
About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
After I got it back the first time, I called their phone support and was put on hold for over an hour. I found out that it was too messed up and I had to take it back. The Outlook email program was not accessible and the Document files were not being saved properly. I took it back to the store. I and was with them for 3 hours and they turned it back to me as "fixed". But again, when I got home, the Outlook program was not working because I found out later was because it was saving the emails in an incorrect place and couldn't be pulled up without errors. I had an up to date anti virus program but apparently there was a virus on the computer which did not become apparent until I took it home. I called up the phone support and again I was told that it had to be taken into the store. I went to another Best Buy store and they said that I had to take it to the original store. But the service was so bad there, I hesitated. I had to go home and back up everything which took days and days because the computer needed a complete reformatting. When I was able to take it back in, the Geek Squad manager told me that they couldn't work on it. I had a valid Service Agreement but the manager would not work on it because he didn't think he could fix it. I had to call the manager but I only got the Product Processing Manager and he also said that they would not work on it. He offered my money back on the service agreement. When I refused because they were the ones who had messed it up, he then offered to refund the computer. I refused that as well, because I would be left without a computer and the refund was not complete.
So I went home, wrote an email to the General Manager of that Best Buy store and also to the Better Business Bureau of Minnesota. That was when I was allowed to bring the computer back and it could be reformatted. I had to provide my own disks of the back up and of Office. They reformatted, but I had to do the re-installation of most of the programs. I will never buy another thing from Best Buy in Durham, NC. I would not recommend the Geek Squad--either the phone support or their store support. The phone support has hours of hold time. It is a colossal waste of time and frustration.
Licensing
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