Rooter Express Charlotte

Not Good - Reviewing a Provider Rooter Express I received an email @ [email protected] to give a review on my Septic Cleaning Project that I hired thru Angie’s List company name is: Rooter Express. My appointment was on June 9th 2020 Tuesday with Rooter Express. I’m anticipating the arrival of Rooter Express. I see a truck and trailer pull up past my house and thought here he is so I waited then I thought maybe it was for my neighbor. So, I was wondering where was Rooter Express so about an hour or so I looked again and the truck was still there so now I'm wondering if this is Rooter Express, I go out to take a look and as I got closer I could hear some arguing going on. I walked to the truck door and asked if he was here for my address he said yes, and continued to argue with the person on the phone, I walked back to my backyard and waited for Mr. Jamarta Hills his name was on an email confirming my appointment, so he finally backed in to my driveway and got out and asked where are my access cover's I kind of know but really didn't remember where they were, he eventually found them both and opened them up. He asked me do you have any problems with draining in my home, I said know he said because it is full, and the T-pipe is bent and needs to be replaced, I said bent he said you see the T-pipe it should be down its pushed up because it's full. I did not really understand because it looked straight to me. I said how much it will cost to fix this he said $1,800.00 to fix the pipe and clean the filter and suck it out. I gasped almost fainted and said I need to speak with my husband which I called him and told him the price I was quoted he was what why that's crazy. I walked over to Mr. Hill who is in his truck arguing again and could hear it was a female I figured it was his girlfriend calling again. I got his attention knocking on the truck and told him my husband needs to speak with you. He gives me the phone back and my husband said he will do it for $600.00 instead of $1,800.00 wow that's a $1,200.00 difference so, I'm now wondering what is going on now it's cheaper. I asked him to pump out the tank so I can see the T-pipe that he said was pushed up and bent. I can't tell you need to pump more out, He says he is done pumping it out and I can now take a look so, I take a look say it’s still has lots of liquid still inside the tank why? I said it should be emptied he said no it needs to have liquid in it so the bacteria will work? One question, I asked again why didn’t you empty the tank out completely the first time, he said it was not good to empty it all out you need to leave liquid in the septic tank so the bacteria to work and you should never empty it out completely. I asked do you recommend Rid X he said NO don't use Rid X it does not work it will hurt you system never use it. I even asked? Also, I asked how about my 10% senior discount nope doesn’t apply for this. Really at this point I don't believe any words coming out of his mouth, but I can see the T-pipe at this point and it is not bent or pushed up at all. I asked him can he please empty the tank out so I can see the bottom is all cleaned out. He sucked it out, cleaned the filter with my hose and put the covers on and fixes the dirt. I paid him cash and so he said pay me $550.00 I gave him the money and he went in his pocket and pulled out a huge wad of cash like flaunting it had to be thousands of dollars all in different directions all messed up and one big pile he takes all the bills out counts and puts them in numerical order why who knows why? I'm very very displeased with the service that I received from Rooter Express, 1st I was quoted a price of $250.00 to pump out 1,000.00 gallon tank. I paid double for this service to clean out my septic tank and I feel that he tried to rip me off and was hoping to get $1,800.00 from me. I will give them 0 out of 10. This company who hired Mr. Hills he is a contractor from Georgia who thinks he can come out to North Carolina and rip off honest working people I will never recommend this company or this Man who represented your company in a very negative way and sits in front of your customer's home for almost an hour on the phone arguing with his girlfriend and continued to call her and argue in front of me the whole time of the appointment So, unprofessional and as a women felt very uncomfortable that I was going to be ripped off today.