All Points Personal Transportation

"Ms. [Member Name Removed], thank you for your kind review. We appreciate you taking time out of your busy day to share your thoughts with other members and we look forward to serving you again soon. Kind regards, Gregg"

"Hi Mr. [Member Name Removed], We received notification of your recently posted review, but we have no record of providing service to you. We are a chauffeured limo-type transportation provider and not a moving company, and the average cost for our services is around $100.00. There are many other companies with the name "All-Points" and we do receive phone calls for these companies on a regular basis. Although your review is a fairly positive one it was not earned by us. I would ask that you remove it from our page. It might be helpful if you used the phone number, email address or any other contact info provided to you on contracts or receipts from the company that did do the work for you and make sure they match with the business listing on Angie's List when reposting to the correct company. I hope this is helpful, and now that you have relocated to the Sanford area we would be happy to add you as a client if you are ever in need for transportation the the Raleigh-Durham Airport or any other chauffeured transportation needs. Thank you, Catherine"

"Hi Mr. & Mrs. Diori, Thanks so much for the kind words - it was a pleasure serving you and we look forward to your upcoming trips with us next month! Best, Catherine, Gregg and the entire All-Points team"

"Sir, thank you for your candid feedback. We know that you have many choices when it comes to who you trust with your transportation and we always love to read what Angie's List members have to say. It keeps us on our toes as it should! Kind regards, Gregg"

"Mr. [Member Name Removed], thank you for taking the time to post a review on Angie's List, it is most appreciated. I am glad that we received 'high [Member Name Removed]'s for each category and do wish that we could operate at a lower cost and pass those savings on to our clients and move our 'price rating' from a 'C' to a 'B'. For the first few years of our existence we actually were the 'low price' provider. The problem was that we just could not sustain that business model without compromising our most core fundamental value which was Service. (Nor could we make a profit). When one add's up the operational costs, insurance, airport fees, and cost to pay a decent wage to our staff the low-price model just would not work. One of the things we pride ourselves on is never, ever being late and always being at the airport for a guest no matter how delayed their flight might be, and not charging any waiting time - even if their flight is 3 or 5 hours late. The only way we can do this is by limiting the number of reservations that we accept. As you might be aware we guarantee that we will be on-time or the trip is free, no questions asked. That's a tall order but when we set out on this course to be the best each and every day that was the standard we set. I know that we lose business every day because we are $10 to $15 pricier than a cab or a some other services but we take immense pride in knowing that our clients are 100% confident that their business trip or 'trip of a lifetime' will not get off to a bad start because we were not delivering the service we promised. We take pride in delighting our clients where others fail them even though we trade off not delighting more with lower rates. As a small business owner this is an issue that has always kept me up at night trying to figure out how to solve and I'm humble enough to tell you honestly that I just do not have an answer. Kind regards for your patronage and making the time to share your thoughts with me as well as other Angie's List members.Gregg"

"Thank you Mr. [Member Name Removed] for your kind review of All-Points. As always, we appreciate hearing the feedback from those who we seek to delight and we look forward to serving you again in the very near future. Kind regards, Gregg"

"[Member Name Removed], thank you for not only posting this review but also for supporting our business. When you called to make your reservation you mentioned that you only use us twice per year when you travel out of town. Please know that while you only use us twice a year that your business is extremely important to us and has been since you first used us years ago. You continued patronage affirms your trust in us when it matters the most! We look forward to serving you again in 2016. Gregg"

"Thank you for your kid review [Member Name Removed], We appreciate your kind words and look forward to serving you again in the near future. Gregg"

"Thank you for taking the time to post a review of our services for other Angie's List members. As always we appreciate candid reviews of our business so that we can ensure that we are providing the service we promise each and every time."

"Thank you for your kind review of our services. We are always looking for ways to enhance our service for both new and returning clients and appreciate that you took time out of your busy day to let us know how we are doing. Kind regards, Gregg"

"[Member name removed], while it distresses me to hear that your experience with our firm was less than acceptable I am glad that you took the time to post this review. Maintaining the highest standards is not easily done and while no one likes to hear that they fell short of their service objectives it is through this feedback that we make course corrections to always be improving. I am glad that you shared this particular service shortfall to my attention as it validates the action that we recently took in terminating the employment of a new staff member in our client care department. While we spend a lot of time training and coaching new employees on occasion we find that sometimes they do not have the skills to maintain the professionalism that we strive for. Your comments validate the unpleasant action that I had to take in terminating the employment of the staff member who you spoke with. Sadly, not everyone today embraces our commitment to outstanding personal service and thus cannot be a member of our team. Of course I wish that you did not have to experience this but I am glad that we took the action that we did. We do hope that you will allow us to serve you again in the near future and have made note of your unpleasant experience with the former member of our reservations staff."

"Thank you Ms. [Member Name Removed]. As always we welcome your feedback and are delighted when someone lets us know how our service compared to the promise that we made to you. We wish you a happy and safe holiday season and look forward to serving you again in the near future. Gregg"

"Our heartfelt Thanks for your continued patronage and for taking the time out of your busy day to review our business. We always welcome the candid feedback of our clients so that we can continuously seek new ways to improve upon our service excellence. Thank you"