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CQCHOME

General Remodeling, Kitchen and Bath Remodeling, Finished Carpentry and Woodworking,

About us

CQC Home Design Build is committed to community improvement, one home renovation project at a time. We believe that collaborating with homeowners is the best way to achieve a functional space that fits the unique design style for years to come. Our team of project developers, designers, consultants, project managers and craftsmen, certified aging in place specialists, and selection consultants, are ready to educate you on the possibilities for your next project.

Business highlights

20 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Residential Remodeling with Architectural Designs for permitting, site planning, both interior and exterior remodeling. CQC home won the BEST of award 5 years in a row for Kitchen Designer & General Contractor. We focus on Kitchen Remodeling, but also provide whole home remodeling designs and construction to include; Kitchens, Bathrooms, Attics, Basements, Bonus Room Additions, Screen Porches & Decks.

Services we don't offer

We do not currently offer and handyman services. Our teams simply aren't setup for small one-two day projects. We would be happy to help refer your project to some local carpenters.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.628 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
7%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 28 reviews

David B.
04/2019
5.0
remodeling, woodworking, home remodeling
  + 1 more
We’d give CQCHome six stars if we could! We are veterans of several major home renovation projects (some great, others bad). CQCHome was the best. We are very happy we selected them. They delivered a full kitchen replacement, along with new laundry room, bathroom, and office. From initial sales, through design, build, and warranty, CQCHome’s experience and skill earned our full confidence. Their planning and project management expertise kept our renovation on budget and on schedule (they finished early!) Communications were seamless throughout. Their sub-contractors are skilled and courteous. The CQCHome team was outstanding. A few special shout outs: Ken Combs (owner) was great during the initial proposal process. Pricing and estimation were easy thanks to Patrick Bowers. Ericka Combs and Stephanie Palm were wonderful during design phase and throughout – special thanks to them both for their creativity and patience as we waivered on materials and design choices. LaTina handled billing and change orders perfectly. Our project was managed by Shawn Norstrud, who is a star. His customer focus went way above our expectations. His carpentry crew was skilled, friendly, and great to have in our home – Sean, Noah, Justin, Marcus. Honorable mention to Dickon Housman who stepped in to guide us through an early engineering challenge. We’ve already recommended CQCHome to friends and neighbors. We’d happily work with them again. Six stars.
Description of Work: Remodel of Kitchen, Bath, Laundry, Office

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90,000

Kelly B.
06/2018
5.0
hardwood floor, remodeling, woodworking, home remodeling
  + 2 more
We worked with CQC on a major remodeling project that required complete renovation of the first floor of our home. We were impressed from the beginning and were even more impressed at the end. We have worked with a number of contractors over the years, in three different states, and CQC has been the best. 
We had three respected contractors meet with us to envision the work, as we wanted walls taken down, a master bed and bath reconfigured, a powder room added and a laundry room moved, and a kitchen that needed to be done. Ken Combs, the owner at CQC saw possibilities the other contractors did not and in a surprisingly short time had conceptualized the entire job and its parts in creative and effective ways. The team of people who oversaw and completed the work were outstanding. Shawn Norstrud, as project manager, worked closely with us on every aspect of the work. He was responsive and talented and helped solve every challenge. He is a very good problem solver, was pleasant at every turn, and saw the project to a successful conclusion down to every final detail. Sean Brockman and Justin Koch were key members of the team and did very good work as well. There was also excellent support at CQC headquarters, especially from Ericka Combs and the team on the many decisions on cabinets, lighting and plumbing fixtures, floor stains, and more. With months of working together, countless decisions to be made, and things homeowners invariably want added or changed along the way, relationships between homeowners and contractors are at high risk for tension. We thought the people at CQC were fair, effective, flexible and highly professional. The finished work is excellent, and if we have further work done on our home, we will work with CQC in an instant.
Description of Work: Major Home Renovation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150,000

