ALEXANDER'S SEWING & VACUUM CENTER

We had an extremely odd and bad experience here. We brought our Dyson vacuum in for a warranty repair (Dyson told us to bring it to alexander's, on their dime) because the stand was broken. The owner (?) flatly told us there was nothing wrong with our vacuum and that we simply didn't remember how the stand worked. Of course, he had no idea what he was talking about, but its not really worth it to argue with someone who thinks he is an expert in vacuum stands. He then tried to upsell us a "vacuum service" and replacements for the "lifetime" filters on our vacuum. Needless to say, we won't be coming back.

The estimate was between $90 and $120. The final bill was above the highest estimate. When we asked what work was done we were told that they didn't know because someone else worked on the machine. We were shown a piece of material in the store that was used to test the machine and it looked okay but we were not asked to try the machine. Upon trying the machine when we got home we found that it did not sew properly. We returned to the machine to the shop and asked if we were doing something wrong. The owner was not very friendly and did not respond to our inquiry. He made some small adjustments tired it out and it seemed to work okay. We decided to try the machine before leaving the store and it did not sew properly. The owner then replaced a part from a used machine, and it seems to be okay for now. When we ask what work had been done before his reply was that the only person who could tell us had died on a cross. The owner was very rude and not at all customer oriented.