Allied Aire Inc

I requested an estimate from three different providers via Angie's List. Upon receipt, I answered a phone call from this provider, reviewed the options, and agreed to move forward with the service. I specifically repeated, "is it $119 TOTAL, or for each of the two systems?", to which he replied, "119 TOTAL". I agreed, provided my credit card consent form, and proceeding. I got clearance from my realtor, and told him to be on the lookout for contact. Then, an hour later, the provider called me back and said, "never mind, the price is $159, and that is for EACH unit". I have declined the other two providers based on the above. Now, due to the bait and switch nature of this provider, I was just screwed. This provider should be required to honor the deal that I was offered, AND I ACCEPTED, and should have to eat the difference. This is only an inspection ... AND, was going to turn into an annual contract. So, full circle, you just lost a new customer, an annual contract, and I will bad-mouth this provider to EVERYONE who will listen -- all over $199 -- which was misquoted by YOUR representative. Shenanigans like this should not be allowed. I trust Angie's List to weed out this kind of crap, apparently, you are failing. You need to weed out providers who take advantage of customers -- like this one. Again, I cannot imagine why Angie's List supports a bait and switch scheme.

I called and they promptly scheduled a service call for the next day. Tech arrived on time and began trouble shooting. When tech ran into some problems he called in extra help. Together they finally diagnosed problem - low on refrigerant (possible slow leak). Refrigerant and stop-leak were added. System is operating normally. The problem and proposed repair were fully explained and I authorized work and materials to fix before work was started. All was handled in a professional, courteous, and friendly manner. Cost was more than I expected, but I don't really have a good reference for this type of work. I feel the work done was appropriate for the problem and no unnecessary work done to 'pad' the bill. Another strong point was their office kept me informed of expected tech arrival time and a photo of the tech (email). So, I could easily identify their people when they came in their well-marked van.

They provide a quote, were very responsive, showed up as agreed. I'm still gathering additional information from others before hiring. But they are on the short list.

Great, no problems and very professional.

Bill Hix came to our home to inspect our current air conditioner and gas furnace, which were still running but getting old, and to give us an estimate for a replacement system. Bill was very knowledgeable, gave prompt feedback and follow-up. Bill and the entire team at Allied Aire were friendly, always on time and provided excellent service. They even sent us emails when they were on their way for appointments. The installation was fast and efficient. We were impressed when Bill and Jeff Shue, the owner, came by to inspect the installation and discuss the units with us. We would highly recommend Allied Aire Inc.

It took them a day to do 2 systems for me. They came out to fix the problems immediately.

Allied Aire Inc in Cornelius, NC on Lake Norman were absolutely thoroughly professional and very easy to work with. The owner, Jeff Shue, came out and gave us a quote on replacing our HVAC. We bought the condo in June and realized the unit is the original and therefore 20 years old, we believe in preventive measures. No one wants to find out on the hottest day your old AC decided to give out. Jeff came out within 24 hours of requesting a quote prepared the quote for us in great detail along with different pricing options and unit options. We took a day or so to decide and once we decided they scheduled our appt within 48 hours and our new unit was installed in one day and working beautifully with a WiFi thermostat which for us if fabulous since we are in and out all the time for weeks at a time. The technicians Mike and Vince couldn't have been nicer or more efficient, each one took separate lunch break times so there was never a time the unit wasn't being worked on. They put "booties" on their shoes anytime they were in the house, placed paper runners so nothing effected our hardwood floors. I would recommend Allied Aire Inc in Cornelius without hesitation to anyone, family, friends or anyone who asks.

good. one unit of ours wasn't working right so they put the new one in earlier

Jeff came out quickly, on a Saturday nonetheless, and was very professional. He diagnosed the issue and gave us an estimate.

Picked Allied due to high number of "A" ratings but was a mistake as the estimate to fix was more than triple what I had to pay another company to fix. Allied estimated $950+ to replace a condenser fan motor and I had another company charge ~$300 for same repair. Did you read that... more than THREE times the $$$$ for the same repair. I reluctantly paid service charge and will not call again. Although on-time and professional, Giving an "F" overall for extremely high estimate.