Lin M.
08/2017
5.0
home remodeling
  + -1 more
.
Description of Work: Updated the Bathroom. Installed luxury shower, removed garden tub. Installed granite counter and new hardware as well as tile floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

DAVID R.
08/2017
4.0
home remodeling
  + -1 more
CQC stands for “custom quality carpentry” and the quality of their carpentry was excellent. One of the best things about this job was Raymond, the craftsman assigned to our project. He was on site daily and did much of the carpentry himself. Raymond was friendly, worked diligently and paid excellent attention to the details. He (and his supervisor Dickon) frequently communicated updates about the project and happily answered our questions. We felt comfortable with Raymond and Dickon in our home and knew that we could count on them to lock up and set the alarm if we were out when they finished for the day. CQC used sub-contractors for the electrical work, plumbing, tiling and painting. We were generally pleased with the quality of work performed by all, though we did need to bring a tiling error to CQC’s attention. Ken, the owner of CQC, came out to inspect the tiling job and not only acknowledged and apologized for the error, but had the shower floor ripped up and redone correctly the following Saturday. There was also some painting work that needed to be redone, but they took care of this quickly and without complaint. While all’s well that ends well, this job was not without some issues. The genesis of these issues occurred during the design phase. The CQC design team provided the big details CQC needed to get started—like the brand and style of tub, towel bars and shower heads. But they failed to address the finer details, such as where to place the shower heads, the height of the shower wall, and size and location of niches. Glossing over details like these resulted in small problems and inconsistencies that had to be solved during the construction phase. This poor planning also resulted in a lack of light where some illumination would be useful. When we have worked with interior designers in the past, they have stopped by to inspect the work, talk to contractors on site, and to ensure the job progressed according to plan. Once we signed the contract, we never saw the designers again. Perhaps our definition of a designer and theirs differ, but while we felt we got our money’s worth in the construction, we would not say the same about the design fee. CQC seems to have grown significantly over the past few years, and perhaps we experienced some of their growing pains. While the on-site work was excellent, we found that the back-office administration was not at the same level. Three problems that we would link to a lack of institutional maturity were 1) their initial budget projection, 2) a convoluted and incomplete agreement process, and 3) a delay in obtaining the building permit. The initial budget projection was a significant enough problem that it almost cost them our business. During the initial walk-through and discussion of the scope of the job, they gave us a rough estimate that the project would cost between X and Y. When the actual budget was presented to us, it was 20 percent higher than the high end of their estimate. (Of note, design was a separate cost and contract.) What frustrated us about this jump in costs was that during the design process, they kept reassuring us that all the materials and fixtures we were picking were within budget. We would have understood the price increase if we made design choices that would have driven up cost, but that was not the case. Our advice: Surprise the customer with a lower price than expected, not a higher one! Once we decided on the the scope of the project and communicated it to CQC, we expected to receive a written contract that specified the agreements on both sides – ourselves as homeowner and CQC as contractor. But CQC wanted us first to sign off on a “specification sheet,” which was not very specific at all, and agree to a payment schedule. We thought the process could have been more straight forward. Apparently, they are limited by their software which lacks flexibility. And finally, after they did the demo and much of the rough-in, work ground to a halt for 10 business days while waiting for the building permit to be approved. The initial permit filing was denied because CQC failed to submit it to the Health Department first, as was required because we have a well and a septic field. We don’t know how a contractor misses an important detail like this; we guess it was a lack of communication internally at CQC. This was especially frustrating because one reason we selected CQC was that they were able to start the project earlier and predicted a shorter timetable than that of the other contractor we considered. In conclusion we would say that CQC are better builders and contractors than they are designers and business people. We would be willing to hire them again, as long as Raymond was our foreman, but we would have design work done independently and have the designer remain involved with the job. Hopefully they learned some lessons from our job, can tighten up some of their practices, and future customers will benefit from the hiccups we experienced.
Description of Work: CQC Home partially designed and remodeled a large master bathroom, which after 28 years was worn and dated. The job entailed ripping out flooring tile, a Jacuzzi tub and shower, and replacing them with new tile flooring, a much larger tiled shower and a soaking tub. The remodel included an extensive amount of framing as three of four walls were ripped out and quite a bit of reframing was required to rebuild them to accommodate new windows, new plumbing, an enlarged shower stall with wall niches, and improvement to closet shelving. A large window was also removed requiring a section of new exterior board and batten.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Tracy C.
07/2017
5.0
remodeling
  + -1 more
The entire experience was great. I enjoyed working with the CQC Home team. The staff is top notch - the quality, care and customer service was second to none. I would hire this team again! They are amazing people.
Description of Work: I needed a renovation of an unfinished bonus room in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Queen U.
06/2017
1.0
hardwood floor, home remodeling
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$62,000

