CQCHOME
About us
CQC Home Design Build is committed to community improvement, one home renovation project at a time. We believe that collaborating with homeowners is the best way to achieve a functional space that fits the unique design style for years to come. Our team of project developers, designers, consultants, project managers and craftsmen, certified aging in place specialists, and selection consultants, are ready to educate you on the possibilities for your next project.
Business highlights
Services we offer
Attics, Basements, Bathrooms, Bonus Room Additions, Residential Remodeling with Architectural Designs for permitting, Screen Porches & Decks., both interior and exterior remodeling. CQC home won the BEST of award 5 years in a row for Kitchen Designer & General Contractor. We focus on Kitchen Remodeling, but also provide whole home remodeling designs and construction to include; Kitchens, site planning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 4% |
customer back door for my house. They showed up on time, did the necessary installation and replaced trim. They also did some very nice tile work to finish it off; it took two more days than initially quoted (seven versus five) but they communicated this would be the case and it was no problem. I will definitely call them again.
Michael Hayes and the entire CQC team have been incredibly professional, responsive and a joy to work with, and their craftsmanship and attention to detail has been absolutely outstanding. They made my vision of a new front porch and walkway a reality.
In addition to doing big projects, CQC also has a small jobs/handyman division that works on an hourly rate. I definitely plan to use them to help with things large and small in the future.
I cannot more highly recommend this company to anyone needing a top-rate construction company to modify or take care of their home.
"Thank you for your feedback. We aim to please and give our clients the 100%. We are sorry to hear that you were not fully satisfied in all areas. We do have a lifetime warranty on our craftsmanship, but we are only as good as the products chosen. The CQC team has been out to adjust the weather proofing system since this review and we hope that you will give us a call for future projects."
"Thank you for asking CQC for the help on your project. It was a pleasure working with you guys and are very excited about the results. We even featured your project on Houzz and in our company Blog. It turned out great :) we are happy that we were chosen to help out with your project."
Poor craftsmanship, lack of attention to detail, and unpleasant interactions with CQC staff while trying to resolve problems were our major frustrations with CQC.
An example of poor craftsmanship was three custom glass cabinets doors; after two failed attempts for CQC to product the 'custom' cabinet doors we settled for solid doors. Our project start on February 17 and was suppose to last three weeks. By mid-April, 9 weeks later, it was very clear that CQC was not capable of completing our project to an acceptable standard. We final agreed forgo a number of outstanding punch list items and call the project done.
We can list example after example after example of why we would not recommend CQC. In my professional career I am commercial real estate developer; I've managed new construction and building renovations for approximately 350,000sf of space. I work with architects, engineers, and commercial general contract's on a daily basics. I unfortunately made a poor choice for a residential general contractor for my personal project and I hope my review will prevent you from making the same mistake.
"I try my best to make sure each of my clients are happy with both the end product and their entire experience with CQC. This is well documented in our many positive reviews from satisfied clients posted online and offline. All remodeling projects are fluid and require adjustments by the owner and the builder as they encounter challenges - whether they be aesthetic, cost related or practical in nature. CQC tried its very best to respond to these challenges and deliver the most beautiful kitchen possible. However, CQC immensely values customer satisfaction and we will certainly take your feedback to heart. The end product for this client is an absolutely gorgeous new kitchen that my team and myself are very proud of. You can view photos of the project at: [hyperlink removed] Sincerely, Kenneth Combs, Owner CQC"
representative seemed very curt. She asked what kind of work I needed
done and I said I had a bunch of small jobs (tile, trim repair, drywall
repair) and without inquiring further as to how much work, she advised
someone would be here the following day at 10:30. I asked if it was
just for a quote or to actually do work and she said that with the
vouchers, they just show up to do work. I was skeptical since most jobs
are not precisely 3 hours and it would be difficult for them to do
scheduling without knowing how much potential over-run a given job might
have, but with them having availability the following day, I thought
maybe scheduling was not an issue. I was surprised she didn’t ask
whether or not I had materials.
