HydroHelp911 has been helping property owners repair their foundations and solve their moisture problems in North Carolina for many years. The company started out during crawl space encapsulation and crawl space repair and basement waterproofing. Then we moved into foundation repairs caused by water damage and moisture control issues.
You have many companies to choose from when dealing with foundation repairs and moisture control, but you will not find a more knowledgeable company this us.
Business highlights
7 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered
Services we offer
Foundation Repair, Basement Waterproofing, Crawl Space Repair, Crawl Space Encapsulation, Mold Removal
***Please read this if you are considering doing business with HydroHelp911. I want to tell you my experience with the people you are considering giving your money to. After being presented with an $1,800 discount if we “sign a contract today”, we stupidly did sign that contract without reading the multiple pages of fine print (on an ipad, on our front porch). The salesman, Justus Rowe, certainly did not volunteer to mention any of the consequences for canceling the contract. To be fair, we had no intentions to cancel. We forked over a 50% deposit of $8300 with the work scheduled to begin in two months. A week later, we received some unexpected medical news and needed to cancel that contract. After reading a copy of the fine print, we learned that they were legally able to keep 33% of the TOTAL quote of $16,600. This amounted to nearly $5,500. We followed the directions in the contract to cancel in writing. No response. We contacted the sales rep, Justus, who told us to speak with his manager, Ryan. We left numerous messages for Ryan for nearly three weeks with no response. Finally, we were able to speak with the owner, Cory Parks. He said he had been trying to get in touch with us, although there were no phone calls, voicemails, texts, or emails from him to be found on our devices. Weird, I know! So, we begged him to do the honorable thing and refund our deposit in full since no materials had been purchased and no work had been started. He basically said that he is following “industry standards” and is legally entitled to keep the money, so he would do just that. He said, “Thank you” and then just hung up. Just to be extra clear, THE OWNER OF HYDROHELP911 TOOK $5,500 FOR GIVING US A FREE ESTIMATE…because he could. I believe this speaks volumes to the character and integrity of Mr. Parks. He should be ashamed, but I have a sneaking suspicion that he isn't. At the very least, he should have offered us $5500 worth of work and/or materials. I can't comment on the quality of their work, since HH911 performed no work for the money they took, but it is my opinion that they are not good people. If you believe, as I do, that we should treat each other with some basic human decency, then please consider another company to give your hard earned money to. And don't sign anything until you read everything.
Description of Work: Basement waterproofing
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,500
Chris M.
02/2023
5.0
basement waterproofing
+ -1 more
Very impressed with their timely response, expertise and quality job. HydroHelp911 was reasonable and the only contractor equipped to install vapor barrier that was 20mil thick. The dehumidifier works like a charm. Also, I was able to finance the total cost for an entire year - interest free! Many thanks to Justus, Gavin, Steven and Job..
Description of Work: Installed dehumidifier, pump and vapor barrier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Megan C.
04/2021
5.0
basement waterproofing
+ -1 more
Fast, efficient and very professional. They came out did the quote, got us on the books, called because they were able to start the job a day early. They finished in the time stated that it would take. Super polite work group, spoke to me and my dogs everytime they saw us. Cleaned up all the trash when finishing the job. Couldn't have asked for a smoother process! Will definitely hire again and refer people!
Description of Work: We had mold and fungus sprayed, insulation and vapor barrier replaced, dehumidifier and French drain put in
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Brian K.
04/2021
5.0
basement waterproofing
+ -1 more
Great knowledgeable company. No hidden cost. Upfront from the beginning. Even did some additional work a couple years later for no additional fee. Highly recommend!
Description of Work: Basement Waterproofing
Rating Category
Rating out of 5
Yes, I recommend this pro
Tabatha H.
04/2021
4.0
foundation repair
+ -1 more
Cory came out and then gave us his assessment and was very thorough. Cory’s crew did a great job. Very nice and able to answer questions. We are having Cory come back to work on foundation issues in couple weeks. Would definitely recommend!
Description of Work: Vapor Barrier with French Drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,500
Rick B.
04/2021
5.0
basement waterproofing
+ -1 more
A target date was given when the contract was executed. The date was met, work performed exactly as described by courteous, efficient HydroHelp 911 staff. Several months later the results have met and exceeded our expectations. We highly recommend Cory and his crew for basement and crawl space improvements.
