CARPE DIEM CLEANING
About us
Angie's List discount of $20 off the first cleaning after a free consultation. No contract required for service. We send teams of 2-3 to each job, with the same team sent consistently to each regularly scheduled job. Payment is due upon receipt of services- clients can set up automatic credit card billing prior to services or leave a check at each regular cleaning.
Business highlights
Services we offer
Ongoing maintenance housecleanings (weekly or every 2 or 4 weeks), move-in and move-out cleanings, one-time/seasonal cleanings. Carpet cleaning also available.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 12% | ||
| 3% | ||
| 6% | ||
| 5% |
"Thank you for taking the time to grade us! Please know that your feedback is very important to us and your business with Carpe Diem is greatly appreciated!"
"Thank you for the great review, your feedback is always important to us! We appreciate your continued service with us over the years and we really value you as a client."
"Thank you for your review ! We've really enjoyed having you as a client through the years. The holiday season is our busiest time of the year, and we do our best to accommodate all requests. We appreciate your patience with us during that time of year and thank you for staying with us throughout the year."
"Thank you for the great review! We appreciate your continued service with us over the years!"
My wife and I have been using Carpe Diem for about six months now. Initially they were pretty good and our biggest complaint was that the cleaning team would not replace items they cleaned in the same location once they were done, so we'd have to run around the house every other week to move pictures, electronics, kitchen equipment, etc. back to their original positions.
Over the last two or three months, however, there have been several management changes and just terrible service. The best way I can describe it is that the cleaning teams have no respect for the house.
To summarize some of my issues: they have chipped the wood on my banister, gouged my hardwood floors, dented and marked up my walls, clogged a toilet with cleaning supplies, missed entire rooms, discolored a wooden bench with bleach cleaner, and damaged my coffee machine (and they still don't put things back the way they were). Most of this is due to slamming equipment around (particularly this shop-vac they use) and generally trying to get the job done as fast as possible.
At the same time, they spend a good amount of time texting and talking on their cell phones. I work from home and see this activity but have been told not to try to communicate with the teams directly and to only discuss issues with management, which is incredibly frustrating, particularly when the management changes ever couple of weeks. For those rooms that they do clean, they do an alright job, but there is still plenty of dust on ledges and corners -- not a very detail oriented operation.
As I said at the start, this is just my experience with the Cary/Apex team, but I have a hard time believing all of these glowing reviews given how different my experience has been.
"We are very sorry that your experience with Carpe Diem was not fully satisfactory! What you've described is by no means a typical experience for our clients. We did undergo some recent changes to our Cary Branch which may have compounded any issues with communication about your home and your concerns to upper management. Both the Manager and the crew member who were responsible for the issues in your home have since been let go. Currently we do have solid management in place with the Cary Branch, and are confident that we can continue delivering the high quality service and communication that has put us on the map. We are very sorry that we were not able to resolve your concerns to your full satisfaction and want to extend our sincere apologies for this inconvenience."
"Thank you for your review! We appreciate your continued service with us!"
"Thank you [removed name]! We are happy to hear that you are satisfied with your cleanings and our customer service!"
"Thank you [Member Name]! We enjoy cleaning for you!"
"Thank you! It is our pleasure to clean for you every 2 weeks! We have enjoyed having you as a client for so long and look forward to cleaning for you for many more years!"
"Thank you for your kind words! We truly value you as a client and have enjoyed working with you over the years!"
"We enjoy working with you- thank you for your business with us!"
"Thank you so much for the great review! We value your business and enjoy having you as a client!"
"Thanks so much for the fantastic review! We really appreciate you providing details about your experience with us!"
"Thanks for the great review! We enjoy having you as a client!"
"Thank you for your review! We really appreciate your feedback, please don’t hesitate to let us know if there are areas we need to correct or improve!"
"Thanks for the great review! We appreciate your business with us!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.