THE ORIGINAL MATTRESS FACTORY

very well they showed up right on time and were very careful in removing the old bedding and installing the new mattress set.

Finally they came out and because they gave us such a hard time I cannot in good faith give them an A their customer service became very poor only after the top management became involved did they become accommodating.

We purchased a new mattress for my mother. The saleslady was very helpful. I wasn't sure which particular type I wanted and she was able to provide some good feedback and let me make my decision. The delivery went well and arrived on time.

I had the same experience as an earlier poster. The salesperson was rude and unhelpful. I will be buying from somewhere else.

SALESPERSON WAS EXTREMELY PLEASANT, KNOWLEDGEABLE, AND PROFESSIONAL. I DID NOT LIKE THE 3 HOUR DELIVERY WINDOW, WHY NOT 1 HOUR WINDOW? THE DELIVERY WAS MADE IN THE FIRST 30 MINUTES OF THE 3 HOUR WINDOW. THE MEN DELIVERING THE MATTRESS AND BOX SPRING WERE SO VERY POLITE, AND CAREFUL. I WOULD DEFINITELY RECOMMEND THIS COMPANY.

MAYBE WE WERE EXPECTING TOO MUCH, BUT THE MATTRESS STARTED TO SAG WITHIN THREE YEARS. THEY CAME AND TOOK IT AWAY AND TIGHTENED THE COVER. WITHIN A WEEK IT STARTED TO SAG AGAIN. THEY CAME OUT AGAIN AND SAID THERE WAS NOTHING WRONG WITH IT, THAT THEY EXPECT MATTRESSES TO SAG, AND WE SHOULD HAVE PUT BOARDS UNDER THE BOX SPRING (WHICH WE WERE NOT AWARE OF UNTIL THEN). THIS MATTRESS HAD A WARRANTY OF 12 YEARS. WE WILL NOT BE PURCHASING OUR GUEST ROOM BED FROM THEM.

THE SALESPERSON WAS WITH SOMEONE, SITTING AT A DESK AND NEVER LOOKED UP, NEVER ACKNOWLEDGED WE WERE THERE. WE WERE THE ONLY OTHER CUSTOMERS IN THE STORE. THE STORE IS SMALL SO IT IS IMPOSSIBLE THAT WE WERE NOT SEEN. EVEN AS WE STARTED TO WALK OUT THE DOOR, WE WERE IGNORED. BAD DECISION. WE WERE GOING TO PURCHASE. TO TOTALLY IGNORE A POTENTIAL CUSTOMER IS BAD BUSINESS. WE WENT ELSEWHERE AND PURCHASED A TOP OF THE LINE SERTA THE SAME DAY. MOTTO: NEVER IGNORE A CUSTOMER, NEVER JUDGE BY APPEARANCES. BEING IGNORED COST THIS COMPANY AN $1800 SALE.

THEY WERE 30 MINUTES EARLY, AND WE WERE NOT READY FOR THEM.

THE SALESPERSON WAS VERY HELPFUL AND COURTEOUS. DELIVERY WAS ON TIME, BUT THE GENTLEMEN WHO ASSEMBLED THE DAYBED DID IT INCORRECTLY. A TRIP WAS MADE TO THE STORE AND THEY SENT A REPAIRMAN OUT ASAP WHO CORRECTED THE PROBLEM.