Stef J.
01/2017
5.0
home builders, woodworking
  + 0 more
Ken responded to my request for a quote, stopped by in two days and I had my cost and a sketch workup three days later. The price was fair, and when the job was scheduled his crew showed up five minutes early along with Ken who walked us all through the job. They were done in two days and when I wasn't quite satisfied with one detail they made no qualms about coming back the next morning and making me happy. The final bill was for the exact quoted amount, and the work done to the exterior of my home looks like the home was designed and built that way. Happy customer. I highly recommend, and we would use CQC again.
Description of Work: Exterior structural work to support the overhanging gable ends of our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Diane P.
01/2017
5.0
decks, remodeling, home builders, woodworking, home remodeling
  + 3 more
CQC Home re-built our house, re-using the foundation, roof, most of our hardwood floors, and most of the wall studs but little else. They did the design work, oversaw the asbestos remediation, and then in the next 4 months, rebuilt the house. The work included fixing structural issues; reconfiguring the floor plan; replacing all windows, doors and appliances; sealing the crawl space; building 3 retaining walls and repaving the driveway. The workmanship is excellent. Though we encountered a few problems and misunderstandings, Ken (the CQC Home owner), worked with us to reach mutually agreeable compromises without blowing our budget or diminishing the house's look. All of the CQC employees and subcontractors were professional and easy tow work with. They were willing to talk to us and answer all of our questions. Overall, a very good experience.
Description of Work: Saved foundation, roof, most of outside siding and interior studs. Rebuilt everything else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dori M.
01/2017
5.0
remodeling, home remodeling
  + 0 more
Kelly was amazing to work with as a designer. I had a lot of ideas of what I liked but the choices were overwhelming. She read my mind and managed to find products that would keep us in budget. Kenny made sure we knew what we would be paying up front. Dickon was our PM and he and his crew and subs (special shout out to Mike) worked tirelessly to get our job done in time for the holidays. They were clean, courteous, on time, and did great work. I couldn't be happier with the results! I highly recommend them for any size job!
Description of Work: We had CQC Home do a kitchen remodel for us. It was a total gut job...where you take it down to the subfloor and studs. We had new windows installed, walls taken out, siding, and a completely new floorplan for the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ryan M.
04/2016
5.0
remodeling, home remodeling
  + 0 more
My wife and I were on Love It or List It in Raleigh and CQC was the contractor in charge of our home renovation. The finished product was fantastic and very high quality, but in all honesty, that wasn?t what impressed me the most. I was left feeling extremely comfortable and confident knowing that our house was being taken care of so well while we were essentially moved out. Mike and his crew reached out to us at the very beginning of the project and provided us with his cell phone number letting us know he was personally there for us day or night if any issues came up. The product behind the walls was just as high quality as the finished product that we get to enjoy each and every day. There was a part of me that was very concerned that with the rushed timelines of the filming that the product quality would suffer but this was not the case at all. They turned our fixer upper into a beautiful home, one that we will happily love for a long time! Thanks CQC!
Description of Work: Renovation of our laundry room, half bath, guest bathroom, master bathroom, bonus room and a variety of other smaller projects around the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Jason M.
05/2015
5.0
remodeling
  + -1 more
CQC was on time and on budget. I had them order and install a new customer back door for my house. They showed up on time, did the necessary installation and replaced trim. They also did some very nice tile work to finish it off; it took two more days than initially quoted (seven versus five) but they communicated this would be the case and it was no problem. I will definitely call them again.
Description of Work: I had them remove a fireplace, chimney back door and window and replace with a new big french door.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Laura E.
01/2015
5.0
decks, remodeling
  + 0 more
It took me a LONG time to find the right contractor for my project, but I?m so glad I found my way to CQC. Owners Ken Combs and Michael Hayes and the entire CQC team have been incredibly professional, responsive and a joy to work with, and their craftsmanship and attention to detail has been absolutely outstanding. They made my vision of a new front porch and walkway a reality. In addition to doing big projects, CQC also has a small jobs/handyman division that works on an hourly rate. I definitely plan to use them to help with things large and small in the future.
Description of Work: Built a new front porch and walkway that transformed the look of my home. Also replaced the entire roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

