We are very satisfied with purchase of windows for whole house and sliding glass door, from beginning to finished job everyone was courteous and making sure we got exactly what we wanted. The installers showed the process of installing ( amazing), would recommend Champion Windows for anyone wanting a professional job and high quality products.

We purchased several windows and a door last April. The company had us resign contracts and we had a separate contract for the door we purchased. I only agreed to do this and spend 4,000 on a door because we got a discount on the windows by purchasing the door. After several months of waiting we inquired about the status of the windows and discovered our order had been canceled because they could no longer honor the price we were quoted. Due to he companies negligence and our lack of trust in them we decided to cancel the order for the door. We were told we wouldn’t get our 1,100 deposit back. Customer service has been extremely poor with this company.

From the beginning, the service was top-notch. I got a great explanation of their options, quality, and timeline, and although their windows weren't the cheapest, they went out of their way to make sure I got a decent price. They maintained the timeline originally described, despite COVID, and were extremely prompt, professional, efficient, and friendly the day of. They even removed old lumber from my patio that I wanted to get rid of. I was very happy with Champion and would gladly recommend to others.

Install went great! Love the windows and the work! Turned out way better than I could've imagined.

Scheduled our appointment a week out. Received a confirmation voicemail the day before the appointment. No one showed up for the appointment. Tried to call two days later, and got a voice mail, did not leave a message, too annoyed.

Needed windows put in on our screened in porch. The initial person came out and gave us a quote, measured and completed the contract with us. A second person came out to confirm the measurements several days later. Then a few days after that, after a contract was in place and promises had been made to do the work, a sales manager called to cancel the order because he didn't like the quote the original man had given us (that we had signed a contract on). Very disappointing and incredibly unprofessional. As a project manager, I know that if my company makes a bad quote/estimate, we still should honor it and deal with the individual that made it within our company and eat the overage. You cannot just decide that you don't want to do it after 2 meetings (that I had to set time aside for) and a signed contract. There was a small line in the fine print of their contract saying they could cancel the contract prior to work being performed for any reason - and that prevented me from being able to pursue anything further with them, however, i do not want anyone else to fall victim to their bait and switch. The sales manager told me the only way they could do the work would be if we were to pay nearly double the original agreed upon amount. He then emailed me the contract with that line highlighted just to prove a point after I called him on his company's unprofessionalism. I feel like they should have honored their word and followed through with their promises. Do NOT fall into this trap. The technicians that came to the house were very friendly and nice, however they were overruled by their sales manager and we wound up without a project in place. Very disappointed!

Perfect. Got the job done quickly. If we found any problems they quick fixed.

Excellent. No complaints. I can't remember the exact pricing, but it was not unreasonable. I don't think they were outrageous, and I think they did a fine job. They were here when they said they would be here. We were very pleased. They did everything well. They came in; they worked quickly efficiently, knew what they were doing, cleaned up after themselves. We were very pleased. They did it in the period of time, I can't remember how long they said it would take, just a couple of days, and they did it quickly and we have had no problems since. I would never hesitate to use them again.

They came to my house to do an estimate. They came out to get the contract initially and then they did the roof. We paid enormous money for the roof. After the fist rain, almost my whole ceiling in the den came through, water and chunks of the den. The guy who did the work was not longer with them. They fixed it, it was a hassle for me  It was not good work at all, they were cooperative, had a listening ear and came out and assessed. They have a select few that do a good job. The price was very expensive. They made a great effort to fix everything make it right. One time it was hard to get a hold of  them and I had to leave messages.  It was not a great experience, for the price I paid it should have been done right in the first time. 

It worked out very well. They offer a more superior product. The work was very well done and went as they said it would be. They have a lifetime warranty. They are just high quality windows and I'm very happy with them.The communication was fine.

The guys were professional. They responded to our question. Showed us how to use the windows and made sure we were satisfied with the windows.

We told Tony as he was measuring the windows that we had looked at the website and liked the $250 promotion. When he gave us the quote, I was surprised that he only gave us one $250 promotion off on 9 "Champion Premium High Performance Vinyl Windows" when I thought it was $250 off each window. I was right. When he left, I checked the website and emailed him with this information. One week later, his boss Blake called me to say that the quote he gave us was for "Founders Series" windows and not the ones that were $250 off. That's not true. Tony never mentioned giving us anything other than the ones listed on the website, the window he showed us was the one listed on the website, and he gave us the promotion -- just for one window instead of 9. PLEASE USE CAUTION WORKING WITH THIS COMPANY. We, of course, are hiring a different company in whom we have confidence.

It went well except for in phase 2 the windows were slow to arrive due to an issue with warehouse ownership change over or something like that. I was never contacted about the delay and I was irritated about how long I had to wait and there was no communication. As soon as the windows did come in they immediately got them installed

Excellent service and product

Very well every body from sales person to installers were top notch

SEE THE ABOVE STATEMENT

The company called to change the time twice and although we had CSS permission to obtain the estimates the company required the homeowner to be present. This was not what I was told when the appointment was scheduled and on the last call, the sales representative initially called to change the time again. When that time did not work is when they mentioned needing the seller present.

Once it got started and we cleared up a couple of things it went great. They did a good job and we are enjoying our sunroom.

Great job by Champion especially by the installer Sean Gilligan.

The team of Shawn and Greg were fabulous to work with . They were efficient, cleaned their workspace, and very knowledgeable. I would recommend Champion to anyone who needs their services. We also had them install windows many years ago and still love them. The management was very helpful and patient, since this was an insurance claim job.

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10 mins after our appointment time, the sales rep called to say he was still at his 3pm appointment. We were to meet at 6 at the new house we bought but do not live in yet. I called the office number at 6:08 and left a message. It was not returned.
That was our first and last experience with this company.