was with them for 3 hours and they turned it back to me as "fixed". But again, when I got home, the Outlook program was not working because I found out later was because it was saving the emails in an incorrect place and couldn't be pulled up without errors. I had an up to date anti virus program but apparently there was a virus on the computer which did not become apparent until I took it home. I called up the phone support and again I was told that it had to be taken into the store. I went to another Best Buy store and they said that I had to take it to the original store. But the service was so bad there, I hesitated. I had to go home and back up everything which took days and days because the computer needed a complete reformatting. When I was able to take it back in, the Geek Squad manager told me that they couldn't work on it. I had a valid Service Agreement but the manager would not work on it because he didn't think he could fix it. I had to call the manager but I only got the Product Processing Manager and he also said that they would not work on it. He offered my money back on the service agreement. When I refused because they were the ones who had messed it up, he then offered to refund the computer. I refused that as well, because I would be left without a computer and the refund was not complete. So I went home, wrote an email to the General Manager of that Best Buy store and also to the Better Business Bureau of Minnesota. That was when I was allowed to bring the computer back and it could be reformatted. I had to provide my own disks of the back up and of Office. They reformatted, but I had to do the re-installation of most of the programs. I will never buy another thing from Best Buy in Durham, NC. I would not recommend the Geek Squad--either the phone support or their store support. The phone support has hours of hold time. It is a colossal waste of time and frustration.

Description of Work
I brought the computer in for computer service under their Black Tie Warranty Service before the first year expired on my Black Tie support.

Category computer repair

4.0

02/22/2012


James B.

My experience with them was pretty good. The only thing which was frustrating was that I had to go buy my own matching harness. It was hard to go basically to Crutchfield to get that to bring it to them. The only frustrating part was that they would not get it and did not stock it either, but my overall experience with them was good. I would possibly use this company again in the future.

Description of Work
I used Best Buy/Geek Squad to get a stereo system installed in my car.

Category car stereo installation

4.0

10/30/2008


Michael N.

Although it was worth the money to me the last time I used them, I have to say that their charges (typically flat fees) are not always reasonable. I have used them before and paid a few hundred dollars for what amounted to be about 20 minutes worth of work.

Description of Work
My computer completely crashed. I couldn't get Windows to start up (even though I could tell the power was on). The guy from the Geek Squad was able to get the computer started and rescue all of my important files and to clean it from bugs and spyware.

Category computer repair

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    Phone Sales
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    Furniture - Sales
    Bonded
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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    American Express, Check, Discover, MasterCard, Visa, Financing Available
    Warranties
    90 days

    Services Offered

    Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

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    Frequently Asked Questions & Answers about Geek Squad - Best Buy

    How is Geek Squad - Best Buy overall rated?

    Geek Squad - Best Buy is currently rated 3.3 overall out of 5.

    What payment options does Geek Squad - Best Buy provide

    Geek Squad - Best Buy accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available

    Does Geek Squad - Best Buy offer free estimates?

    No, Geek Squad - Best Buy does not offer free project estimates.

    Does Geek Squad - Best Buy offer eco-friendly accreditations?

    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

    Are warranties offered by Geek Squad - Best Buy?

    No, Geek Squad - Best Buy does not offer warranties.

    What services does Geek Squad - Best Buy offer?

    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.