William T.
09/2014
5.0
remodeling, contractors, decks, woodworking
  + 2 more
The screened porch looks great and is performing wonderfully for us. It is exactly what we wanted. And the entire process--from the initial on-site consultation, to the design phase, to the construction phase, to the final walk-through--was handled by CQC with exceptional professionalism, excellent communication and follow-through, first-rate construction, use of good quality materials, and close attention to detail. Ken Combs and Michael Hayes were both a pleasure to work with. Even more important to the project was Teague Wagner, the lead carpenter on our project. Teague possesses first class carpentry and construction skills as well as excellent communication skills. Teague provided me with daily updates during the course of construction and promptly responded to my questions along the way. He and his crew never took a workday off from the first day of the project to its completion a month later. He skillfully handled all aspects of the on-site construction process, plus the project management work that is so important to a successful construction project, such as ordering materials, scheduling deliveries, and obtaining inspections approvals.
Description of Work: Custom Quality Carpentry (CQC) built a large screened porch for us, including custom built-in cabinets and an outdoor fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39,000

James K.
09/2014
5.0
remodeling, decks
  + 0 more
It could not have gone better. From the moment I spoke to CQC's office staff who gathered information regarding the scope of our project, to the completion of the design-build, every person representing the company was highly professional, competent, and exceptionally capable. They began the job as planned and staffed it everyday until complete. They went out of their way to please our every request with a willingness and eagerness that isn't seen very often. There is not a single thing I would have wanted them to do differently if I started over again. Additionally, I will use them for any home maintenance issue and/or any future remodel plans that we choose to do. I cannot more highly recommend this company to anyone needing a top-rate construction company to modify or take care of their home.
Description of Work: CQC produced conceptual drawings, design plans, engineering, and permits to build a large deck and screen porch connected through a breezeway to our home. Porch is complete with motorized retractable screens, masonry fireplace, electric, gas, and plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150,000

Debra M.
09/2014
3.0
remodeling, decks, deck cleaning
  + 1 more
We are very happy with the screen porch. We had some concerns about the door they installed but they resolved our concerns promptly. The minor repairs and painting went pretty well. The painters did leave some overspray on the patio that has not been resolved. The under deck drainage system is not satisfactory. There are multiple leaks, more than we can count. Only half the patio underneath the deck remains dry during and after rain. After an initial response that they would address the problems, we have not heard from them in several weeks. We could have wished for them to have kept the work area neater during the work but they did clean up completely at the end.
Description of Work: Screened in a covered deck, stained the deck and railings, installed an under deck drainage system, and minor exterior siding repairs.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$15,000

Response from CQCHOME
Thank you for your feedback. We aim to please and give our clients the 100%. We are sorry to hear that you were not fully satisfied in all areas. We do have a lifetime warranty on our craftsmanship, but we are only as good as the products chosen. The CQC team has been out to adjust the weather proofing system since this review and we hope that you will give us a call for future projects.

