DURHAM GLASS INC

Everything A-OK. They fixed my problem as a walk-in customer

They damaged balance springs of two windows in my house while replacing their glasses. These windows now do not stay put when the latches are unlocked. I've contacted them to resolve this problem, Edith (who is the contact person there) told me they do not accept responsibility for this problem but they can replace the balance springs if I pay for the cost of parts. I accepted this offer, however, after almost 1 month of trying to get hold of them to address the problem, they did not address the issue yet. 
By the way, Please note all other windows in my house work properly, only the two windows they  have worked on have this problem. It is a problem they have created, but they are not taking responsibility and properly addressing the problem.
Besides this problem, they have been very difficult to work with. It has been a struggle to schedule service appointments with them. They were also quite unprofessional: they sent different crews to my house who were not aware of what the other crew had done, e.g., taking measurements multiple times, even then their measurement for one window was incorrect. this was a job that could have been done in 2 service visits (measurements and installation) but I had at least 7-8 service visits even then it has not been done properly.

Answered phone call inquiry immediately.  Sent estimator to the house and provided on the same day.  Performed work the next day.  Completed work as agreed on-time at quoted price.

We needed some windows replaced per a home inspection during the sale of our home.  I contacted Edith and she sent someone out to measure within a couple of days.  He was pleasant and arrived on time.  There was a window in which the seal had failed, there was one broken window and two panes of glass in the front door that had broken seals.  It took just over a week to order the parts and have them come back to install.  He was on time, courteous and completed the job with no strings attached.  Thanks Durham Glass, I will call you again if the need arises.