About 45 min before arrival, a
worker (who I later deduced was the owner) called to get more details
and I described the jobs to which he responded it would be more than 3
hours and I acknowledged I was aware. He also advised that grouting
could not be done the same day and I advised I was aware and could
possibly do that myself. He said he would send someone over w/ a helper
and asked if I had somewhere for them to cut tile since it was raining
and he didn’t want them walking through my house wet. I suggested there
was a small overhang in front or they could work out back where there
is no protection but is direct entry to the kitchen where the tiling was
being done. Given that they seemed to be offering to re-schedule the
job due to rain, I was surprised they showed up 30 min late. I was also
surprised it was both the guy on the phone and the 2 workers he said he
was sending. Since the voucher was only for 3 hours and I had never
worked w/ this company before, I was trying to keep this first job
limited so I could judge quality before deciding whether to give them
the rest of my work, so 3 people seemed a bit of overkill, but I had
not explicitly stated my intentions to keep it limited. There was a lot
of standing around by the two helpers. Although, I now understand why
he came with them, because he seemed to be the most knowledgeable (at
least about tile). But even with his oversight, they still did a poor
job.
They didn't use spacers whey laying the tile, just eyed
it. I could understand if they were hesitant to use their own spacers
since I had not committed to them doing the grout work and thus would
lose the spacers if they did not return. Or perhaps they didn't have
spacers, however, they had to make a store run because I did not have
the mastic or drywall necessary to patch a hole in the backsplash and
they could have purchased the spacers then. Aside from the spacing,
they also didn't do a very good job to keeping the tiles level with each
other (i.e. some lay closer to the wall with a thinner coat of mastic
and others stick out further with a thicker coat of mastic). They also
did a poor job of edging, both on the floor and the backsplash. On the
floor, what should have been a L shaped cut to go around a corner ended
up being 2 pieces. And on the backsplash, they didn't follow the rule
of always placing the cut edge of the tile at the outside where it
would be hidden by caulk.
In addition to the hole in the wall that needed repair before tiling, the
counter installers had ripped the paper surface of the drywall above the
bar and I asked their opinion as to whether to patch or
tile over. The owner commented that they could patch and make it look smooth but paint
match would be difficult and agreed w/ my idea to tile. However, they
then caused a similar rip in the drywall at the end of the backsplash
where the refrigerator is. I can only assume it was an accident, but
they did not acknowledge it nor offer to repair. Perhaps this was
because it was approaching the end of the work day and there would not
have been time to patch and paint, but they should have at least
acknowledged it.
I showed them the trim repair I needed done and they indicated
replacement would mean damaging the wall which would need to be fixed
and then touching up the paint would likely be difficult so the whole
wall would need to be painted. They suggested it would be better to try
patching the trim. Similarly, they suggested epoxying and buffing a
deep cut in my cultured marble sink would not be worth the effort, that
it would likely be fine (not discolor) and if not, cultured marble is
cheap enough to replace. I appreciated this honesty since it meant they were missing out on a potentially more complex job.
Although the 3 of them were here for almost 6 hours, they only charged
me for 4 hours of labor over the 3 covered by the voucher. Given the
quality of the work, I think this was a fair price.
"[member name removed], We are very sorry about your experience. I have no record of you or your home address for Custom Quality Carpentry. We are not affiliated with Handyman or Carolina handyman solutions. I will be sure that Angie's list gets this review posted to the correct company. Again I apologize for any confusion and for the hassle that you went through with your home repairs."
Kenneth came out to provide us with an initial estimate, and after a few questions and design details worked out. They got started. It took them about 2 weeks to finish the list. When they were finished, Kenneth personally came and walked through everything with us, and even did the few minor touch ups himself. He made the process very easy.
I even got a special surprise after work one day. We had chosen to sand and refinish our wood floors and stain them a little darker. But once our floors were completely sanded, stained with what I thought would have been a perfect color to our house, I changed my mind :) The color was just so dark, Kenneth agreed that my happiness was more important, although my husband didn't want to pay to have it done all over again. So as a surprise, Kenneth worked out a wonderful deal with my husband so that I was able to get the floors sanded again and back to the clear color for almost nothing! Kenneth and his crew were just so wonderful, positive, and skillful I am going to highly recommend Custom Quality Carpentry to everyone I can.
Licensing
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