Orion T.
08/2014
5.0
remodeling, home remodeling
  + 0 more
Ken Combs is a pleasure to work with. He worked within our rather tight timeline and completed all the work ahead of schedule while we were on vacation. The best part was Ken's responsiveness and professionalism. He was always ready to answer questions and sent us updates with photos while we were away. We're thrilled with the result. The new floors came out great. Our 100+ year old house had some tricky uneven spots that Ken's crew managed to smooth over. They also did a fantastic job patching and refinishing the original heart pine floor, a job that other flooring contractors we'd talked to balked at. We're also pleased with excellent tiling work in the guest bath remodel.
Description of Work: Removed existing flooring and installed hardwood floors; patched and refinished existing 100+ year old floor; demoed and remodeled bathroom; installed new gutters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19,500

Response from CQCHOME
Thank you for asking CQC for the help on your project. It was a pleasure working with you guys and are very excited about the results. We even featured your project on Houzz and in our company Blog. It turned out great :) we are happy that we were chosen to help out with your project.

Bryan S.
05/2014
3.0
remodeling, contractors, woodworking, home remodeling
  + 2 more
Unfortunately, we had a very poor experience with CQC and we hope others will heed our warning and elect not to hire CQC. Poor craftsmanship, lack of attention to detail, and unpleasant interactions with CQC staff while trying to resolve problems were our major frustrations with CQC. An example of poor craftsmanship was three custom glass cabinets doors; after two failed attempts for CQC to product the 'custom' cabinet doors we settled for solid doors. Our project start on February 17 and was suppose to last three weeks. By mid-April, 9 weeks later, it was very clear that CQC was not capable of completing our project to an acceptable standard. We final agreed forgo a number of outstanding punch list items and call the project done. We can list example after example after example of why we would not recommend CQC. In my professional career I am commercial real estate developer; I've managed new construction and building renovations for approximately 350,000sf of space. I work with architects, engineers, and commercial general contract's on a daily basics. I unfortunately made a poor choice for a residential general contractor for my personal project and I hope my review will prevent you from making the same mistake.
Description of Work: We hired Custom Quality Carpentry (CQC) as a general contractor for our kitchen renovation. The project consisted of demoing our existing kitchen to the studs and rebuilding the kitchen with a completely different floor plan.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$25,000

Response from CQCHOME
I try my best to make sure each of my clients are happy with both the end product and their entire experience with CQC. This is well documented in our many positive reviews from satisfied clients posted online and offline. All remodeling projects are fluid and require adjustments by the owner and the builder as they encounter challenges - whether they be aesthetic, cost related or practical in nature. CQC tried its very best to respond to these challenges and deliver the most beautiful kitchen possible. However, CQC immensely values customer satisfaction and we will certainly take your feedback to heart. The end product for this client is an absolutely gorgeous new kitchen that my team and myself are very proud of. You can view photos of the project at: [hyperlink removed] Sincerely, Kenneth Combs, Owner CQC

Deborah G.
05/2014
1.0
remodeling, home remodeling
  + 0 more
I was contacted on Monday (via email) by Chuck. I told him I pretty much knew what I wanted but I needed some guidance/suggestions. I was told that I needed to decide how much I wanted to spend and call them back. I don't think so ....
Description of Work: Went to showroom during their open house & spoke with Ken Combs. He and his wife were very nice & informative. I was told I would be contacted on Monday to make an appointment for an estimate for a bathroom remodel.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0

$13,000

Response from CQCHOME
We try our best to help all homeowners that call us to assist with their home improvement needs. This is well evidenced by our many happy reviews from happy clients and was certainly the case with this homeowner. Inquiring about a homeowners budget is something we discuss early on in our process with prospective clients. We are happy to build the highest quality project no matter what the budget. Ensuring that we stay on budget with your project is as important to you as it is to us. Best regards, Chuck

