CWJ HEATING & AIR COND INC

Reasonably prompt. After 9 hours I called them, they arrived, and fixed it.

They were willing to discuss options and advise on whether to repair or replace; they scheduled within a few days; and they completed job as promised - on time and neat. I would definitely hire again.

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I've been using them for 20 years so they're good. Their price is fine. I'm really pleased with their quality. Their responsiveness is very good. I've had emergency services I've had to have them too and they're great. There's no problems with punctuality. They're right up tops with professionalism.

The work went very well. CWJ was very professional and knowledgeable. Less than 1 day turnaround to replace unit.

Upstairs A/C unit failed sometime on Thursday. Discovered around 8 pm, and after checking Angie's List, called CWJ around 9 pm Thursday evening. We had never used them before. Left message on machine asking for call back early Friday morning. Phone rang just after 7 am Friday. Promised to have someone over by mid-morning. They called back shortly and said they'd have someone over first thing - which was around 8 am. Two technicians showed up promptly and were very courteous. Checked everything and found we needed a capacitor for upstairs unit motor. They had it on the truck and it was fixed in no time. We were very pleased a) with the promptness of the response; and b) with the straightforward explanation and repair. We had used ARS for over 25 years prior to this because they installed original equipment when we built our house; but we were never pleased with their service, response, or costs. This time I took a chance on someone new, and we now plan to keep CWJ in mind for all future work. Thanks so much!

Had attic air handler drain clog and the overflow pan sensor fail resulting in water damage on upstairs ceiling and and carpet. Discovered the mess around 11:45 pm pm Friday night and luckily caught pretty early as temps in mid 90s so was really pumping water out. Of course appended at worst time as had company coming in Sat and daughter was sick. First thing in AM called several places that stated were open Saturdays and left messages. No return call. Decided to try CWJ as had used them in couple years ago and number still on my phone. Would have tried them first but website said closed on Sat. I called and left msg on VM hoping to sch for Monday. Received return call within hour or two from Brad with CWJ. He assessed level of "emergency" as he did not want us to be sweating out with such high heat. He informed me of the weekend service rate as it was double the weekday rate and explained how I could possibly unclog the drain to allow us to use the air conditioning if wanted to wait until Monday because of higher weekend rate. In this day and age, I rarely experience a repair service provider willing to offer this type of assistance. Brad worked with me to get to house same day (sat). He walked me through what he was seeing and doing and did not seem at all irritated that I was watching him work and asking questions ( as some folks do). He quickly identified the problems, completed the repairs, and tested the system. I greatly appreciated Brad's promptness, patience and willingness to answers questions. I am happy to say that I now have a HVAC company I can and plan to use as my go to. CWJ now as another loyal customer. Thank you.

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Air conditioning failed over a hot summer weekend.  This unit serves a floor of a house that stores hundreds if not thousands of books that will mold if left to the heat and humidity.  I called CWJ on a Sunday.  Monday morning before 9AM they called me and said that a technician was on the way to the house.  Within five minutes Enrique was in the driveway.  He was thorough, professional, friendly and capable.  Within thirty minutes he had diagnosed the problem, admittedly a common problem with outdoor units.  He checked a few other routine items, replaced a couple of filters, and was done in less than an hour.  I do not yet know the cost of the service call and work. I am sure it will not be insignificant -- but I cannot imagine how any HVAC company could provide more responsive, capable service.  First rate.

Over the years I have bought A/C systems from CWJ in 2 different houses.  I trust them.  I think they are fair in their prices, and they are easy to work with.  I would definitely use them again.

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Our heat went out overnight on our top floor. We called first thing the next morning, and CWJ squeezed us in immediately, which was great since we have a small child. They arrived promptly, were courteous and professional, and price was extremely reasonable. We are extremely appreciative of their help on this cold winter day!

Terrific! Prompt, fixed the issue right away!

David was nice and he answered all my questions and they replaced it quickly.

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