Culligan Water of The Triangle

Culligan buyer beware. We received: Billing/invoices that were inconsistent and higher than our written quote from Triangle Water, fees/charges on our credit card after Triangle Water was expressly told in writing to remove the card for this reason, miscellaneous charges that as yet, after numerous written requests have yet to be itemized or explained, delivered water that was in Primo brand containers, water that was in extremely old, beaten up containers that leaked and some that had different (even unpleasant) tastes. A whole lot of hassle, headaches, evasiveness, attempted bullying (consistent with other reviews) from the owner, Jason. Culligan buyer beware. We DID NOT receive the following: Anything back in writing other than charges that far exceeded our written quote for cooler rental of $3/month. Billing adjustments, anything to cite the quality control measures Triangle Water and/or Culligan can demonstrate for water your whole family is to consume as a staple of life. Billing that was consistent with written and binding quotes, explanations for charges, any written response to repeated information requests. Neither a decent experience with this business nor peace of mind on what we were to be consuming. Further, Triangle Water/Culligan IS NOT affiliated with the Better Business Bureau - where there are numerous outstanding complaints filed by other customers. Why would a business not affiliate with the BBB? Before even considering any form of a relationship with Culligan, ask yourself this..."Have I asked for and examined all terms of the corporate residential agreement where this company attempts to absolve themselves of everything from damage to home, electronics, and property (even self) all with no warranties on the product or service...yet they insist on having a credit card with automatic payments scheduled with clauses for late fees, early termination fees and a "kangaroo court" arbitration process at their disposal?" Does that sound worth it or reassuring? There are many, many, public reviews and unresolved disputes/claims citing damage to property, quality control concerns, and certainly, unresolved billing matters. Where is Culligan and Triangle Water when something goes wrong? For many people it does. How do you know you will not be one of them? From our experience, they are going bill you other than quoted, refuse to take your card off file, become evasive and not write you back to repeated requests, do nothing to demonstrate the water they provide has quality control measures for safety or drinkability, provide misinformation, attempt to threaten and bully you.

Shawon did an outstanding job. Wonderful personality and very very friendly and professional. I highly recommend this company.

We have been customers of Culligan Water for years. Jason was instrumental in getting what was two accounts combined to one since they both were the same location. Jason and I reviewed both accounts and he had to contact their IT department but at last he made it happen! Thank you so much Jason for your dedication and work on this!

Terry did an exceptional job installing the water softener system in our new home. Terry kept us informed during the entire installation process, and took the time to explain how the system operated. Thank you Culligan Water & Terry!

Terry from Culligan of the Triangle did a great job for us. He arrived on time and took care of our malfunctioning system that had been neglected for 5 years by the previous homeowner. We signed up for the Platinum Plan.

Trell was very professional. I wasn’t sure exactly what the issue was but he explained my options and provided excellent customer service and professionalism. Would highly recommend this company’s services.

Terry from Culligan was very helpful, professional, & friendly. He checked on my install and measured the quality of my water. I highly recommend their service.

Tony came and set up my water system. He explained it all to me and answered my questions knowledgeably and professionally. What a nice experience!

Great company. Juan Delacruz was very nice and very professional. Would recommend this company now and in the future.

Our old Culligan softener wasn't working properly. Tony T came out and told us they didn't make parts for the old unit so we needed a replacement. He worked with our schedule to arrange a date for the replacement. Tony T was awesome! Totally professional, courteous and helpful. The work was preformed efficiently. Tony explained the unit thoroughly. I showed him the hard water stains on our shower doors and recommended a product to help get rid of the stains and the product really worked! He also said that the new unit would eliminate the hard water stains in the future. I would give Tony T 6 stars if I could! Since we are long term Culligan customers, Culligan gave us a generous discount on the new unit.

Culligan has provided great service. Sean is our Technician and works quickly and cleanly. The price is fair and the service is consistent.

The technician, Francisco, arrived even sooner than promised. He quickly diagnosed the problem and had repaired the unit within a half hour. Excellent service!

Amazing. We've been customers for years. Their team is professional, prompt, and kind. They always deliver, they are in communication, and they make it easy to pay. We get deliveries once every two months, about 10 bottles each time. Rafael is our Culligan Man, and he provides amazing service. Brings the bottles right to our sliding glass door, as we've requested. He does all the heavy lifting! Keep up the great work, Culligan Water of the Triangle team! 🙌🏼

Francisco not only delivered the salt but performed a quick check of the system when he noted the display was flashing.

Sean, our technician, is excellent and professional.

Sean has been servicing our Culligan Water equipment and supplies since we started with Culligan Triangle 5 years ago in the Raleigh, NC area. He has been consistent, reliable and trustworthy. He keeps us updated on our status after each visit. Thank you, Sean.

Francisco was the installer, and we couldn't believe how quickly he completed the work. We've had Culligan RO filters in the past and have always been completely satisfied with both the product and the company.

I had a Culligan water softener and drinking water system system installed today. Francisco the technician was on-time, efficient, knowledgable, friendly and helpful in every way that matters. He is really good and I would recommend him to anyone. I am looking forward to good water for a long time to come.

Unschedule deliveries to be charged for services, hold on to your credit card??/

I called Culligan 3+ times last year to attempt to set up a service call. Each time I would call - I would talk to a rep and they would tell me that someone would call back to set up an appointment. No one ever called back. Each time I waited a week plus to get a call back. Nothing. This company is very responsive only if you buying products. Good luck after installation on getting them to respond. I am writing this review now because I am looking at purchasing a new water softener (from a different company). I am frustrated that I have buy an entire new system because Culligan is unwilling to call me back/schedule an appointment to evaluate/service there product.

Service is the best. They will bring your water in an load a bottle if needed onto the water dispenser for you! Now I call that great service, because those bottles can be pretty heavy for an elderly person.

Our delivery man, James, is always prompt and polite. He presents a neat appearance at all times, even during the very hot days of summer,

Driver, James , is always on time. Will take the time to ensure sufficient amount of water for each delivery, and take time to ensure overal quality. Very happy with the service.

Sean leaves a detailed report on what he did for the visit. We are very satisfied with the the service he provides.

James the delivery tech did a great job as always! Thank you James!