Andrew S.
12/2013
4.0
home remodeling
  + -1 more
I purchased a web deal for 3 hours of labor from Handyman Solutions, which I gather from the website (http://carolinahandyman.com), is the same company as this. I mentioned the deal when I called, per the voucher instructions. The representative seemed very curt. She asked what kind of work I needed done and I said I had a bunch of small jobs (tile, trim repair, drywall repair) and without inquiring further as to how much work, she advised someone would be here the following day at 10:30. I asked if it was just for a quote or to actually do work and she said that with the vouchers, they just show up to do work. I was skeptical since most jobs are not precisely 3 hours and it would be difficult for them to do scheduling without knowing how much potential over-run a given job might have, but with them having availability the following day, I thought maybe scheduling was not an issue. I was surprised she didn’t ask whether or not I had materials. About 45 min before arrival, a worker (who I later deduced was the owner) called to get more details and I described the jobs to which he responded it would be more than 3 hours and I acknowledged I was aware. He also advised that grouting could not be done the same day and I advised I was aware and could possibly do that myself. He said he would send someone over w/ a helper and asked if I had somewhere for them to cut tile since it was raining and he didn’t want them walking through my house wet. I suggested there was a small overhang in front or they could work out back where there is no protection but is direct entry to the kitchen where the tiling was being done. Given that they seemed to be offering to re-schedule the job due to rain, I was surprised they showed up 30 min late. I was also surprised it was both the guy on the phone and the 2 workers he said he was sending. Since the voucher was only for 3 hours and I had never worked w/ this company before, I was trying to keep this first job limited so I could judge quality before deciding whether to give them the rest of my work, so 3 people seemed a bit of overkill, but I had not explicitly stated my intentions to keep it limited. There was a lot of standing around by the two helpers. Although, I now understand why he came with them, because he seemed to be the most knowledgeable (at least about tile). But even with his oversight, they still did a poor job. They didn't use spacers whey laying the tile, just eyed it. I could understand if they were hesitant to use their own spacers since I had not committed to them doing the grout work and thus would lose the spacers if they did not return. Or perhaps they didn't have spacers, however, they had to make a store run because I did not have the mastic or drywall necessary to patch a hole in the backsplash and they could have purchased the spacers then. Aside from the spacing, they also didn't do a very good job to keeping the tiles level with each other (i.e. some lay closer to the wall with a thinner coat of mastic and others stick out further with a thicker coat of mastic). They also did a poor job of edging, both on the floor and the backsplash. On the floor, what should have been a L shaped cut to go around a corner ended up being 2 pieces. And on the backsplash, they didn't follow the rule of always placing the cut edge of the tile at the outside where it would be hidden by caulk. In addition to the hole in the wall that needed repair before tiling, the counter installers had ripped the paper surface of the drywall above the bar and I asked their opinion as to whether to patch or tile over. The owner commented that they could patch and make it look smooth but paint match would be difficult and agreed w/ my idea to tile. However, they then caused a similar rip in the drywall at the end of the backsplash where the refrigerator is. I can only assume it was an accident, but they did not acknowledge it nor offer to repair. Perhaps this was because it was approaching the end of the work day and there would not have been time to patch and paint, but they should have at least acknowledged it. I showed them the trim repair I needed done and they indicated replacement would mean damaging the wall which would need to be fixed and then touching up the paint would likely be difficult so the whole wall would need to be painted. They suggested it would be better to try patching the trim. Similarly, they suggested epoxying and buffing a deep cut in my cultured marble sink would not be worth the effort, that it would likely be fine (not discolor) and if not, cultured marble is cheap enough to replace. I appreciated this honesty since it meant they were missing out on a potentially more complex job. Although the 3 of them were here for almost 6 hours, they only charged me for 4 hours of labor over the 3 covered by the voucher. Given the quality of the work, I think this was a fair price.
Description of Work: Finished a floor tile job where the "edging" (cut tiles near the wall) was never completed and tiled the kitchen backsplash. Also installed an outlet box for a bathroom light fixture which the builder neglected to install.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$360

Response from CQCHOME
[member name removed], We are very sorry about your experience. I have no record of you or your home address for Custom Quality Carpentry. We are not affiliated with Handyman or Carolina handyman solutions. I will be sure that Angie's list gets this review posted to the correct company. Again I apologize for any confusion and for the hassle that you went through with your home repairs.

