Footprints Floors of Durham, Winston-Salem, and Concord

Does not deliver on his promises. Never showed up to start the work.

Their work is beautiful at a fair price. I do plan to hire him for another project.

Footprints ð £ Flooring is th best Flooring company I have ever dealt with unbeatable pricing. Rob was very professional attentive, and trustworthy when I had questions or concerns about the flooring he was very prompt. I would highly recommend Footprints ð £ Flooring to anyone who wants their Flooring done right. The Flooring job was suppose to take 2 days but this company finished in 1 day and my Flooring looks so beautiful. I am one satisfied customer who cannot stop smiling. In addition, I could not stop complementing the guys for a job well done because the flooring looks so professional. I will definitely be using Footprints Flooring again and recommending them to anyone who wants a job well done and their Flooring to look beautiful and professional. Thanks, to Rob and his team of professionals. Thanks, Sabrina

I couldn?t get an itemized bill for several days. Then a misunderstanding about upstairs flooring, still no itemized bill. The install was fine.

Rob went above and beyond to give me exactly what i wanted. I wanted luxury vinyl planks on my stairs as well as my entire downstairs. He was the only quote that was willing to give me the custom stairway that i wanted. Additionally, his crew worked all day to get my install completed to meet my time line without being pressured. I plan to redo my upstairs floors in the near future and i can't imagine working with anyone else other than footprints.

Quote went great and they were very fairly priced for the work that they did. Did a great job laying the flooring, very professional and friendly work crew. Where the issue came in was with our stair runner, we have what is called pie shaped steps towards the bottom of the staircase, and they were not knowledgeable in how to install a runner for those type of steps. We were told they were going to take our runner and work with an actual carpet person, to get a piece made specifically for that step, and they would get back to me the following Monday. I never heard anything and the back and forth over getting the runner completed began. It took a couple of weeks but they finally came back out and did what they thought was all they could do, but never once communicated that they were told our runner was not the right materials to have a stair piece made for, it was not until they finally showed up to complete the job. I was told if my husband and were not happy with the stair runner job to let them know, and they would come back out and fix it, as my husband was at work that day. Today is the 3rd time they were supposed to come out and fix it and nothing, I have texted and called and gotten no response. I was told yesterday they would be out this morning, but nothing. This is not the first or second time they were supposed to show up and did not, and did not communicate anything until well after the fact. I waited quite some time to leave them a review in hopes everything would get straightened out and I could leave them 5 stars, but no such luck. They left 2 raw seams with the runner, the top and the bottom, even after I asked them to fix it. My husband got clever and fixed the one at the top of the stairs, and when they came back to attempt to finish the runner they fixed the one at the bottom. I do not think I should have to tell people laying flooring to not leave a carpet seam exposed. We really do love our floors, but they have dropped the ball BIG TIME with this still runner. Hire them for flooring that is NOT carpet, especially if there might be any hiccups with it.

Did good work installing Bamboo flooring but had to sub to a more experienced installer. Appreciate they brought in someone rather than risk destroying the planks. A misunderstanding happened after the work was done and we received a bill for double the estimate they provided. I understood there were additional supplies needed and was not opposed to paying some additional but not double the original quote. It was extremely hard to get in touch with the owner to get the issue resolved and the project closed. Would not use them again due to lack of experience and back office support.

Hubby and I are very pleased with how the refinishing of the pine hardwood floor turned out.

Super responsive. Worked really fast with a large team. Communicated well and we on time and ready as expected. Highly recommend them again.re

I could not be happier with Rob and his team they were very professional and they did an outstanding job!

Great job with troubled issues addressed!

Good work and prompt, came on day promised!

Rob and his crew were amazing to work with! Responsive, on time, and take a lot of pride in their work! I couldn't be happier with the job they did!

The installer started the work within 10 days of my excepting the estimate. The work was professionally done in one day and the area was left cleaned up. I would rehire the company, and I would recommend them To others. Job very well done!

Rob, the owner, is very customer service driven, and his staff sanded and coated my dining room to the exact match I needed pre project, and prior to selling of my home

The floors came out amazing! Very pleased with the craftsmanship. We canâ t find a bad gap or poorly laid board. Rob the owner kept us informed since we vacated the house and went to the beach during install. He even sent pictures!

Footorints Floors was so professional, timely and efficient. I highly recommend this company for your flooring needs. Rob is so amazing.

Excellent customer service

They were wonderful to work with from start to finish. I couldnâ t be happier with my new floors.

Friendly, professional, and great install job

We installed luxury vinyl flooring though out our entire house before Thanksgiving. I was so pleased that Rob was able to start the job earlier than he had originally scheduled. I was eager to have it completed before the holidays. I had also checked with Lowes Home Improvements and we would be lucky to have them start this job before Christmas. I was a little apprehensive using a smaller company but Rob knows flooring. I was impressed by his knowledge and his expertise. It was apparent that he cares about his work. This was huge project involving removing furniture, old carpet and tile in a 2800 sq ft, 2 story house. Rob's crew did a great job installing the new flooring. We helped with the furniture removal but the crew worked long hours to complete this project. We had a few hang ups including not being able to get the vinyl for the steps but Rob refinished the existing hardwoods and made them look fantastic. I will definitely recommend his company to anyone looking for a reliable company. I believe Rob is a stand up guy and will stand behind his work. I could tell that he takes pride in his company.

It took two tries but Rob stood by his promise and made it right. In the end we were well satisfied

Did a fantastic job on my hardwood floors. Had 3 rooms and the hallway done all turned out fantastic. A very professional Company !!!

This was a great experience overall. Our job was a wood floor refinish and repair in the living room and hallway of our 60-year-old ranch. I was contacted the same day as my info request, and Rob was onsite within a couple of days for an inspection and same-day estimate! Footprints Floors worked around our schedule, maintained communication, and kept us informed of status and timing. The work was top-notch, and they were able to sand-out years of pet stains and seamlessly replace water-damaged boards with beautiful results. We're very happy with the outcome and value for the money.

They were so kind and friendly. I felt like they went out of their way for me - making sure I was satisfied. Will definitely call on them again