Description of Work: Mold remediation, insulation replacement, drainage & encapsulation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kyle H.
04/2021
5.0
basement waterproofing
+ -1 more
The experience with HydroHelp911 was awesome! Competitors were charging way more then we expected. I was uneducated about the process, so I decided to give HydroHelp911 a call. They walked us thoroughly through the steps and process making it very understandable and their prices were extremely budget friendly. The staff was great and very professional! I highly recommend! ⭐⭐⭐⭐⭐
Description of Work: Mold remediation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jonathan L.
03/2021
5.0
basement waterproofing, foundation repair
+ 0 more
Great experience! We have used HydroHelp911 twice, once for crawl space encapsulation and once for additional support installation in the crawl space to support a kitchen island. The crew was very informative, hard-working, and completed both jobs in less time than expected. Would definitely use again!
Description of Work: Crawl Space Encapsulation and Support Work in Crawl Space
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jackie W.
03/2021
5.0
basement waterproofing, foundation repair
+ 0 more
Hydrohelp911 did a fantastic job and I highly recommend them! Very professional, timely and great communication!
Description of Work: Basement Waterproofing, Foundation Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Mark B.
03/2021
5.0
basement waterproofing, foundation repair
+ 0 more
I was experiencing a mold smell and mold present in some kitchen cabniets. I had some companies come out and investigate what was the cause and was told I had crawl space issue. These other companies made me feel like I was being over sold on work to remedy the issue. I reached out to HydroHelp911 and from the very beginning Cory made me feel at ease on what the issue was and what was needed to do to fix my issues in my crawl space. Cory and his team were professional and completed the work in a timely manner. Through the entire process Cory and his team sent pictures and videos to show the issues and what they did to resolve it. Made me feel at ease and that I was getting quality work for a fair price. All issues resolved and now feel at ease that it will not return.
Description of Work: Foundation Repair, Basement Waterproofing
Rating Category
Rating out of 5
Yes, I recommend this pro
Mike F.
03/2021
5.0
basement waterproofing
+ -1 more
Cory and his crew exceeded any and all expectations I had. We were selling our house and unfortunately we had foundation issues. I called HydroHelp and they provided a quote the same day and I hired them the next. Will definitely refer them to friends and family.
Description of Work: Basement Waterproofing, Foundation Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Brian M.
03/2021
5.0
basement waterproofing, foundation repair
+ 0 more
This is the second time we have used this company. Both times we would give them a five star, top tier review! The owner is honest, hard-working and takes pride in the job getting done right. The crew and project managers are always professional, courteous and willing to answer our many questions. They are excellent communicators. The job is documented and always reviewed to make sure it is done correctly. They are one of the best companies we have worked with on home renovations and repairs. They want the customer to be satisfied and happy with their work. We notice an immediate difference in our floors and the amount of deflation. We noticed a huge increase in energy savings on the first encapsulation we had them do too.
Description of Work: Basement Waterproofing, Foundation Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Capt L.
03/2021
5.0
foundation repair
+ -1 more
Excellent service, attention to detail, high quality work. Foreman communicated with us everyday and where they were in the process. Finished product was above expectations. Crew enjoys their work and the finished product shows.
Description of Work: Foundation Repair, Basement Waterproofing
Rating Category
Rating out of 5
Yes, I recommend this pro
Jamie S.
03/2021
5.0
basement waterproofing, foundation repair
+ 0 more
Great job. Very professional and knowledgeable Team. Would high recommend for any waterproofing needs.
Description of Work: Basement Waterproofing, Foundation Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Ty C.
03/2021
5.0
foundation repair
+ -1 more
HydroHelp911 definitely came to the rescue. The process was easy and they educated me what the issue was and how the solution would fix my basement problem. They came out quickly and finished the job in the timeline they said they would. I will use them on my future jobs when it’s needed.
Description of Work: Basement Waterproofing, Foundation Repair
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Basement Waterproofing,
Foundation Repair
FAQ
HydroHelp911 is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
HydroHelp911 accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, HydroHelp911 offers free project estimates.
No, HydroHelp911 does not offer eco-friendly accreditations.
No, HydroHelp911 does not offer a senior discount.
Yes, HydroHelp911 offers emergency services.
Yes, HydroHelp911 offers warranties.
HydroHelp911 offers the following services: Foundation Repair, Basement Waterproofing, Crawl Space Repair, Crawl Space Encapsulation, Mold Removal