Gabrielle D.
11/2013
5.0
remodeling
  + -1 more
It was the best customer service I've ever experienced. The workers were very prompt, polite, well-mannered, and sufficient of their work. Nothing was damaged or out of place and when the workers were done they cleaned up all the old material and took it with them. If highly recommend this service to anyone looking to have work done to their home.
Description of Work: Replaced the shingles on the roof and gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Charles S.
07/2013
5.0
remodeling, woodworking
  + 0 more
Went very well. They were here when they said they would be, cleaned-up afterwards.
Description of Work: A few projects but the bulk of the work involved interior trim carpentry. They installed some new moldings, repaired some areas or damaged floor/molding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,875

Robert K.
07/2013
5.0
remodeling
  + -1 more
Our project went smoothly and turned out better than expected. Ken and his crew were very courteous and professional. Ken has great communication skills and responded to all of our questions and concerns immediately. He also is very genuinely concerned about the quality of the work and your happiness. Basically, we had a very large closet on the basement level of our house. We also have a bedroom and a "man cave" down there so it made sense to have a bathroom down there too. Initially, I thought we'd just add a very small half bath but after speaking with Ken we decided to go ahead and add a full bath with a walk-in shower. The large closet was divided in half and a sump pump was installed on the other side of the bathroom wall in the closet, there is still plenty of room in closet. The bathroom floor was tiled and so were the shower walls, no fiberglass insert. It all seems to work very well and we are thrilled with the final result. I wish I could insert a picture. I should say also that the first contractor we talked to about this job quoted us $20,000, Ken did it for half that. We also had some rotten back stairs replaced that lead from our back door down to the yard. It's a large flight of stairs. Again, we were really surprised at the quality of the new stairs, they're very sturdy and much more attractive than what was there. Also, we had two old sets of sliding doors replaced. One was replaced with French doors. The new doors are a big improvement and the crew did an excellent job of making sure the new doors were installed correctly and the trim surrounding looks perfect. We will be calling Custom Quality Carpentry for all of our future needs. Seriously, we have done a lot to our house and I have dealt with a lot of contractors and this was the best experience yet!
Description of Work: Converted basement closet into a full bathroom with installed sump pump. Replaced old sliding glass doors. Replaced outdoor stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Jerri R.
05/2013
5.0
remodeling, home remodeling, sunrooms
  + 1 more
We were so pleased with all that Custom Quality Carpentry was able to provide for us. He was able to answer all of our questions from the estimate to the proposal to the everyday work being done and he was always updating us with his schedule. He was in constant contact with us and we were never wondering what was happening next. His crew was very polite and were very helpful. Kenneth came out to provide us with an initial estimate, and after a few questions and design details worked out. They got started. It took them about 2 weeks to finish the list. When they were finished, Kenneth personally came and walked through everything with us, and even did the few minor touch ups himself. He made the process very easy. I even got a special surprise after work one day. We had chosen to sand and refinish our wood floors and stain them a little darker. But once our floors were completely sanded, stained with what I thought would have been a perfect color to our house, I changed my mind :) The color was just so dark, Kenneth agreed that my happiness was more important, although my husband didn't want to pay to have it done all over again. So as a surprise, Kenneth worked out a wonderful deal with my husband so that I was able to get the floors sanded again and back to the clear color for almost nothing! Kenneth and his crew were just so wonderful, positive, and skillful I am going to highly recommend Custom Quality Carpentry to everyone I can.
Description of Work: We had a few projects that we were hoping to get finished before the summer. We wanted to add a loft-like landing to where our two-story foyer was. We also wanted a master bathroom. As for outside a screen porch and some fencing repairs were hopeful. Kenneth and his team were able to provide all of that and more. Custom quality carpentry was able to help with our large projects, like the screen porch, but also was extremely helpful in our smaller "handyman" needs as well. -We added a 8x10 floor system to our upstairs (foyer area) with new carpet, outlets, and lighting. -Stripped and refinished our hardwood floors, twice :) -Having the screen porch rebuilt with removable screens put on -Master Bathroom renovation - including moving a wall, adding additional outlets, new lighting, new solid surface vanity, new toilet, and a 200sqft tile walk-in shower -Our handyman list included: Installing a few lights and ceiling fans around the house, wall mounting our TV, changing our front door handle, painting misc. areas. -Rebuilt and stained our 1000' fence and he built a couple of gates for us too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Kristen H.
05/2013
5.0
home builders, contractors, woodworking, deck cleaning, decks, remodeling, home remodeling, sunrooms
  + 6 more
Custom quality carpentry did an AMAZING job for me in the quickest time possible. My husband and I were trying to buy a house and our appraiser had a huge list of demands. We called CQC because of a recommendation from a friend and the work was COMPLETED in one day. We had a huge honey-do list from the appraiser which included fixing leaks and flashing on the roof, installing new siding pieces, installing carpet inside the entire 2000 sq. ft. house, checking on the condition of the plumbing and electrical throughout the house,and installing many new light fixtures. The work was done very well, it stayed within our budget, and it was done so quickly we were able to move forward and finish purchasing the home. I will never have another job done on my house by anyone else. They were so friendly and professional. I have a kitchen and bathroom remodel/construction job required next, and they will be building those for me. I will write another review in a few months once I can get those jobs done.
Description of Work: Roof cleaned Flashing installed Roof leaks fixed New siding cut to fit and installed New carpet installed in entire house Electrical and plumbing examined to determine they were safe New light fixtures installed throughout home, including ceiling fans

