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With Angi since December 2019
2530 Meridian Pkwy Suite 300
Durham, NC 27713
Service Provider Response
[Member Name Removed], Unfortunately, when we met at your rental property for your estimate, your tenant was not present and you did not disclose to me that he is wheelchair bound. Had I known that, I certainly would have recommended alternative flooring options to what you had chosen. I did not see your tenant until the job was completed and I arrived to go over everything with your wife, Lynn, and collect the final payment. At that time, I said that this floor will not tolerate a wheelchair and that I wish I had known that. Lynn took responsibility and said that she would be willing to pay the extra cost to have the correct flooring installed. I informed her that I would call the manufacturer to see if there is anything that I could do to get a discount on commercial grade flooring for you. She was in agreement and made final payment for the job completed at that time. The next day, you called me and said that you would not pay extra and that I "should have known that he was in a wheelchair" based on telling me that he would not be present during the work, as he is "disabled". I honestly did not feel that it was my place to ask what your tenants' disability was, and ultimately, it was your responsibility to disclose to me that his disability was physical and that he was in a wheelchair. I did feel badly about the situation and offered a compromise to install solid hardwood, the same height as the floor in the hallway with commercial grade rubber transition strips at a 15% discount; which you declined. We always strive to make every customer happy, evidenced by our many hard earned 5 star reviews, and I sincerely apologize that we were unable to make you happy in this unfortunate situation. Best, Rob RiccoService Provider Response
Thank you [Member Name Removed]. We appreciate your kind words and will always do the right thing for our customers.Service Provider Response
Thank you [Member Name Removed], you are very enjoyable to work with. Hope to talk to you soon on the rest of the house!Service Provider Response
Thank you [Member Name Removed] for your kind words.Providing service for the last 15 years to our customers. Specializing in hardwood floors and all sorts of laminates. We also provide custom flooring designs. Please reach out to us directly at 919-868-8246 for more information. Â
Angi Certified
2022 Super Service Award
Triangle floors Is a family company established in 2008, we work in the triangle offering the most quality installation and refinishing hardwood floors, if you are looking for a good and great floor call us! Formerly known as Brother's Flooring. Â
Angi Certified
In business since 2000, Fisher Hardwood Flooring provides quality hardwood flooring installation and dust free hardwood floor refinishing in Wake Forest, Raleigh, Cary, Apex, Durham, and Chapel Hill, NC. Our commitment to quality products, craftsmanship, cleanliness, and customer service is evident. When you contact us for an estimate, Matt Fisher, the owner, will personally meet you at your home to understand your flooring vision and needs. He will answer any questions to ensure you receive the best products at a competitive price. Join our growing list of satisfied clients! Estimates are free, contact us today to get started adding value and beauty to your home with hardwood floors. Â
Angi Certified
Ask for details
Footprints Floors Durham/Winston-Salem/Concord is currently rated 4.6 overall out of 5.
Footprints Floors Durham/Winston-Salem/Concord is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
No, Footprints Floors Durham/Winston-Salem/Concord does not offer eco-friendly accreditations.