DIAMOND RESTORATION

Twice I’ve used their service with outstanding results each time. They won’t sell you anything you don’t need. Very honest business!

It went very well. I am happy with the work.

Great. They exceeded normal expectations. This is my second time using Diamond and if the need ever occurs, I would use them again. All personnel was professional, polite & courteous.

The work was originally done last spring/summer. Then recently, we had a rain that was somewhat heavy. I noticed that the floor in the room that had been fixed was wet. And I noticed water on the wall and windowsill. I contacted Diamond Restoration and they immediately sent someone out to correct the situation. I appreciate that they immediately jumped on my call and it had repaired correctly within a week.

Start to finish the best service, highest quality I've seen in a very long time.

Took a while to get back to me but once we connected, employment was wonderful, professional, prompt, courteous. I would definitely use again.

From Project Map. On time worked with insurance company to from start to finish advised me how the process & steps worked go, got a plumber repaired a stopped water damage removed all damaged areas, dried out & re-installed or replaced damaged items. Kept me updated . Stood behind their work.

It went extremely well. The company over performed in virtually every area. We found that everyone we dealt with was all knowledgeable. They did the work quickly and it was done to our satisfaction. The project management was also done extremely well. They were very considerate and responsive to our concerns. They handled everything on a very professional level.

Selected Diamond Restoration after meeting with Troy Sounders, project mgr. Glad we did! The damaged flooring was worse than initially anticipated. Troy took care of everything including addressing the additional repair need with our insurance. The floors are beautiful and the clean-up was outstanding!

Work for tile was contracted out- but the finish product & beautiful- the company hired very professional people to came in and complete the work. Diamond restoration did all of the other work. The entire stuff was friendly and professional.

They fixed leak, replaced a wall, fixed a wall , replaced hardwood floors & partial.

When Diamond Restoration arrived to give us an estimate for our house reconstruction, they came prepared with pad, pencil, camera and tape measure.  They took extensive pictures of every aspect of what was left of our house.  They had a plastic portfolio that described the company and their services and had an extensive reference list.

They did not have high pressure sales techniques but explained that they would rebuild our home and would work with the insurance company as necessary to rebuild our home to its pre-fire condition.  We met Carol, the owner and Zach. 

We were assigned Troy Souders as the project manager. He kept us informed throughout the process of what would happen next. He was available for questions and met with us often to discuss the progress.  Any concerns we had were promptly taken care of by Troy.  Some adjustments needed to be made to the insurance company estimate and Troy handled all of that.

We would recommend Diamond Restoration to anyone in this situation. 

Cannot praise the arrival time, we had the sewage leakage before a party, they arrived in ½ hrs, after we called and sanitized untill all damaged materials were removed and sanitized. The staff was courteous and they all did neat work, always called to tell us they were on the way with a time frame. The job was beautiful, from Sheetrock, trim to painting carpet.

All employees were personable and professional.

Like most construction jobs it took longer than planned. The end results look great. Great improvement over the '70s tile and fixtures that were there originally. . It was good having the estimator (Troy) serve as project manger, he kept on top over everything and I like that he could do the estimate himself He also suggested and installed several improvements without nickel and dimeing me. . The 2 subcontractors (tile and plumbing) did a great job.

Complete kitchen remodel due to water leak. Diamond restoration provided excellent service.

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Diomond was great. They were very responsive and accommodating. My wife is pregnant and it was very important to us to have all non VOC glue and paint. It did delay the project a bit but they worked it out. Their trim work and painting was great!

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Overall, Diamond did nice work.  We had a few hiccups, where they forgot about an appointment they had scheduled with us, but upon calling, they sent someone over in a couple hours. 

They worked with us on pricing, as we where trying to reduce some items to help offset our deductible, but when our insurance actually came back willing to pay more than Diamond was going to charge us, the guy from Diamond, all of a sudden, wanted to charge us what the insurance was willing to pay, not the original quote.  My wife caught that quickly and Diamond held their original quote.  This could have been a mistake, but still had us questioning.  Again, they did great work, but be sure to check the math when it comes to billing.

We had 3 water damages in a row to our house in the past few months. The workers from Diamond Restoration are professional, courteous, and they stand behind their work. Our project manager, Troy Sauders, is very responsive and is more than helpful. He and his men came quickly each time we had a water damage, whether it was on a Saturday morning or on the day after Christmas, to stop and prevent further damage. This is remarkable because we live an hour away from their location and he and his men were working on 2 fire scenes about 1.5 hours away from us when we called them to come after our 3rd water damage on a Saturday morning. He also helped me through the insurance claim process and came to our house after each water damage to meet with the insurance adjuster. He pays attention to details so he found that the adjuster missed some things in his estimate in the first water damage and he quickly submitted supplement to the insurance to straighten things up.
I?m a very demanding person but Troy was very patient with me and they tried their best to make things perfect. When they fixed the ceiling and the wall after our first water damage, the natural lighting in our living room made it hard for the technician to smooth out the ceiling (the lighting caused some kind of distortion, which they never encountered before). They came several times to fix it but it was really hard to fix because the ceiling looked fine during daytime and the shadow caused by the bumps only showed at night. Then Troy asked the technician to use his hands to feel the bumps of our ceiling instead of just looking at it, so they were able to get it fixed. My husband and I are pretty sure they lost money on our projects because I asked them to make so many trips! But Troy was never upset with me during this whole process. When the technician came to paint the baseboards after our 3rd water damage, he found that the regulator of our main water valve in the laundry room closet was slowly dripping. Troy quickly came to confirm it and get it replaced the next day! This saved our new beautiful wood flooring! (We paid for this replacement of course because it was not their fault.) We were so blessed that they found it in time otherwise we might never find out until it is too late since the closet was dark and we never really go into it.
One more thing. And this was really my fault. I left one of our wedding gifts on the mantel when they came to set up the dryer after our first water damage. It is a glass cross that looks almost translucent so the technician accidentally broke it because it was hard to see it. It was completely shattered. Troy tried very hard to find a replacement but could not find any because it was from 10 years ago. So Troy did the most amazing thing: he glued all the pieces back together. When it was returned to us, it looked like new! He used his own time to do it. It must be numerous hours because there were hundreds of small pieces. Yet he did it! Talk about losing money and time over our projects! So the moral behind the story is: Please get your things out of the way when the guys are doing their work because we certainly don?t want Troy to lose any more time on this kind of thing!
Oh, and Erin Kraft at Rite Rug that they recommended was also amazing. I was initially kind of worried because somehow the reviews for Rite Rug (in another location) are not good on Angie List. But Erin really steered me to the right direction and helped me choose a beautiful wood flooring for my house within my budget. She let me bring back many flooring samples to try under different lighting throughout the day twice for several days (of course she was also very patient with me when I tried to make up my mind on the ?perfect? flooring). Anyway, we highly recommend Diamond Restoration (and Erin Kraft)!

Diamond restoration responded to our call in within 2 hours! They took care of the emergency and from that point on, they were excellent with their service from start to finish. Highly recommend Troy, Jack and their team.