CARPE DIEM CLEANING
About us
Angie's List discount of $20 off the first cleaning after a free consultation. No contract required for service. We send teams of 2-3 to each job, with the same team sent consistently to each regularly scheduled job. Payment is due upon receipt of services- clients can set up automatic credit card billing prior to services or leave a check at each regular cleaning.
Business highlights
31 years of experience
Services we offer
Ongoing maintenance housecleanings (weekly or every 2 or 4 weeks), move-in and move-out cleanings, one-time/seasonal cleanings. Carpet cleaning also available.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5105 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 12% | ||
| 3% | ||
| 6% | ||
| 5% |
Showing 1-25 of 105 reviews
Shannon V.
May 2018
Well. When we have had special scheduling requests they have met our needs.
Erin S.
Jan 2018
Thorough cleaning, and easy to communicate/coordinate with the office.
Charles S.
Jan 2018
Very well--have been using them for years.
Mark O.
Jul 2017
fine ladies come periodically
Response from CARPE DIEM CLEANING
"Thank you for taking the time to grade us! Please know that your feedback is very important to us and your business with Carpe Diem is greatly appreciated!"
Amy F.
Jun 2017
Very well. Always responsive and flexible when needed. Easy to communicate with.
Response from CARPE DIEM CLEANING
"Thank you for the great review, your feedback is always important to us! We appreciate your continued service with us over the years and we really value you as a client."
Elizabeth V.
Feb 2017
Always arrive when expected, Keeps our home clean. Workers are friendly. Fees are reasonable for service provided. Rescheduling around holidays and during has been challenging and not always possible.
Response from CARPE DIEM CLEANING
"Thank you for your review ! We've really enjoyed having you as a client through the years. The holiday season is our busiest time of the year, and we do our best to accommodate all requests. We appreciate your patience with us during that time of year and thank you for staying with us throughout the year."
Erin S.
Jan 2017
Consistent, thorough, easy to adjust schedule as needed
Lillie S.
Dec 2016
They are very thorough.
Margaret W.
Jun 2016
unknown
NORMAN K.
May 2016
We use them every two weeks.
NORMAN K.
Apr 2016
unknown
Response from CARPE DIEM CLEANING
"Thank you for the great review! We appreciate your continued service with us over the years!"
Scott C.
Oct 2015
The most important thing to note before I start is that there are many different branches of this company with different management and cleaning teams. This review is for the Cary/Apex team. I can only assume the sterling five-star reviews are for the other areas because our experience has been so much different.
My wife and I have been using Carpe Diem for about six months now. Initially they were pretty good and our biggest complaint was that the cleaning team would not replace items they cleaned in the same location once they were done, so we'd have to run around the house every other week to move pictures, electronics, kitchen equipment, etc. back to their original positions.
Over the last two or three months, however, there have been several management changes and just terrible service. The best way I can describe it is that the cleaning teams have no respect for the house.
To summarize some of my issues: they have chipped the wood on my banister, gouged my hardwood floors, dented and marked up my walls, clogged a toilet with cleaning supplies, missed entire rooms, discolored a wooden bench with bleach cleaner, and damaged my coffee machine (and they still don't put things back the way they were). Most of this is due to slamming equipment around (particularly this shop-vac they use) and generally trying to get the job done as fast as possible.
At the same time, they spend a good amount of time texting and talking on their cell phones. I work from home and see this activity but have been told not to try to communicate with the teams directly and to only discuss issues with management, which is incredibly frustrating, particularly when the management changes ever couple of weeks. For those rooms that they do clean, they do an alright job, but there is still plenty of dust on ledges and corners -- not a very detail oriented operation.
As I said at the start, this is just my experience with the Cary/Apex team, but I have a hard time believing all of these glowing reviews given how different my experience has been.
My wife and I have been using Carpe Diem for about six months now. Initially they were pretty good and our biggest complaint was that the cleaning team would not replace items they cleaned in the same location once they were done, so we'd have to run around the house every other week to move pictures, electronics, kitchen equipment, etc. back to their original positions.
Over the last two or three months, however, there have been several management changes and just terrible service. The best way I can describe it is that the cleaning teams have no respect for the house.
To summarize some of my issues: they have chipped the wood on my banister, gouged my hardwood floors, dented and marked up my walls, clogged a toilet with cleaning supplies, missed entire rooms, discolored a wooden bench with bleach cleaner, and damaged my coffee machine (and they still don't put things back the way they were). Most of this is due to slamming equipment around (particularly this shop-vac they use) and generally trying to get the job done as fast as possible.
