CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS

"THIS MEMBER HAD A LIST OF ITEMS THEY WANTED HELP WITH, ALTHOUGH THEY ONLY WERE WILLING TO PAY FOR ONE HOUR OF OUR TIME. WE ASKED THEM TO PRIORITIZE THE ISSUES THEY WANTED HELP WITH & WORKED THRU THE LIST UNTIL WE HAD SPENT OVER AN HOUR (ALMOST 1 1/2 HRS). THEY STATED THAT THEIR MAIN ISSUES HAD BEEN HANDLED TO THEIR SATISFACTION & WERE NOT WILLING TO PAY FOR ADDITIONAL TIME FOR THE REST. WE BILLED 1 HOUR ($85)(THE EXTRA TIME SPENT WAS NOT CHARGED). THEY CALLED LATER ASKING ADDITIONAL QUESTIONS OVER THE PHONE. WE ANSWERED THESE QUESTIONS AT NO ADDITIONAL CHARGE. THEN LATER, WHILE THEY WERE ONLINE, THEY APPARENTLY HAD TROUBLE COMPLETING A FORM (TRYING TO INSERT A BIO WE HAD HELPED THEM CREATE WHILE AT THEIR HOME) AND CALLED AGAIN. WE RETURNED THEIR CALL BUT THEY COULD NOT EXPLAIN THE SPECIFICS OF THEIR PROBLEM WITHOUT BEING ONLINE, AND COULD NOT SPEAK TO US AND BE ONLINE (DIAL-UP)AT THE SAME TIME. THEY SAID THEY WOULD CALL BACK FROM A CELL PHONE AS SOON AS THEY GOT BACK ONLINE, BUT ALTHOUGH I WAITED IN THE OFFICE FOR OVER 30 MINUTES, THEY NEVER CALLED BACK. I GOT A BUSY SIGNAL WHEN I CALLED THEM, AND DID NOT HAVE ANOTHER PHONE # THEN TO REACH THEM AT. I FINALLY HAD TO LEAVE THE OFFICE, AND GOT A MESSAGE FROM THEM ALMOST 2 HOURS LATER. I RETURNED THAT CALL THE SAME NIGHT, BUT THEIR NUMBER WAS STILL BUSY AND I GOT NO ANSWER ON THE CELL # THEY LEFT. I LEFT THEM A MESSAGE, BUT THEY NEVER CALLED BACK, AND I ASSUMED THEIR PROBLEM WAS RESOLVED."