ACME Plumbing Co.

When my usual Durham plumber was fully booked, I made the mistake of calling Acme Plumbing. Big, big mistake. They had the audacity to charge me $202.28 just to show up, then tried to rip me off with a ridiculous quote of $1,329.27 for a supposed “repair” involving a Single Handle Pressure Balanced Tub/Shower replacement, Shower Control, Arm & Head, Spout replacement, and drywall removal. What did the actual repair end up being? A simple tub spout with diverter replacement that my regular plumber did for $189 – less than 15% of Acme’s laughable quote. The fact that this company is still in business is beyond me. They’re either desperate for customers or surviving on overcharging naïve people who don’t know better. Do yourself a favor and stay far, far away from these jokers.

They were very good. On time and very professional!

Great. Problem was solved very quickly

We had a great plumber by the name of Mike V. He completed the task at hand professionally and carefully, as well as making some minor adjustments to a DIY toilet tank lever flush installation. We appreciated his knowledge and efficiency. His cheerful demeanor and honest assessment of our problems won us over. We will be requesting him again.

Acme worked us in to their schedule to repair a faulty (and spraying) toilet cutoff valve. I was out of town, so the house sitter had direct access with the repairman. Luckily I have a whole house cutoff valve in my basement, so the house sitter could shut down water to the leaking valve before the Acme repairman arrived. I called Acme from Arizona and within a couple of hours the repair in North Carolina was completed successfully. The Acme staff was responsive, flexible, and efficient. I paid an $130 emergency fee - mentioned up front by the receptionist - but it was worth it to have the problem resolved expeditiously. No surprises. Quite satisfied.

Excellent experience. The scheduler on the phone was polite and efficient. The technician arrived promptly, explained all work - some I had requested, some he recommended based on what he found - and pricing, and provided a clearly written summary explaining all work done.

I had a cheap compression valve break and spray water in the bathroom. Of course it was a Sunday night. I decided to get all three in the house replaced to avoid a repeat performance. Plumber arrived early Monday AM on time and completed work quickly. Seems to be a good job. Was more than I was hoping to pay. Cost was a bit higher due to getting them in quickly.

The workmen were professional and explained everything they did. They showed me pictures of the parts of the plumbing that needed work, which I appreciated. The bill was easy to understand.

They fixed it & were very nice & friendly.

BEWARE! Acme arrived on schedule and completed two small repairs, a leaking faucet and a broken shower head. We were told we'd get discounted pricing and preferred scheduling if we purchased an annual contract. Based on Angie's list rating and the fact we had other plumbing problems to solve, we signed. The next issue we had related to low pressure on outside water flow, indicated by poor hose pressure and poor pressure from our irrigation system. Was told it related to two leaks, one inside and one outside our foundation. We approved the work and waited for our "preferred scheduling." Heard nothing for days so we called and got an appointment. They came on schedule and made the "repair," showing how full pressure flowed from the outside faucet. Only thing was, after they left, we tried the hose and the flow was still poor---turned out the problem was the hose nozzle, not the water pressure. Also discovered when the irrigation came on that the pressure there was also still very low. So the work--if anything was done--was worthless. Next, discussed sediment appearing in our toilets. Was told it was corrosion in our copper pipes and we should put in an entire new pipe system to the tune of some $5,000+. That suggestion was made off the cuff with no inspection of the pipes, no questions as to the age of these copper pipes, no analysis of the sediment. Next, spoke of wanting an auxiliary water heater that would kick in just for those few times when we want to use a very large bathtub in the house. Explained this is a rare occurrence and normally our 50 gallon heater is quite sufficient for just two of us. Even with guests in the house, we do not run out of hot water. Was told we needed two new 50 gallon water heaters that would alternate and that our existing heater is too old to handle the load (we've experienced no problems with it). Again, explained this extra heater is for very infrequent use and if need be, we could put in one new heater and use the old one for the auxiliary unit. Was again told we needed two new units working full time in tandem. Next, asked about re-hooking our water softener. They said they'd make an appointment to come back and do that work. Again, despite our contract, we heard nothing. Called and was told we needed to schedule someone to come out and "test our water." We are on a well and know full well we need the water softener...we have one, it just needed to be re-connected. I told that to the scheduler and that was the last we heard from them. As it turned out, we got someone else to show us how to reconnect the unit--found we just had to close one valve and open two others all in plain view -- it took about 30 seconds! I'd be willing to bet that Acme, after "testing" our water, would have been ready to sell me a new softener. In short, I think they'd sell me the Brooklyn Bridge and tell me I needed it to span the gully between our lawn and the street that sometimes fills with water after a heavy storm.

The entire job went very smoothly. Two of Acme's experienced professionals removed the old tankless heater and installed the new one (and upgraded the pipes and fittings) in one day. Another professional came the next business day and installed the new whole house filtration system for me. All of the work was top notch. I will definitely call Acme back for my future plumbing needs.

work completed on time. responsive. answered all of our questions during the work as well.

Very well. Quickly showed me the worn out air flow valve and told me I could save money by buying and replacing myself.

Perfect - He arrived on time, was very nice and professional, and got the hoses replaced without the need to repair anything.

Went very well - he also identified a problem with our whole-house cutoff valve, that I confirmed, before approving the work. The whole-house cutoff valve was probably original to the house, i.e. nearly 50 years old, and no longer closed completely.

Leak was apparently due to non-plumbing issues (faulty grout in shower enclosure). New tub spout/diverter was also needed, which I ordered online to match our decor and installed myself. I will also apply new grout.

Terribly. Customer service manager believed his technician and did not offer any relief on the repair. Indicated I was threatening when I told him that I was going to give him low grades on Angie's List because of the treatment I received. WILL NEVER USE ACME PLUMBING AGAIN and will let all of my neighbors know as well.

The work was well done, but very expensive ($320 to replace outside hose bibb, $295 for toilet tank rebuild.) I did feel like there was some pressure to sell "extras." I do like to support this living wage employer, so may hire again.

The team at ACME took great care and were very professional. I would hire them again.

Awesome! Initially i called after hours and I was lucky enough to have Eddie from ACME contact me and walk me through turning the shut off valve to immediately stop the leak. I then called ACME the next morning and made an appointment for that same day, requesting Eddie. He found that I needed a part replaced, but then noticed the old toilet tank was actually cracked. I ordered a new toilet and requested him to come install it on 08/09...He and his assistant, Tyler, did an excellent job!

An estimate was not given to me prior to the work being done, and the total price was much higher than what I expected, but I needed the job done and the 2 drains have not been dripping ever since...WooHOO!

A nice man came soon after my request for service, worked about 90 minutes, and did an excellent job. We have been quite satisfied with the results.

Thorough no need for recall. Glad to be a first time customer

It went well. The tech installed the toilets in less than two hours and left the area clean and tidy. The toilets are working well, with no leaks. The tech was professional and courteous. He added caulking to the edge of the toilet and it was done very neatly. Also, scheduling was easy and services were performed two days after scheduling. I will definitely use this company again.

Acme Plumbing responded promptly and scheduled during one of my preferred times. The service person called prior to arriving as promised and arrived within 15 minutes of the call. He went over costs of items prior to beginning work to get approval to proceed. Great service! Will definitely use again.