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Deborah L J.
04/2013
5.0
decks
  + -1 more
Awesome! Project started quickly after meeting. Ken and Mike were quality oriented and used their time wisely. Little waste in materials. Labor and creativity was spot on. They were open to ideas and had great skills with all equipment.
Description of Work: 8x18 deck with lattice privacy panels and lots of details; 2 custom 5x3 flower boxes; both pretty and functional. Turned a grey back yard into personal retreat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200
    • 1(current)
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Contact information

5102 Durham Chapel Hill Blvd 100, Durham, NC 27707

https://cqchome.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 3:00 AM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Decks and Porches,
Homebuilders,
Unfinished Carpentry,
Sunrooms and Patio Enclosures,
Deck Maintenance,
Hardwood Flooring Sales and Installation,
Outdoor Kitchens,
Siding

FAQ

CQCHOME is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 3:00 AM

Saturday: Closed

CQCHOME accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CQCHOME offers free project estimates.
Yes, CQCHOME offers eco-friendly accreditations.
No, CQCHOME does not offer a senior discount.
Yes, CQCHOME offers emergency services.
Yes, CQCHOME offers warranties.
CQCHOME offers the following services: Residential Remodeling with Architectural Designs for permitting, site planning, both interior and exterior remodeling. CQC home won the BEST of award 5 years in a row for Kitchen Designer & General Contractor. We focus on Kitchen Remodeling, but also provide whole home remodeling designs and construction to include; Kitchens, Bathrooms, Attics, Basements, Bonus Room Additions, Screen Porches & Decks.
We do not currently offer and handyman services. Our teams simply aren't setup for small one-two day projects. We would be happy to help refer your project to some local carpenters.

Contact information

5102 Durham Chapel Hill Blvd 100, Durham, NC 27707

https://cqchome.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 3:00 AM
Saturday:
Closed