HHGREGG

The warranty was for a company who doesn’t even cover them.  The fridge was faulty and replaced 4 times within the first year. So they basically sold me a warranty through a company who hasn’t even covered them since 2010. I was sent in circles and was on the phone for 5 hours. My fridge is currently broken again and all of my groceries are going bad I’m stuck with this high tech refrigerator which always breaks down. LG and H. H. Gregg knew there was a recall in this circuit breaker and I was still sold this model anyway.

The 42" Samsung flat screen I purchased has a hairline crack on the screen due to something that burned up on the inside.  I was watching the TV when it happened, and saw it crack from the inside.  I contacted HH Gregg multiple times to come and look at the TV, and they refuse to come and look at it.  They won't look at it because they say that since it's a cracked screen they can't do anything.  I have tried to explain that it's because of the circuitry on the inside of the television that the screen is cracked.  I would just like them to come out and look at it so I can show them the problem, and that the screen cracked because of the television.

Went shopping at HHGregg and another company for refrigerators. The price at HHGregg was equal to the other company but they could deliver it a lot faster as the other company was out of stock. Paid extra for the icemaker that was not included in the base price, plus paid extra for delivery. Salesman was knowledgeable but there was an issue during paying for the unit where the price came out higher than I expected. Had to bring in the manager to arbitrate and get the price reduced. When the refrigerator was delivered, they did not deliver the icemaker. They said it was on backorder and would come later. They told me I would have to call to schedule a follow-up appointment for delivery. When they finally came back out, they said that installation was not covered-luckily my wife was home with the contract that showed we purchased the icemaker + installation and they called back to the store and approved the installation. Overall, a good price for the unit but a bit of a hassle. Next time, we'll buy from the other company, who has always been professional in standing behind their products and doesn't have hidden fees in their sales group.

It went fine. The salesperson was very knowledgeable about the product and she honored a competitor's (slightly) lower price. However, all of the paperwork at the store took a long time, and the salesperson did push quite a bit to get us to accept the extended warranty (no way!). The installation was fine, except the delivery people showed up 30 minutes early (around 7:30) on a Saturday morning to install it.

They delivered the appliances as scheduled and installed all three. Very pleased with the service.

Two technicians installed the equipment; one technician for each living room. One living room went without a hitch. The technician covered all furniture, installed the equipment and cleaned up afterward. The technician in the second living room did not cover any furniture, made extra marks on the ceiling for location of speakers (had to repaint the ceiling) and when cutting a section of the ceiling - the sheet-rock and insulation covered a new 46" LCD TV as well as damaged the TV console and furniture. After numerous phone calls and several months, HHGregg finally came out to service the TV; however, they still have not repaired the furniture. We are consistently told that a different department will call us back with no resolution to date.

Excellent. Our refrigerator expired. We decided to replace it. We shopped two specialty appliance centers, one big box store and major home improvement store and two electronic retail stores. HHGregg was the only store that had people knowledgeable about the product(s) and they matched the best price we found including discounts and coupons.

They were the least expensive for the particular model. They had to have it delivered to the store which they let me know it would take about a week. They are very nice to deal with.

WE HAD A VERY HELPFUL AND KNOWLEDGABLE SALES PERSON WHO ASSISTED US ON OUR PURCHASE. I WAS LOOKING FOR AN OPEN BOX ITEM AND HE SHOWED US WHAT THEY HAD WITHOUT HESITATION. I WOULD MUCH RATHER DO BUSINESS WITH THEM INSTEAD OF A BEST BUY OR CIRCUIT CITY.