At the same time, they spend a good amount of time texting and talking on their cell phones. I work from home and see this activity but have been told not to try to communicate with the teams directly and to only discuss issues with management, which is incredibly frustrating, particularly when the management changes ever couple of weeks. For those rooms that they do clean, they do an alright job, but there is still plenty of dust on ledges and corners -- not a very detail oriented operation.
As I said at the start, this is just my experience with the Cary/Apex team, but I have a hard time believing all of these glowing reviews given how different my experience has been.
Response from CARPE DIEM CLEANING
"We are very sorry that your experience with Carpe Diem was not fully satisfactory! What you've described is by no means a typical experience for our clients. We did undergo some recent changes to our Cary Branch which may have compounded any issues with communication about your home and your concerns to upper management. Both the Manager and the crew member who were responsible for the issues in your home have since been let go. Currently we do have solid management in place with the Cary Branch, and are confident that we can continue delivering the high quality service and communication that has put us on the map. We are very sorry that we were not able to resolve your concerns to your full satisfaction and want to extend our sincere apologies for this inconvenience."
Margaret W.
Jul 2015
unknown
Response from CARPE DIEM CLEANING
"Thank you for your review! We appreciate your continued service with us!"
NORMAN K.
Apr 2015
unknown
Susan S.
Jan 2015
unknown
Response from CARPE DIEM CLEANING
"Thank you [removed name]! We are happy to hear that you are satisfied with your cleanings and our customer service!"
Charles S.
Jun 2014
unknown
Lisa H.
Jun 2014
I have been using them for years. They do a good job, they always come, they are reliable. They are not cheap.
Response from CARPE DIEM CLEANING
"Thank you [Member Name]! We enjoy cleaning for you!"
Harry A.
May 2014
unknown
Response from CARPE DIEM CLEANING
"Thank you! It is our pleasure to clean for you every 2 weeks! We have enjoyed having you as a client for so long and look forward to cleaning for you for many more years!"
NORMAN K.
Apr 2014
unknown
Response from CARPE DIEM CLEANING
"Thank you for your kind words! We truly value you as a client and have enjoyed working with you over the years!"
Amy F.
Mar 2014
.
Response from CARPE DIEM CLEANING
"We enjoy working with you- thank you for your business with us!"
Lisa H.
Feb 2014
.
Response from CARPE DIEM CLEANING
"Thank you so much for the great review! We value your business and enjoy having you as a client!"
Holly H.
Feb 2014
I have been using Carpe Diem for about a year. I use them just once a month to come in and vacuum, dust, wipe down surfaces, etc...just maintain the house in a way that I could not do without spending an entire weekend of cleaning. I work from home so they show up and I let them in and they go about doing their work. I am satisfied with the quality of work and the team that they send. The team is made up of some very nice women who are polite and efficient in their work. Price is reasonable -I have had cleaning services in the past that were a bit cheaper but the quality was very poor. I also appreciate that their management office is easily accessible by email and responsive. I appreciate the reminder emails they send a few days prior to the appointment. A few times I have had to change my cleaning day or time due to personal scheduling conflicts and they have always been very accommodating. If you are looking for a reliable cleaning service in the Triangle - I would recommend!
Response from CARPE DIEM CLEANING
"Thanks so much for the fantastic review! We really appreciate you providing details about your experience with us!"
Margaret W.
Feb 2014
Great!
Response from CARPE DIEM CLEANING
"Thanks for the great review! We enjoy having you as a client!"
Sam B.
Feb 2014
They do a good job. Only complaint would be that everyone few times I'll find a spot that they missed or something that seems to be misplaced. Overall they do a very good job though.
Response from CARPE DIEM CLEANING
"Thank you for your review! We really appreciate your feedback, please don’t hesitate to let us know if there are areas we need to correct or improve!"
Steve F.
Jan 2014
.
Response from CARPE DIEM CLEANING
"Thanks for the great review! We appreciate your business with us!"
Licensing
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FAQ
CARPE DIEM CLEANING is currently rated 4.5 overall out of 5.
CARPE DIEM CLEANING accepts the following forms of payment: CreditCard
Yes, CARPE DIEM CLEANING offers free project estimates.
No, CARPE DIEM CLEANING does not offer eco-friendly accreditations.
No, CARPE DIEM CLEANING does not offer a senior discount.
No, CARPE DIEM CLEANING does not offer emergency services.
No, CARPE DIEM CLEANING does not offer warranties.